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Analisis Kepuasan Pelanggan Dengan Metode Servqual Dan Uji Hipotesis (Studi Kasus di PT. XYZ) Hedi Saepudin, Tubagus
Jurnal Jaring SainTek Vol. 5 No. 1 (2023): April 2023
Publisher : Fakultas Teknik, Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/31d59r24

Abstract

This study aims to analyze and provide empirical evidence about the influence of the five variables of service quality in PT. XYZ namely reliability (X1), empathy (X2), responsiveness (X3), tangible (X4), and assurance (X5) have an effect on customer satisfaction in PT. XYZ. Data were collected by using questionnaires, data analysis technique used in this research is multiple linear regression analysis. The results of multiple linear regression analysis that has been done shows that all independent variables consisting of reliability, empathy, responsiveness, tangible, and assurance has a coefficient with a positive coefficient direction. This proves that all independent variables have a positive influence on the dependent variable of customer satisfaction. From the determinant coefficient (R2) obtained amounted to 0.969 this means 96.9% customer satisfaction is influenced by variable reliability, empathy, responsiveness, tangible, and assurance. The rest is affected by other factors that are not explained in the regression obtained in this study. Variable assurance is an independent variable that most influence on the dependent variable is 0.387.
Competence, Motivation, and Technology as Determinants of Employee Productivity: Systematic Literature Review (SLR) Hedi Saepudin, Tubagus; Tussoleha Rony, Zahara; Ali, Hapzi
Dinasti International Journal of Management Science Vol. 5 No. 6 (2024): Dinasti International Journal of Management Science (July - August 2024)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v5i6.2980

Abstract

The purpose of this paper is to provide a comprehensive and detailed insight into the role of competence, motivation, and technology in determining employee productivity, as well as how organizations can effectively manage these three factors to achieve greater success and competitiveness. The research method used in this scientific article is a structured literature review. Relevant scientific articles are selected, identified, and evaluated during the literature review process. The determination of the study scope was carried out using the PICO framework (population, problem, intervention, comparison), which provides a score to establish the study limitations. A collection of relevant scientific articles is selected, excavated, and reviewed during a literature review. Using the PICO framework (population/problem, intervention, comparison), the scope of the study is determined by the score. The results of the paper provide valuable insights for human resource management practitioners and other stakeholders in managing and improving employee productivity in various types of organizations. Recommendations for practitioners include developing strategies to increase employee engagement, encouraging more flexible work practices such as teleworking, as well as strengthening motivational practices such as training and development, performance-based rewards, and knowledge sharing.
The Role of Servant Leadership in Improving Employee Satisfaction and Performance Sudiarti, Nani; Hedi Saepudin, Tubagus
Siber International Journal of Digital Business (SIJDB) Vol. 1 No. 4 (2024): (SIJDB) Siber International Journal of Digital Business (April - June 2024)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijdb.v2i1.34

Abstract

This study aims to analyse the role of servant leadership in improving employee satisfaction and performance. Servant leadership is a leadership style that emphasises service to subordinates, with the main objective of facilitating employee growth and development. The research method used is a literature study by collecting and analysing various articles and scientific journals related to servant leadership, job satisfaction, and employee performance. The results showed that servant leadership has a positive and significant influence on job satisfaction and employee performance. Servant leaders who prioritise empathy, personal development, empowerment, and ethical behaviour can increase employees' sense of job satisfaction. In addition, servant leadership can also improve employee performance through increased motivation, organisational commitment, and organisational citizenship behaviour.
Optimization of Cluster House Construction Using Critical Path Method (CPM) and Evaluation and Review Technique (PERT) Program at PT.XYZ Hedi Saepudin, Tubagus; Turseno, Andi; Tri Panudju, Andreas; Masrida, Reni; Ramadhan, Riyan
Siber International Journal of Education Technology (SIJET) Vol. 1 No. 1 (2023): (SIJET) Siber International Journal of Education Technology (July 2023)
Publisher : Siber Nusantara Review & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sijet.v1i1.67

