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All Journal Jurnal Media Sosiologi BEES: Bulletin of Electrical and Electronics Engineering Jurnal Ilmiah Pariwisata dan Bisnis Enrichment: Journal of Multidisciplinary Research and Development RENATA Jurnal Pengabdian Masyarakat Kita Semua
Pangestu, Prayoga
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Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Law, Crime, Criminology & Criminal Justice Social Sciences Other

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STRATEGI DAKWAH TA’MIR MASJID AGUNG KOTA PALEMBANG Pangestu, Prayoga; Taqwa, Ridhah; Yunindyawati, Yunindyawati
Jurnal Media Sosiologi Vol 25 No 2 (2022): Jurnal Media Sosiologi (JMS)
Publisher : Department of Sociology, Faculty of Social and Political Sciences, Sriwijaya University

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Abstract

Penelitian ini membahas “Strategi Dakwah Ta’mir Masjid Agung Kota Palembang” Penelitian ini membahas mengenai strategi dakwah Ta’mir Masjid Agung. Penelitian ini dilaksanakan di Masjid Agung Kota Palembang. Data yang diperoleh dalam penelitian ini berupa data primer dan data sekunder yang diperoleh melalui wawancara , observasi, dan dokumentasi. Data yang diperoleh dilapangan kemudian di analisis menggunakan metode analisis deskriptif kualitatif. Peneliti mewawancarai 9 orang Ta’mir Masjid Agung kota Palembang. Setelah dianalisis lebih dalam lagi, diperoleh kesimpulan bahwa strategi dakwah Ta’mir Masjid Agung Kota Palembang yaitu pengkaderan dan pembinaan pada generasi muda, dakwah melalui internet, tradisi dakwah sebagai daya tarik Masjid Agung Palembang, dakwah pada masyarakat marjinal perkotaan, penguatan pelayanan sarana dan prasarana masjid, menyeleksi petugas peribadatandan petugas dakwah, seni dan olahraga sebagai daya tarik remaja.
Analisa Visualisasi Data Covid – 19 Di Indonesia Menggunakan Tableau Big Data Pangestu, Prayoga; Hartama, Dedy; Suhendro, Dedi; Damanik, Abdi Rahim; Oktaviani, Selli
BEES: Bulletin of Electrical and Electronics Engineering Vol 4 No 2 (2023): November 2023
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/bees.v4i2.4634

Abstract

This study explains the benefits of data analysis by visualization of Big data inoptimizing cases of the spread of COVID-19 in Indonesia. The data used is the COVID-19 Indonesia time series data from the Kaggle website. In this study, the author used tableau tools to analyze data based on worksheets of covid-19 distribution maps, COVID-19 statistics, details of active cases per province, death cases per province, active cases, death cases, confirmed cases and produced a dashboard of COVID-19 data. The results of the analysis obtained using visualizations in the form of graphs are very fast and optimize data processing so that they can find out which provinces are affected by active cases and deaths of COVID-19 from the highest to the lowest in Indonesia and can be used in decision and policy making for the Indonesian government.
Evaluation of Time-to-Delivery and Identification of Delay Factors in B2B Internet Services Pangestu, Prayoga; Nusraningrum, Dewi
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 4 (2025): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i4.434

Abstract

This research addresses the problem of delayed B2B internet service installations at PT Telkom Indonesia Witel Jakarta Barat, which fails to meet the regulatory requirement of 95% on-time completion within a seven-day service-level agreement (SLA ? 7 days) as stipulated in Ministry Regulation No. 15/2013. An evaluation of 3,394 orders in Q1 2024 revealed only 90.20% on-time completion, highlighting the need for process improvement. The objective of this study is to identify bottlenecks, streamline the installation value stream, and enhance SLA compliance through the integration of Value Stream Mapping (VSM) and Kaizen methodologies. Using VSM, the study identified 140 hours of value-added time (VA-time) spread across the site-survey, cable-pulling, and activation stages, with more than half lost due to scheduling delays and material shortages. Kaizen initiatives—including the digitalization of technician scheduling, standardized work-order formats, and regular 5S audits—successfully reduced VA-time to 7 hours, achieving a 95% efficiency rate in the future-state process. Simulation of the improved process demonstrated SLA compliance exceeding 97% and a noticeable reduction in customer complaints. Furthermore, warehouse and fleet 5S audit scores, indicating better orderliness and safety. These findings imply that the combined VSM–Kaizen approach effectively eliminates non-value-adding activities, accelerates service delivery, and ensures regulatory compliance, offering a replicable model for operational improvements in the telecommunications industry.
Tantangan dan Optimalisasi Pelayanan Publik Berbasis Digital di Disdukcapil Kabupaten Malang: Studi Kasus Identitas Kependudukan Digital (IKD) Hamid, Mohammad Rofiqil; Pangestu, Prayoga; Iftikad, Ismi
RENATA: Jurnal Pengabdian Masyarakat Kita Semua Vol. 3 No. 2 (2025): Renata - Agustus 2025
Publisher : PT Berkah Tematik Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61124/1.renata.185

