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All Journal Edu Dharma Journal: Jurnal penelitian dan pengabdian masyarakat Alauddin Scientific Journal Of Nursing (ASJN) Journal of Public Health Indonesian
Nawangwulan, Rahayu
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Analisis Respon Time Perawat dengan Complaint Handling dalam Pelayanan Keperawatan di Instalasi Gawat Darurat Primaya Hospital Tangerang Nawangwulan, Rahayu; Hasanah, Uswatun; Puspita, Ratumas Ratih; Wisnu Wardani, Dita Sri Sri Ayu
Edu Dharma Journal :Jurnal penelitian dan pengabdian masyarakat Vol 7, No 2 (2023): Edu Dharma Journal: Jurnal Penelitian Dan Pengabdian Masyarakat
Publisher : Sekolah Tinggi Ilmu Kesehatan Widya Dharma Husada Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52031/edj.v7i2.637

Abstract

Hospitals are required to provide quality services in accordance with established standards and can reach all levels of society. The increasing demands of the community for health facilities, especially in hospitals, continuously make hospitals have to make efforts to improve the quality of health service delivery, including improving the quality of nursing services. The nurse's response time is one of the process indicators that is assessed from the time the patient enters the emergency room to achieve an outcome indicator, namely patient survival. The right response time will give the patient confidence in the hospital, and will feel satisfied with the hospital's services and prevent complaints from occurring. The purpose of this study was to determine the relationship between nurse response time and complaint handling in nursing services at emergency room Primaya Hospital Tangerang. The research method used is a quantitative research design with a correlational study. The results of the analysis showed that there was a significant relationship between nurse response time and complaint handling in nursing services at the Primaya Hospital Tangerang emergency room based on the results of the chi-square statistical test with p value = 0.027 (p 0.05). The conclusion obtained in this study is that there is a relationship between nurse response time and complaint handling in nursing services at the IGD Primaya Hospital Tangerang. Suggestions from the results of this study are that nurses can provide appropriate services to patients according to the predetermined response time to prevent complaints from patients. AbstrakRumah sakit dituntut untuk memberikan pelayanan yang bermutu sesuai dengan standar yang ditetapkan dan dapat menjangkau seluruh lapisan masyarakat. Meningkatnya tuntutan masyarakat di sarana kesehatan terutama di rumah sakit, secara berkesinambungan membuat rumah sakit harus melakukan upaya peningkatan mutu pemberian pelayanan kesehatan, termasuk meningkatkan kualitas pelayanan keperawatan. Respon Time perawat merupakan salah satu indikator proses yang dinilai sejak awal pasien masuk ke IGD untuk mencapai indikator hasil yaitu kelangsungan hidup pasien. Respon time yang tepat akan memberikan kepercayaan pasien terhadap rumah sakit, dan akan merasa puas terhadap layanan rumah sakit dan mencegah terjadinya komplain. Tujuan Penelitian untuk mengetahui hubungan respon time perawat dengan complaint handling dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang. Metode penelitian menggunakan desain penelitian kuantitatif dengan studi korelasional.Populasi adalah pasien di IGD primaya Hospital berjumlah 125 pasien. Sampel berjumlah 95 responden Hasil analisis menunjukan terdapat hubungan antara response time perawat dengan Complaint Handling (Penanganan Keluhan) dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang yang sangat signifikan berdasarkan hasil uji statistik chi-square dengan nilai p=0,027 (p0,05). Kesimpulan terdapat hubungan antara response time perawat dengan Complaint Handling (Penanganan Keluhan) dalam pelayanan keperawatan di IGD Primaya Hospital Tangerang. 
The Relationship Between Stress, Workload, and Motivation With The Quality of Nursing In The In patient Ward of Banten Regional Hospital Sugianti, Cucu; Fadhilah , Harif; Widiastuti , Eni; Hadi , Muhamad; Nawangwulan, Rahayu
Journal of Public Health Indonesian Vol. 2 No. 3 (2025): SEPTEMBER-JHH
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/qhvkvk26

Abstract

Nursing performance is a series of activities in providing nursing care which is a process or nursing practice activity provided by nurses. in patients using the nursing process. Poor performance can be caused by ineffective leadership. As a form of supervision, a leader can using a performance appraisal system to support optimal organization. Organizing is the process of managing and directing all assets, including the workforce, to collaborate and synergize effectively and ensure that each element clearly understands their respective roles, obligations, and areas of responsibility. The purpose of this study was to identify the relationship between the leadership of the ward head and organization with the performance of nurses in the inpatient ward of the Jakarta Islamic Hospital Sukapura. The study design was cross-sectional. The number of samples in this study was 75 respondents with a selection technique using a total sampling technique. The analysis used was univariate, bivariate, and multivariate analysis. The results of the study showed a relationship between the leadership of the ward head and nurse performance (p = 0.001), there was a relationship between organizing and nurse performance (p = 0.000), there was no relationship between length of service (p = 1.000), there was no relationship between education (p = 0.783), there was no relationship between gender (p = 0.757), and there was no relationship between age and nurse performance (p = 0.658). Organization is the most dominant factor that influences nurse performance. Hospital management should evaluate the inpatient organizational structure with a more effective command flow and span of control of the ward head that allows each nurse to receive supervision, thereby improving the performance of nurses in providing nursing care services.
The Role Of Clinical Nurse Specialists As Clinical Leaders And Their Perceived Contributions To Quality Of Care And Patient Safety: A Descriptive Study Ediansyah, Ediansyah; Pertiwi, Retno Indah; Nitzah, Nitzah; Azzhara, Fia; Nawangwulan, Rahayu
Alauddin Scientific Journal of Nursing Vol 7 No 1 (2026): MEI
Publisher : Universitas Islam Negeri Alauddin Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/asjn.v7i1.62870

Abstract

Background: Clinical Leadership (CL), carried out by Clinical Nurse Specialists (CNS), plays a crucial role in improving the quality of care and patient safety through their clinical knowledge and experience. Evaluation of the CNS's role from a peer perspective is necessary to assess the effectiveness of their contribution to healthcare. This study aims to describe the role of the CNS as a CL based on the perspectives of the CNS, Professional Care Providers (PPA), and management at AN-NISA Hospital, Tangerang. Methods: This research uses a descriptive quantitative approach involving 177 respondents to find out the perceptions between CNS, PHCP, and management regarding CNS leadership practices. Results: The results of the input aspect of the study indicate that the CNS is ready to implement organizational strategies, address healthcare gaps (M=4.63), understand the necessary structure and workflow (M=4.43), and possess leadership competencies (M=4.06). However, the results of the process and output aspects of the study indicate a gap between the perspectives of the CNS, PHCP, and management. The CNS felt they had not yet engaged in providing support to their colleagues (M=3.55), while PHCP assessed that the CNS were sufficiently involved in providing support to their colleagues (M=4.19). Another gap can be seen in the output aspect, where PHCP felt satisfied with the presence of the CNS, while the CNS felt that their colleagues were not satisfied with their performance results. One factor that can cause tension is reduced trust in the CNS. Conclusion: The CNS performance process and results show that CNS has the ability to carry out its role as a CL. CNS can improve patient outcomes by focusing on their roles and responsibilities, PHCP increasing support and collaboration with CNS, and management providing support to CNS to increase confidence
Co-Authors Ediansyah Ediansyah Fadhilah , Harif Fia Azzhara Hadi , Muhamad Nitzah Nitzah Ratumas Ratih P Retno Indah Pertiwi Sugianti, Cucu Uswatun Hasanah Widiastuti , Eni Wisnu Wardani, Dita Sri Sri Ayu