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All Journal Batara Wisnu : Indonesian Journal of Community Services Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Neo Journal of economy and social humanities Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (Jurnal AMPOEN)
Alwajir, Dede Qodrat
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Religion Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Social Sciences Other

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SOSIALISASI PENERAPAN GOOD GOVERNANCE DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DESA PAKUNCEN KABUPATEN SERANG Alwajir, Dede Qodrat; Rachman, Arief; Prahima, Parko; Hartoko, Gatot; Bangsawan, Try Adhi; Atomy, Sri; Amilia, Rizki; Saepudin, Eli Apud
Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (AMPOEN): Jurnal Pengabdian kepada Masyarakat Vol 2 No 1 (2024): APRIL-JULI
Publisher : UNIVERSITAS SERAMBI MEKKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/ampoen.v2i1.1639

Abstract

Pakuncen Village, Bojonegara Subdistrict, Serang Regency, still faces various problems in the delivery of public services, such as a lack of transparency, accountability and community participation. This results in the low quality of public services received by the community. This study aims to determine the effectiveness of socialization of good governance implementation in an effort to improve the quality of public services in Pakuncen Village. The research method used is qualitative research with a case study approach. Data collection techniques were conducted through observation, interviews, and documentation. The results showed that the socialization of good governance implementation in Pakuncen Village has not been fully effective in improving the quality of public services. This is caused by several factors, such as the lack of public understanding of good governance, the lack of facilities and infrastructure that support the implementation of good governance, and the unoptimal role of village officials in implementing good governance.
REFORMULASI PELAYANAN PEMBUATAN AKTE KELAHIRAN DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SERANG Amilia, Rizki; Alwajir, Dede Qodrat; Prahima, Parko; Fajarwati, Noerma Kurnia; Arasid, Mohamad Ikrom
Batara Wisnu : Indonesian Journal of Community Services Vol. 3 No. 1 (2023): Batara Wisnu | Januari - April 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bw.v3i1.352

Abstract

Delays in the production of birth certificates can have a negative impact on children's civil rights. This research aims to improve the quality of birth certificate processing services at the Disdukcapil of Serang Regency to make it faster, easier and more affordable for the community. Through a series of analyses and evaluations, several innovative solutions were found that can be implemented. With this reformulation, it is expected that the community can obtain their children's birth certificates more quickly, so that children can access various public services such as education and health without obstacles. The type of research used in this study is descriptive research with a qualitative approach. The location of this research is Serang District. Through in-depth analysis of existing processes, identification of barriers, and comparative studies with other regions, several improvement recommendations were made. These recommendations include simplification of procedures, utilisation of information technology, increased officer capacity, and more effective socialisation to the community
ANALISIS IMPLEMENTASI PERATURAN DAERAH NOMOR 9 TAHUN 2014 TENTANG DESA (Studi Kasus Di Desa Jayanti Kecamatan Jayanti Kabupaten Tangerang) Ramadhan, Usia; Hartoko, Gatot; Alwajir, Dede Qodrat
Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Vol. 5 No. 3 (2025): Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bureau.v5i3.776

Abstract

This study was designed to analyze the implementation of Local Regulation No. 9 of 2014 concerning Villages in the Tangerang Regency, with a case study of Jayanti Village. The main focus was on road infrastructure that had suffered severe damage but had not yet received adequate repairs. This phenomenon is an important issue considering that village roads play a vital role as the main supporting facility for the social and economic activities of the local community. Although the planning process has been carried out through mechanisms such as hamlet meetings (musdus), village meetings (musdes), and development planning meetings (musrenbang), the community's aspirations regarding road infrastructure improvements have not been fully realized. The method used is a descriptive qualitative approach. Data collection was carried out through in-depth interviews with village officials, community leaders, and villagers, as well as documentation and direct observation in the field. Data analysis focused on three main variables in policy implementation as proposed by George C. Edward III, namely communication, resources, and disposition, as well as the bureaucratic structure at the village level. This study shows that the implementation of Local Regulation No. 9 of 2014 in Jayanti Village has not reached an optimal level, especially in the context of sustainable road infrastructure development. The discrepancy between the plans developed at the village level and their technical implementation in the field reflects weaknesses in effective supervision and coordination between village governments and relevant agencies. The results of the study show that there are significant obstacles in terms of inter-agency coordination, budget constraints, and inadequate implementation capacity to follow up on the agreed planning results. Therefore, efforts are needed to improve the capacity of village officials, enhance inter-agency cooperation, and improve information to the community so that the development process can be more responsive to the needs of residents.
Survey on the Community Satisfaction Index of Public Services for Provincial Roads: Ahmad Yani Road Section (Pandeglang) and Serang–Pandeglang Road Section (Pandeglang) Irmayanti; Solihin, Ihin; Yudistira, Yudi; Yunengsih; Alwajir, Dede Qodrat
Neo Journal of economy and social humanities Vol 4 No 3 (2025): Neo Journal of Economy and Social Humanities
Publisher : International Publisher (YAPENBI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56403/nejesh.v4i3.331

Abstract

This study evaluates community satisfaction with provincial road services on Ahmad Yani (Pandeglang) and Serang–Pandeglang sections. Using a quantitative approach with 384 respondents determined by the Lemeshow formula, data were analyzed through Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI). Results show that of 18 service indicators, 9 had positive gaps and 9 negative gaps, with 3 attributes in quadrant I (high importance, low satisfaction). The CSI value of 65.75% indicates users are generally satisfied with the services. Practical implications suggest prioritizing road maintenance, improving responsiveness to user needs, and enhancing accessibility for vulnerable groups. These findings provide useful input for local governments in allocating resources, improving service quality, and developing user centered infrastructure innovations.
Co-Authors Amilia, Rizki Arief Rachman Atomy, Sri Bangsawan, Try Adhi Eli Apud Saepudin Fajarwati, Noerma Kurnia Hartoko, Gatot Irmayanti Mohamad Ikrom Arasid Parko Prahima Ramadhan, Usia Solihin, Ihin Yudistira, Yudi Yunengsih