Abstract

PT.XYZ So research was carried out so that we could find the critical path for a house construction project using the CPM method, the duration of the critical path for building a house, and how much budget was spent on building a house using the CPM method. CPM is a project management concept which is interpreted in a network image that marks project activities from start to finish with the aim of determining the critical path and PERT is a network model that is able to determine the completion time of activities. The aim is to assess and review development projects and requires three calculations. optimistic, pessimistic and realistic. The results of this research show that house construction project work using the CPM method has a work duration of 182 days, a decrease of 118 days from the actual duration and the costs incurred in this work are IDR 1,956,043,000. can reduce the budget by IDR 771,914,000/35% of the actual budget. The house construction project produces a Te value of 182.48 and a standard deviation value of 8.09 and has a probability of 53.59% if the project is completed within 182 days. However, if you use the assumption that the project can be completed within 190 days, the probability is 83.89%.
Analysis of Job Satisfaction and Work Engagement Impact on Productivity Mediated by Employee Performance : Empiric Study on Profit Organization Hedi Saepudin, Tubagus; Sjarifudin, Didin; Sinlae , Fried
Siber Journal of Advanced Multidisciplinary Vol. 1 No. 3 (2023): (SJAM) Siber Journal of Advanced Multidisciplinary (October - December 2023)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v1i3.67

Abstract

The purpose of this paper is to increase understanding of the elements that influence employee performance and provide practical guidelines for organizations in an effort to improve the productivity and job satisfaction of their employees. This paper uses quantitative research methods with analysis techniques using SPSS 25, where the object of research in a profit organization in East Jakarta with a sample of 42 random sampling. The analysis test uses T test, F test, Pearson correlation. Based on the results that have been displayed, it can be seen that Job Satisfaction (X1) has a significant effect on Productivity (Y), Work Engagement (X2) is not affected by Productivity (Y), and the variable Employee Engagement (X3) has no effect on Productivity (Y). While simultaneously from the calculation results, Job Satisfaction (X1), Work Engagement (X2), Employee Performance (Z), simultaneously affect Productivity (Y), while the rest is influenced by other factors not examined. The results of this study make a real contribution to the object and also for other researchers who will continue or research in the future.
Antecedents of Employee Performance and Employee Engagement in Sector Airlines: Library Research Hedi Saepudin, Tubagus; Purwo Wicaksono, Agus; Yuntina, Lily; Rustiawan, Indra; Setiadi, Bekti
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 1 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (April - June 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i1.89

Abstract

The article on antecedents of employee performance and employee engagement in the airline sector: library research is a scientific literature article within the scope of human resource management science. The purpose of this writing is to build a hypothesis regarding the influence between variables which can later be used for further research within the scope of human resource management. The research method used is descriptive qualitative. Data was obtained from previous research that is relevant to this research and sourced from academic online media such as Publish or Perish, Google Scholar, digital reference books and the journal Sinta. The results of this article are: 1) Servant leadership influences employee engagement; 2) Paternalistic leadership influences employee engagement; 3) Transformational leadership influences employee engagement; 4) Servant leadership influences employee managerial performance; 5) Paternalistic leadership influences employee managerial performance; 6) Transformational leadership influences employee managerial performance; and 7) Employee engagement influences employee managerial performance.
Human Resource Management Concepts: Recruitment, Job Analysis, Job Evaluation, Remuneration and Organizational Development Candra Susanto, Primadi; Sugiyanto, Sugiyanto; Rachman, Subehana; Hedi Saepudin, Tubagus; Hamonangan Ismail, Dingot
Greenation International Journal of Law and Social Sciences Vol. 2 No. 3 (2024): (GIJLSS) Greenation International Journal of Law and Social Sciences (September
Publisher : Greenation Research & Yayasan Global Resarch National

