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All Journal Edu Dharma Journal: Jurnal penelitian dan pengabdian masyarakat Journal of Public Health Indonesian NMI THE JOURNAL OF Nursing Management Issues
Nawangwulan, Rahayu
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Analisis Respon Time Perawat dengan Complaint Handling dalam Pelayanan Keperawatan di Instalasi Gawat Darurat Primaya Hospital Tangerang Nawangwulan, Rahayu; Hasanah, Uswatun; Puspita, Ratumas Ratih; Wisnu Wardani, Dita Sri Sri Ayu
Edu Dharma Journal :Jurnal penelitian dan pengabdian masyarakat Vol 7, No 2 (2023): Edu Dharma Journal: Jurnal Penelitian Dan Pengabdian Masyarakat
Publisher : Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52031/edj.v7i2.637

Abstract

Hospitals are required to provide quality services in accordance with established standards and can reach all levels of society. The increasing demands of the community for health facilities, especially in hospitals, continuously make hospitals have to make efforts to improve the quality of health service delivery, including improving the quality of nursing services. The nurse's response time is one of the process indicators that is assessed from the time the patient enters the emergency room to achieve an outcome indicator, namely patient survival. The right response time will give the patient confidence in the hospital, and will feel satisfied with the hospital's services and prevent complaints from occurring. The purpose of this study was to determine the relationship between nurse response time and complaint handling in nursing services at emergency room Primaya Hospital Tangerang. The research method used is a quantitative research design with a correlational study. The results of the analysis showed that there was a significant relationship between nurse response time and complaint handling in nursing services at the Primaya Hospital Tangerang emergency room based on the results of the chi-square statistical test with p value = 0.027 (p 0.05). The conclusion obtained in this study is that there is a relationship between nurse response time and complaint handling in nursing services at the IGD Primaya Hospital Tangerang. Suggestions from the results of this study are that nurses can provide appropriate services to patients according to the predetermined response time to prevent complaints from patients. AbstrakRumah sakit dituntut untuk memberikan pelayanan yang bermutu sesuai dengan standar yang ditetapkan dan dapat menjangkau seluruh lapisan masyarakat. Meningkatnya tuntutan masyarakat di sarana kesehatan terutama di rumah sakit, secara berkesinambungan membuat rumah sakit harus melakukan upaya peningkatan mutu pemberian pelayanan kesehatan, termasuk meningkatkan kualitas pelayanan keperawatan. Respon Time perawat merupakan salah satu indikator proses yang dinilai sejak awal pasien masuk ke IGD untuk mencapai indikator hasil yaitu kelangsungan hidup pasien. Respon time yang tepat akan memberikan kepercayaan pasien terhadap rumah sakit, dan akan merasa puas terhadap layanan rumah sakit dan mencegah terjadinya komplain. Tujuan Penelitian untuk mengetahui hubungan respon time perawat dengan complaint handling dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang. Metode penelitian menggunakan desain penelitian kuantitatif dengan studi korelasional.Populasi adalah pasien di IGD primaya Hospital berjumlah 125 pasien. Sampel berjumlah 95 responden Hasil analisis menunjukan terdapat hubungan antara response time perawat dengan Complaint Handling (Penanganan Keluhan) dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang yang sangat signifikan berdasarkan hasil uji statistik chi-square dengan nilai p=0,027 (p0,05). Kesimpulan terdapat hubungan antara response time perawat dengan Complaint Handling (Penanganan Keluhan) dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang. 
The Relationship Between Stress, Workload, and Motivation With The Quality of Nursing In The In patient Ward of Banten Regional Hospital Sugianti, Cucu; Fadhilah , Harif; Widiastuti , Eni; Hadi , Muhamad; Nawangwulan, Rahayu
Journal of Public Health Indonesian Vol. 2 No. 3 (2025): SEPTEMBER-JHH
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/qhvkvk26