Abstract

Transformasi pelayanan publik berbasis digital merupakan langkah strategis dalam meningkatkan efisiensi dan akuntabilitas birokrasi di era teknologi. Salah satu bentuk implementasinya adalah penerapan Identitas Kependudukan Digital (IKD) oleh Dinas Kependudukan dan Pencatatan Sipil (Disdukcapil) Kabupaten Malang. Namun, pelaksanaan IKD masih menghadapi sejumlah kendala, seperti rendahnya literasi digital masyarakat, terbatasnya akses terhadap perangkat teknologi, serta permasalahan teknis pada aplikasi IKD. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus melalui observasi langsung di Mal Pelayanan Publik Kabupaten Malang selama kegiatan Praktik Kerja Lapangan (PKL). Data dikumpulkan melalui wawancara dengan 10 responden, yang terdiri dari 3 orang lansia, 5 masyarakat umum, dan 2 petugas Disdukcapil. Hasil temuan menunjukkan bahwa meskipun program IKD memiliki potensi besar dalam mempercepat layanan administrasi, implementasinya masih belum inklusif dan belum menjangkau seluruh lapisan masyarakat. Oleh karena itu, diperlukan strategi optimalisasi melalui edukasi literasi digital secara menyeluruh, peningkatan infrastruktur teknologi, serta pengembangan aplikasi yang lebih ramah pengguna agar manfaat transformasi layanan publik digital dapat dirasakan secara merata
Pengaruh Kualitas Pelayanan Pramusaji Terhadap Kepuasan Pelanggan Pangestu, Prayoga; Lestari , Denok; Sukaarnawa , I Gusti Made
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 4 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i4.395

Abstract

Untuk dapat terus memenuhi kepuasan tamu terhadap pelayanan makanan dan minuman yang dilakukan oleh pramusaji di restoran, maka perlu adanya komitmen dan tanggung jawab dari manajemen dan karyawan (pramusaji), salah satunya adalah dengan tetap menjaga atau bahkan meningkatkan kualitas dari makanan dan pelayanan pramusaji. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan pramusaji terhadap tingkat kepuasan tamu di Padma Resort Hotel. Untuk mengetahui seberapa besar pengaruh kualitas pelayanan pramusaji terhadap kepuasan tamu di Padma Resort Hotel Legian. Pengumpulan data menggunakan kuesioner skala Likert, jumlah sampel yang digunakan sebanyak 2 4 orang. Menggunakan teknik accidental sampling. Teknik analisa data menggunakan regresi linear sederhana. Pengujian hipotesis dilakukan pada nilai alpha sebesar 5 persen. Hasil penelitian menunjukkan hasil t-test yang diperoleh dari t-hitung adalah 2.036, lebih besar dari t-tabel sebesar 2.063 yang berarti memang benar ada pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan tamu. Koefisien korelasi diperoleh r = 0,967 berarti ada hubungan yang positif antara kualitas pelayanan dengan kepuasan tamu. Koefisien determinasi diperoleh sebesar 93,5%, berarti besarnya variasi hubungan antara kualitas pelayanan pramusaji terhadap kepuasan tamu sebesar 93,5%. To be able to continue to meet guest satisfaction with food and beverage services carried out by waiters in restaurants, it is necessary to have commitment and responsibility from management and employees (waitresses), one of which is to maintain or even improve the quality of food and waitress services. The purpose of this study was to determine the effect of the service quality of the waiter on the level of guest satisfaction at Padma Resort Hotel. To find out how much influence the quality of waiter service on guest satisfaction at Padma Resort Hotel Legian. Collecting data using a Likert scale questionnaire, the number of samples used is 2 4 people. Using accidental sampling technique. The data analysis technique used simple linear regression. Hypothesis testing was carried out at an alpha value of 5 percent. The results showed that the t-test results obtained from the t-count were 2,036, greater than the t-table of 2,063, which means that it is true that there is a positive and significant influence between service quality and guest satisfaction. The correlation coefficient obtained r = 0.967 means that there is a positive relationship between service quality and guest satisfaction. The coefficient of determination was obtained at 93.5%, meaning that the variation in the relationship between the service quality of the waiter and the guest satisfaction was 93.5%.
Pengaruh Kualitas Pelayanan Pramusaji Terhadap Kepuasan Pelanggan Pangestu, Prayoga; Lestari , Denok; Sukaarnawa , I Gusti Made
Jurnal Ilmiah Pariwisata dan Bisnis Vol. 2 No. 4 (2023): Jurnal Ilmiah Pariwisata dan Bisnis
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22334/paris.v2i4.395

