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All Journal Journal of Law Science Jurnal Abdimas Bina Bangsa Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan The International Journal of Politics and Sociology Research International Journal of Multidisciplinary Research and Literature (IJOMRAL) Batara Wisnu : Indonesian Journal of Community Services Bureaucracy Journal : Indonesia Journal of Law and Social-Political Governance Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (Jurnal AMPOEN) Bina Bangsa International Journal of Business and Management
Hartoko, Gatot
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Religion Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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EFFECT OF SERVICE QUALITY AND CUSTOMER SATISFACTION ON EMPLOYEE PERFORMANCE AT PT. ASDP INDONESIA FERRY (PERSERO) Fatari, Fatari; Maharani, Safrida; Hartoko, Gatot
International Journal of Multidisciplinary Research and Literature Vol. 1 No. 1 (2022): INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND LITERATURE
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (110.089 KB) | DOI: 10.53067/ijomral.v1i1.3

Abstract

This study aims to determine whether service quality and Consumer Satisfaction variables affect employee performance partially and simultaneously at PT. ASDP INDONESIA FERRY (Persero). This type of research uses a quantitative approach with associative methods. The population in this study as many as 300 people are employees of PT. ASDP Indonesia Ferry (Persero). The sampling technique used is the sampling technique using the incidental sampling technique and the determination of the number of samples using the Slovin formula, which is as many as 75 samples. The results showed that the value of t count could prove the quality of service influences employee performance. The value resulting from hypothesis testing for t count service quality is 3.918. It is known that the t- table value is 1.99300, because the t- count value is greater than t- table (t- count 3.918 > t- table 1.99300) with a sig value of 0.000 <0.05. Consumer satisfaction is a partially positive influence on employee performance, and it can be seen from the t value. The value resulting from hypothesis testing for t- count consumer satisfaction is 2.182. It is known that the value of the t table is 1.99300 because the value of the t count is greater than the t table (t count 2.182 > t table 1.99300) with a sig value of 0.032 < 0.05, Service quality and customer satisfaction both have an impact on employee performance. With a confidence level of 5% or 0.05 of the calculation results obtained value of F table at 3:12 of the calculation results obtained arithmetic value off 23,408, to determine the influence is there or not then do the comparison value f count = 23,408 > f table 3.12 with sig value 0.000 <0.05. For the coefficient of determination (R 2) of 0.394 or 39.4%. The study results concluded that partially or simultaneously, the quality of service and consumer satisfaction affected employee performance
ANALISA PELAYANAN JAMAAH HAJI DAN UMRAH DALAM MEMBANGUN CITRA POSITIF PADA PT. RIYADHULJANNAH TOUR DAN TRAVEL KABUPATEN PANDEGLANG Atiah, Umu; Fatari, Fatari; Hartoko, Gatot
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 1 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i1.240

Abstract

This research aims to find out the strategies used by customer service in serving Hajj and Umrah pilgrims and what efforts are made by the company to gain a positive image among the community.To identify these problems in depth, this research uses a descriptive method with a qualitative approach. Data collection techniques use interviews, observation and documentation. Data analysis carried out by researchers is data reduction, data presentation, and finally decision making. The findings from this research state that this service strategy for Umrah and Hajj pilgrims plays a very important role in building a positive image in the eyes of the public for the company itself. From this research, it is concluded that the strategy analysis in serving Hajj and Umrah pilgrims is to consistently implement the principles of service quality, create attractive promotions, collaborate with other companies, improve the work structure again. And analysis of strategies for building a positive image in the eyes of the public by making honest product promotions, establishing good relationships with the congregation, creating congregational alumni associations
MOTIVASI, BUDAYA ORGANISASI DAN LOYALITAS EFEKNYA TERHADAP KINERJA PEGAWAI DI KOMISI PEMILIHAN UMUM (KPU) PROVINSI BANTEN Fatari, Fatari; Fidziah, Fidziah; Sarpia, Sarpia; Hartoko, Gatot
Jurnal Valuasi: Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Vol. 4 No. 2 (2024): Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan
Publisher : LP2M Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/vls.v4i2.270