Abstract

Nursing performance is a series of activities in providing nursing care which is a process or nursing practice activity provided by nurses. in patients using the nursing process. Poor performance can be caused by ineffective leadership. As a form of supervision, a leader can using a performance appraisal system to support optimal organization. Organizing is the process of managing and directing all assets, including the workforce, to collaborate and synergize effectively and ensure that each element clearly understands their respective roles, obligations, and areas of responsibility. The purpose of this study was to identify the relationship between the leadership of the ward head and organization with the performance of nurses in the inpatient ward of the Jakarta Islamic Hospital Sukapura. The study design was cross-sectional. The number of samples in this study was 75 respondents with a selection technique using a total sampling technique. The analysis used was univariate, bivariate, and multivariate analysis. The results of the study showed a relationship between the leadership of the ward head and nurse performance (p = 0.001), there was a relationship between organizing and nurse performance (p = 0.000), there was no relationship between length of service (p = 1.000), there was no relationship between education (p = 0.783), there was no relationship between gender (p = 0.757), and there was no relationship between age and nurse performance (p = 0.658). Organization is the most dominant factor that influences nurse performance. Hospital management should evaluate the inpatient organizational structure with a more effective command flow and span of control of the ward head that allows each nurse to receive supervision, thereby improving the performance of nurses in providing nursing care services.
Hubungan supervisi kepala ruangan dengan kinerja perawat pelaksana Nawangwulan, Rahayu; Fitriani, Dewi; Yuannita, Riri; Utami, Sesilia
THE JOURNAL OF Nursing Management Issues Vol. 1 No. 1 (2023): Edition December 2023
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/nmi.v1i1.62

Abstract

Background: Nurses really determine the quality of health services in the hospital. Efforts to meet service standards by nurses while on duty are one of the indicators for the performance of nurses in carrying out their duties, in this case supervision needs to be done so that they can help or ensure that what the nurse is doing is correct and in accordance with the procedure. Purpose: Of this study was to determine the relationship between the supervision of the head of the room and the performance of the nurses in the Inpatient Installation of Dr. Sitanala Tangerang. Method:  Is a descriptive analytic study with a correlational study using a questionnaire and observation sheets to measure the supervision of the head of the room with the performance of the nurse executives, this study uses a cross sectional research method. The number of samples was 82 respondent nurses who worked in the Inpatient Installation of Dr. Central General Hospital. Sitanala Tangerang with total sampling technique. Result: The results obtained from 82 respondents obtained results almost entirely with good supervision of the head of the room as much as 92.7% and mostly with good performance of the nurse as much as 80.5%. The results of statistical tests obtained a value (p-value = 0.001, α: 0.05), Conclusion: it can be concluded that there is a relationship between the supervision of the head of the room and the performance of the nurse in charge.   Keywords: Supervision of Head of Room; Performance of Implementing Nurses.   Pendahuluan: Tenaga perawat sangat menentukan kualitas pelayanan kesehatan di rumah sakit. Upaya pemenuhan standar pelayanan oleh perawat saat bertugas menjadi salah satu indikator kinerja perawat dalam melaksanakan tugasnya, dalam hal ini supervisi perlu dilakukan agar dapat membantu atau memastikan apa yang dilakukan oleh perawat pelaksana sudah benar dan sesuai dengan prosedur. Tujuan: Untuk mengetahui hubungan supervisi kepala ruangan dengan kinerja perawat pelaksana di Instalasi Rawat Inap Rumah Sakit Umum Pusat Dr. Sitanala Tangerang. Metode: Penelitian deskriptif analitik dengan studi korelasional yang menggunakan kuesioner dan lembar observasi untuk mengukur supervisi kepala ruangan dengan kinerja perawat pelaksana, penelitian ini memakai metode penelitian cross sectional. Jumlah sampel sebanyak 82 responden perawat pelaksana yang bekerja di Instalasi Rawat Inap Rumah Sakit Umum Pusat Dr. Sitanala Tangerang dengan tehnik total sampling. Hasil: Penelitian diperoleh dari 82 responden didapatkan hasil hampir seluruhnya dengan supervisi kepala ruangan baik sebanyak 92.7% dan sebagian besar dengan kinerja perawat pelaksana baik sebanyak 80.5%. Hasil uji statistik diperoleh nilai (p-value=0.001, α:0.05) Simpulan: ada hubungan supervisi kepala ruangan dengan kinerja perawat pelaksana.   Kata Kunci: Supervisi Kepala Ruangan; Kinerja Perawat Pelaksana.
Co-Authors DEWI FITRIANI Fadhilah , Harif Hadi , Muhamad Puspita, Ratumas Ratih Sugianti, Cucu Uswatun Hasanah Utami, Sesilia Widiastuti , Eni Wisnu Wardani, Dita Sri Sri Ayu Yuannita, Riri