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v2i3.221

Abstract

The purpose of this study is expected to be able to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The article on the concept of human resource management: recruitment, job analysis, job evaluation, remuneration, and organizational development is a scientific literature article in the scope of human resource management. The approach or method used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Recruitment plays a role in the Concept of Human Resource Management; 2) Job Analysis plays a role in the Concept of Human Resource Management; 3) Job Evaluation plays a role in the Concept of Human Resource Management; 4) Remuneration plays a role in the Human Resource Management Concept' and 5) Organizational Development plays a role in the Human Resource Management Concept.
The Influence of Motivation, Use of Information Technology, Human Relations and Work Ethic on the Performance of Private Vocational School Heads Rachmawan, Achmad; Sudiarti, Nani; Hedi Saepudin, Tubagus
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 4 (2024): Dinasti International Journal of Education Management and Social Science (April
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i4.2581

Abstract

This research examines the influence of motivation, use of information technology, human relations, and work ethic on the performance of heads of private vocational schools. Principals have a central role in leading schools, and these factors can influence how they carry out their leadership duties. In-depth literature studies and empirical research findings show that high motivation can increase productivity, work quality, and individual satisfaction. Effective use of information technology can support efficient school operations, better teaching, and better decision-making. Good human relations can motivate staff and students, create a positive school culture, and strengthen the principal's relationships with various stakeholders. A strong work ethic reflects commitment, dedication, and discipline on the job, which in turn influences focus, productivity, and relationships in the school environment. This research concludes that a good understanding of the influence of motivation, use of information technology, human relations, and work ethic can help private vocational school principals develop effective leadership strategies to achieve school goals and improve the quality of education.
Proposal to Improve Warehousing Activities and Warehouse Arrangement of Clothing Stores Using The Lean Warehousing Method H. A. Tanisri, Roberta; Ibnuh, Muhammad; Nugroho Aji, Sonny; Yunan Pribadi, Agustinus; Hedi Saepudin, Tubagus
Dinasti Information and Technology Vol. 1 No. 2 (2023): Dinasti Information and Technology (October 2023)
Publisher : Dinasti Research & Yayasan Dharma Indonesia Tercinta (DINASTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dit.v1i2.679

Abstract

Maysara Clothing Store Warehouse is a storage place for fashion products of various types and colors. There are several problems in the process of shipping goods where there are often product inconsistencies that reach consumers. This caused complaints from consumers. This research aims to provide suggestions for improvements in terms of the process of warehousing activities and warehouse arrangement owned by the Maysara Clothing Store. The problem-solving approach method used is lean warehousing. The lean warehousing method is a method that can be used to find out what types of activities have the potential to cause waste. The most common type of waste that occurs in the Maysara Store warehouse is waste. Improvement proposals that can be applied to reduce this type of waste are in the form of implementing 5S in all warehouse areas, making standard work instructions in every warehousing activity, and arranging the warehouse by adding lighting points in the warehouse area and the work area of Toko Maysara warehouse employees.
The Role of Leadership In Enhancing Human Experience In Performance Management Nani Sudiarti; Hedi Saepudin, Tubagus
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 2 (2024): Dinasti International Journal of Economics, Finance & Accounting (May - June 20
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i2.2556

Abstract

This study aims to investigate the role of leadership in improving human experience in performance management. Leadership has been recognized as a key factor in shaping an organizational culture that supports growth, innovation, and high performance. Human experience, as an important dimension of performance management, plays a crucial role in motivating, encouraging creativity, and strengthening employee engagement. This literature review investigates a variety of leadership theories and performance management approaches that focus on human experience. Among the key findings is the importance of transformational leadership, servant leadership, and transactional leadership in creating work environments that enrich the human experience. In addition, the integration of information technology in performance management has also opened up new opportunities to improve employee interaction and experience. The practical and theoretical implications of this research will be discussed further, along with suggestions for future research.