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Aristhantia, Isti Tresna
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Journal : Syari'ah Economics

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Influence of Service Quality and "BSI Mobile Features" on Students Customer Satisfaction Lestari, Vina Resti; Mujib, Haqibul; Aristhantia, Isti Tresna; Ahmadi, Riki
Syari'ah Economics Vol 7 No 1 (2023): Islamic Economic Studies
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Darussalam (UID) | Islamic University of Darussalam, Ciamis, Jawa Barat, INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36667/se.v7i1.1973

Abstract

This study aims to investigate the effect of BI mobile service quality and BSI mobile features on customer satisfaction among IAID Ciamis students using correlational quantitative research methods. The results showed that partially, service quality has a positive and significant effect on customer satisfaction (significance 0.017 <0.05, tcount> ttable (2.440> 1.989), and a positive regression coefficient of 0.271). BSI Mobile features also have a positive and significant effect on customer satisfaction (significance 0.000 <0.05, tcount> ttable (3.790> 1.989), and a positive regression coefficient of 0.981). At the same time, service quality and BSI Mobile features have a positive and significant effect on customer satisfaction (fhitung 40.463 > ftabel 3.09 and significance 0.000 <0.05). This study provides information about the relationship between variables, not about the causality between these variables.
Analysis of Mustahik's Welfare through The Distribution of Zakat Funds in "The Ciamis Care Program" at Baznas, Ciamis District Muplihin, Fahrul Zainal; Mujib, Haqibul; Aristhantia, Isti Tresna; Nurliani, Rika
Syari'ah Economics Vol 7 No 1 (2023): Islamic Economic Studies
Publisher : Fakultas Ekonomi dan Bisnis Islam, Universitas Islam Darussalam (UID) | Islamic University of Darussalam, Ciamis, Jawa Barat, INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36667/se.v7i1.1970

Abstract

The purpose of this study is to determine the mechanism of distribution of zakat funds and efforts to improve the welfare of the community in the Ciamis Peduli program on rutilahu assistance in Baznas Ciamis Regency, if viewed from the theory of social welfare. This research uses descriptive qualitative methods with data collection techniques of observation, interviews and documentation. Taking informants on aid recipients at Baznas Ciamis Regency. The result of this research is that the distribution mechanism is that Baznas first conducts socialization and then cooperates with the village, then the village provides the assistance in the form of building materials and after completion the village gives a report on the results of the distribution of assistance to Baznas. Then the efforts made have an effect on the welfare of Mustahik, especially the recipients of assistance where the recipients of the Ciamis Peduli program assistance, especially assistance for uninhabitable houses.
Co-Authors Afrianti, Luthfi Agustina, Risma Lia Ahmadi, Riki Haqibul Mujib Hardjanto, Tio Dwi Laelasari, Siska Lestari, Vina Resti Muplihin, Fahrul Zainal Nabila, Wildan Nurani, Rani Nurliani, Rika Nursafitri, Desi Prihandayani, Riska Dwi Salsabila, Siti Salwa Soni Samsu Rizal Sumarni Sumarni