Abstract

Untuk dapat terus memenuhi kepuasan tamu terhadap pelayanan makanan dan minuman yang dilakukan oleh pramusaji di restoran, maka perlu adanya komitmen dan tanggung jawab dari manajemen dan karyawan (pramusaji), salah satunya adalah dengan tetap menjaga atau bahkan meningkatkan kualitas dari makanan dan pelayanan pramusaji. Tujuan penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan pramusaji terhadap tingkat kepuasan tamu di Padma Resort Hotel. Untuk mengetahui seberapa besar pengaruh kualitas pelayanan pramusaji terhadap kepuasan tamu di Padma Resort Hotel Legian. Pengumpulan data menggunakan kuesioner skala Likert, jumlah sampel yang digunakan sebanyak 2 4 orang. Menggunakan teknik accidental sampling. Teknik analisa data menggunakan regresi linear sederhana. Pengujian hipotesis dilakukan pada nilai alpha sebesar 5 persen. Hasil penelitian menunjukkan hasil t-test yang diperoleh dari t-hitung adalah 2.036, lebih besar dari t-tabel sebesar 2.063 yang berarti memang benar ada pengaruh positif dan signifikan antara kualitas pelayanan terhadap kepuasan tamu. Koefisien korelasi diperoleh r = 0,967 berarti ada hubungan yang positif antara kualitas pelayanan dengan kepuasan tamu. Koefisien determinasi diperoleh sebesar 93,5%, berarti besarnya variasi hubungan antara kualitas pelayanan pramusaji terhadap kepuasan tamu sebesar 93,5%. To be able to continue to meet guest satisfaction with food and beverage services carried out by waiters in restaurants, it is necessary to have commitment and responsibility from management and employees (waitresses), one of which is to maintain or even improve the quality of food and waitress services. The purpose of this study was to determine the effect of the service quality of the waiter on the level of guest satisfaction at Padma Resort Hotel. To find out how much influence the quality of waiter service on guest satisfaction at Padma Resort Hotel Legian. Collecting data using a Likert scale questionnaire, the number of samples used is 2 4 people. Using accidental sampling technique. The data analysis technique used simple linear regression. Hypothesis testing was carried out at an alpha value of 5 percent. The results showed that the t-test results obtained from the t-count were 2,036, greater than the t-table of 2,063, which means that it is true that there is a positive and significant influence between service quality and guest satisfaction. The correlation coefficient obtained r = 0.967 means that there is a positive relationship between service quality and guest satisfaction. The coefficient of determination was obtained at 93.5%, meaning that the variation in the relationship between the service quality of the waiter and the guest satisfaction was 93.5%.
Co-Authors Damanik, Abdi Rahim Dewi Nusraningrum, Dewi Hamid, Mohammad Rofiqil Hartama, Dedy Iftikad, Ismi Lestari , Denok Oktaviani, Selli Ridhah Taqwa, Ridhah Suhendro, Dedi Sukaarnawa , I Gusti Made Yunindyawati Yunindyawati