Abstract

This research aims to determine the effects of organizational culture, loyalty and motivation on employee performance at the General Election Commission of Banten Province. This research uses a survey method and a quantitative descriptive approach. Data was collected by sending questionnaires to 36 people who answered. The Likert method and SPSS version 29 were used. The results of the research show that employee motivation, organizational culture and loyalty to work greatly influence their performance. The f-table value of 2.90 is less than 243.961, and the significance value of 0.001 is less than 0.05. Employee motivation, organizational culture and work commitment influence their performance at the Banten Province General Election Commission
SOSIALISASI PENERAPAN GOOD GOVERNANCE DALAM UPAYA MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI DESA PAKUNCEN KABUPATEN SERANG Alwajir, Dede Qodrat; Rachman, Arief; Prahima, Parko; Hartoko, Gatot; Bangsawan, Try Adhi; Atomy, Sri; Amilia, Rizki; Saepudin, Eli Apud
Jurnal Akselerasi Merdeka Belajar dalam Pengabdian Orientasi Masyarakat (AMPOEN): Jurnal Pengabdian kepada Masyarakat Vol 2 No 1 (2024): APRIL-JULI
Publisher : UNIVERSITAS SERAMBI MEKKAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32672/ampoen.v2i1.1639

Abstract

Pakuncen Village, Bojonegara Subdistrict, Serang Regency, still faces various problems in the delivery of public services, such as a lack of transparency, accountability and community participation. This results in the low quality of public services received by the community. This study aims to determine the effectiveness of socialization of good governance implementation in an effort to improve the quality of public services in Pakuncen Village. The research method used is qualitative research with a case study approach. Data collection techniques were conducted through observation, interviews, and documentation. The results showed that the socialization of good governance implementation in Pakuncen Village has not been fully effective in improving the quality of public services. This is caused by several factors, such as the lack of public understanding of good governance, the lack of facilities and infrastructure that support the implementation of good governance, and the unoptimal role of village officials in implementing good governance.
Public management communication strategy in managing accessibility of public services for persons with disabilities in Serang city Saepudin, Eli Apud; Hartoko, Gatot; Zulfikar, Meiby; Priatna, Achmad Nashrudin; Arasid, Mohamad Ikrom
The International Journal of Politics and Sociology Research Vol. 12 No. 1 (2024): June: Law, Politic and Sosiology
Publisher : Trigin Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/ijopsor.v12i1.247

Abstract

Communication strategies are key in dealing with complex challenges rooted in historical, social and regulatory factors. Stigma and discrimination, low understanding of the needs of people with disabilities, non-comprehensive regulations, budget and infrastructure limitations, lack of coordination and collaboration, and cultural and social challenges are the main obstacles in realizing inclusive accessibility. The method in this research is a qualitative descriptive approach. The purpose of this research is to examine the background of these problems and identify potential solutions to improve the accessibility of public services for people with disabilities in Serang City. Comprehensive and sustainable solutions are needed to address the root causes and build an inclusive city for all.
PENDAMPINGAN DALAM DIVERSIFIKASI UBI JALAR UNTUK MENINGKATKAN PEREKONOMIAN KELUARGA Kartika, Rika; Hartoko, Gatot; Ni’mah, Ratu Sifa; Assyifa, Assyifa; Safitri, Esti
Jurnal Abdimas Bina Bangsa Vol. 5 No. 2 (2024): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v5i2.1050

Abstract

This community service activity aims to provide assistance to women in the verification of sweet potatoes to improve the family economy by create new business opportunities because there is still a lack of innovation from the use of natural products by the community. There are several methods carried out in this activity, namely counseling, mentoring, and field surveys for the sale of finished products. This community service activity is important because it can provide insight to the community about diversifying natural products, can create business opportunities, and can benefit from sales, so as to improve economic welfare. In the trial sales stage, the results of diversifying purple sweet potatoes into melted sweet potato balls obtained 100% sales results according to the target
Management of government communication strategy in moving the new capital city in Indonesia from a public policy perspective Saepudin, Eli Apud; Hartoko, Gatot; Kamilah, Fithrotul; Hidayat, Romi; Priatna, Achmad Nashrudin
Journal of Law Science Vol. 7 No. 1 (2025): January: Law Science
Publisher : Institute Of computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jls.v7i1.5856

Abstract

The relocation of the national capital is a major project that requires public support, information transparency, and effective communication to overcome public resistance and ensure a good understanding of the policy objectives. Using a qualitative approach, this research examines the communication strategy implemented by the government through analysis of policy documents, communication media, and interviews with relevant parties. The results show that the government implements a communication strategy that includes socialization through mass media, direct outreach to the public, and the use of digital platforms to reach a wider audience. However, there are still obstacles such as negative public perception, limited access to information in certain areas, and uncertainty of project financing. This study recommends improvements in the quality and consistency of public communications, active community involvement in planning and implementation, and strengthening transparent policy messages to build trust and support the success of the IKN transfer.
SOSIALISASI PENTINGNYA PARTISIPASI MASYARAKAT DALAM MEMBANGUN DESA PADA DESA BAKUNG KECAMATAN KRONJO Saepudin, Eli Apud; Hartoko, Gatot; Wisnubroto, Agung Prabowo
Jurnal Abdimas Bina Bangsa Vol. 6 No. 1 (2025): Jurnal Abdimas Bina Bangsa
Publisher : LPPM Universitas Bina Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46306/jabb.v6i1.1647

