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Sailawati
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Pengaruh Kualitas Pelayanan, Harga, Kepercayaan dan Kepuasan terhadap Loyalitas Konsumen Maxim di Kota Samarinda Sailawati; Tjetje, Noor Fachman; Fitri Andriani
Jurnal EKSIS Vol. 20 No. 1 (2024): APRIL
Publisher : Politeknik Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46964/eksis.v20i1.774

Abstract

This study aims to determine the Effect of Service Quality, Price, Trust and Satisfaction on Maxim Customer Loyalty in Samarinda City. This study used a quantitative approach, using primary data through questionnaires. The respondents in this study were Maxim users in Samarinda City with qualifications who had used Maxim transportation services. The independent variables used in this study were Service Quality, Price, Trust and Satisfaction. While the dependent variable in this study is Consumer Loyalty. In this study, the analysis tool used was multiple linear regression with the help of Statistical Product and Services Solutions (SPSS) software version 20. This study used multiple linear regression analysis with the equation. The results showed that service quality, price and satisfaction had a positive and significant effect on consumer loyalty. While trust has no effect and is not significant on consumer loyalty. Then it can be concluded that H1, H2 and H4 are accepted while for H3 are rejected. The results also showed that service quality, price, trust and satisfaction simultaneously have a positive and significant influence on the loyalty of Maxim customers in Samarinda City.
Membangun Aplikasi Sistem Informasi untuk Meningkatkan Efisiensi dan Transparansi pada Lembaga Amil Zakat Nasional: Wahdah Inspirasi Zakat Kalimantan Timur Menggunakan Macro Microsoft Excel Dhanny, Omar; Patabang, Lewi; Amirudin; Gunawan, Candra; Kusuma, Angga; Sailawati
Jurnal ETAM Vol. 4 No. 1 (2024): FEBRUARY
Publisher : Politeknik Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46964/etam.v4i1.673

Abstract

Recording transactions, both receipt and distribution, to zakat institutions is an important activity that must be carried out by Zakat Institutions, including Wahdah Inspirasi Zakat Kaltim. With this recording, all transactions can be accounted for in reports. Designing database and transaction records for zakat institutions is a very important thing for these institutions to have. Building an application information system for this zakat institution aims to help carry out activities in recording and reporting its finances by creating an accounting design based on Macro Microsoft Excel. Building an information system is the process of designing a system for recording, processing and reporting information that suits the needs and goals of users. The method used is conducting interviews and observations as the basis for making the application. The result of this activity is an Information System Application that is tailored to the zakat institution. The final stage of the process is implementation for operators by providing training
Co-Authors Amirudin Angga Kusuma, Angga CANDRA GUNAWAN Dhanny, Omar Fitri Andriani Patabang, Lewi Tjetje, Noor Fachman