Abstract

Community participation is one of the important elements in sustainable and inclusive village development. The active involvement of villagers in the planning, implementation, and evaluation of development programs can encourage village progress and independence. This socialization aims to provide an understanding to the people of Bakung Village, Kronjo Sub-district, about the importance of participation in the village development process. The method used in this socialization is a participatory approach, where the community is encouraged to play an active role in discussions, idea sharing, and decision-making. The results of this activity showed an increase in community awareness of the importance of their contribution to village development, as well as the emergence of various local initiatives sourced from community aspirations. With more active participation, it is expected that the village can achieve more equitable and sustainable development.
PELAYANAN PUBLIK DALAM PENYELENGGARAAN PEMERINTAHAN DESA Hartoko, Gatot; Atomy, Sri; Handayani, Putri; Laksana, April; Wahyiah, Ita Rosita
Batara Wisnu : Indonesian Journal of Community Services Vol. 3 No. 2 (2023): Batara Wisnu | Mei - Agustus 2023
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/bw.v3i2.353

Abstract

Public services at the village level are the spearhead of successful governance. Good service quality will improve the welfare of the village community and strengthen community participation in development. This study aims to analyse the factors that influence the quality of public services in the village and the efforts that have been made to improve them. The research methods used are literature study and case analysis. The results show that the quality of public services in the village is influenced by several factors, such as the capacity of the village apparatus, budget availability, community participation, and local government support. Efforts to improve the quality of public services in the village include increasing the capacity of village officials through training, transparency in village budget management, and community empowerment
Government policy on the transfer of 3 kilogram lpg subsidies: An analysis of the social and economic impacts in the city of Serang Hartoko, Gatot; Kamilah, Fithrotul; Priatna, Achmad Nashrudin; Saepudin, Eli Apud
Journal of Law Science Vol. 7 No. 2 (2025): April: Law Science
Publisher : Institute Of computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jls.v7i2.6209

Abstract

This study analyzes the social and economic impacts of the Indonesian government's policy shift regarding the transfer of subsidies for 3-kilogram Liquefied Petroleum Gas (LPG) cylinders.  The policy, aimed at increasing the accuracy and effectiveness of subsidy distribution, introduces a more targeted mechanism to ensure that only eligible low-income households receive assistance. Using a mixed-methods approach that includes qualitative interviews with affected communities and quantitative analysis of household expenditure data, the research reveals several key findings. Socially, the policy change has raised concerns among informal workers and small-scale food vendors, who rely heavily on subsidized LPG for daily operations. The transition process, marked by limited public communication and lack of comprehensive data on beneficiaries, has contributed to confusion and resistance at the grassroots level. Economically, while the policy intends to reduce state budget leakage and promote energy equity, initial findings show an increase in household energy spending among non-registered users and small businesses, potentially affecting their economic resilience. The study concludes that although the subsidy transfer policy has merit in principle, its implementation requires improved targeting systems, stronger data validation, and more inclusive public engagement. Recommendations include the adoption of digital identification systems, real-time monitoring tools, and the gradual integration of renewable energy alternatives to build long-term sustainability and social acceptance.
Co-Authors Achmad Nashrudin Alwajir, Dede Qodrat Amilia, Rizki April Laksana Ardi Hidayat Arief Rachman Assyifa, Assyifa Atiah, Umu Atomy, Sri BAHITS, ABDUL Bangsawan, Try Adhi Eli Apud Saepudin Fatari, Fatari Fidziah, Fidziah Fithrotul Kamilah Handito, Rama Hidayat, Romi Listiawati, Listiawati Maharani, Safrida Martalia, Wulan Meiby Zulfikar Mohamad Ikrom Arasid Muhamad Saleh Muhammad Saleh Nadila Oktaviani, Nadila Ni'mah, Ratu Sifa Noviyanti, Eka Sintia Parko Prahima Putri Handayani Ramadhan, Usia RIKA KARTIKA Safitri, Esti Sarpia, Sarpia Shella , Nurul Sherlinda, Sherlinda Sunardi Sunardi Trio, Anugerah Adi Wahyiah, Ita Rosita Wisnubroto, Agung Prabowo