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All Journal Journal Of Management Science (JMAS) Enrichment : Journal of Management
Suwianto, Suwianto
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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The influence of pricing strategy on customer satisfaction and loyalty in the hospitality industry Wahyuni, Rayu Sri; Tulim, Anto; Suwianto, Suwianto; Siagian, Sarmauli Hanny
Enrichment : Journal of Management Vol. 14 No. 4 (2024): October: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v14i4.2041

Abstract

In today's business era, competition in business is getting tighter. This increasingly tight competition requires business people to be able to maximize their company's performance in order to compete in the market. The hotel industry plays an important role as one of the supporting sectors of tourism. The success or failure of the hotel business depends on the management of each hotel. Aims: The purpose of this study itself is to 1) Determine the effect of price on customer satisfaction at Nivia Hotel Medan. 2) Determine the effect of promotion on customer satisfaction at Nivia Hotel Medan. The methods used in this study are quantitative data and qualitative data. The population in the study was 1370 customers. The number of samples in the study was determined based on the Slovin formula 93.10 rounded to 100 respondents. The results obtained from this study are based on the hypothesis test, it can be said that the price policy with customer satisfaction can be said to have a significant influence. In the significant test between promotion and customer satisfaction, the value of þvalue = 0.000 is obtained. In addition, it has a tcount value of 3.889 and ttable = 1.661, because the tcount value of 3.889 > ttable 1.661, and has a þvalue value of 0.000 < 0.05. Thus, it can be said that promotion with customer satisfaction can be said to have a significant influence. The results of the regression model test for all variables show a calculated F value of 24.284 with a significance of 0.000. By using a significance limit of 0.05, the significance value is smaller than 0.05. With a positive coefficient direction, it can be accepted that the hypothesis that price and promotion together have a significant influence on customer satisfaction can be accepted. Based on the results of the study, it can be concluded that the results of the regression test obtained the results of the regression coefficient for the price and promotion variables which have a positive regression coefficient, so it can be said that both variables have a significant influence on increasing customer satisfaction at the Nivia Hotel Medan so it can be said that the first hypothesis proposed is proven to be true
Application of digital marketing as strategy marketing MSMEs Suwianto, Suwianto; Tarigan, Purnaya Sari; Pelawi, Pioner; Tulim, Anto
Junal Ilmu Manajemen Vol 7 No 2 (2024): April: Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/jmas.v7i2.474

Abstract

Development Internet technology marking the beginning of the Revolutionary era Industry 4.0. The presence of the Internet provides access information in a way fast and easy become method new for MSMEs in promote the product, because the Internet has change principle base marketing from the traditional world become digital marketing. The objective of this study is to know impact digital marketing against sales, strategy marketing and barriers adoption digital marketing in MSMEs. This study use method qualitative. The study began with a series of qualitative interviews that identified relationships that required further investigation. The interview was conducted by one person who is an MSME actor or owner of AnyaOlshop. This study found that MSMEs that implement digital marketing achieve higher sales. Therefore, MSME players are more satisfied if they sell their products online. The strategy for implementing digital marketing to sell products is to use social media such as Facebook, Instagram, WhatsApp status, live streaming on Facebook. The results also show that although there are benefits to be gained from implementing digital marketing, MSMEs face many obstacles in implementing it. These failures include unstable internet connections, delivery delays, even fraudulent transactions and manipulation of admin numbers. The application of digital marketing influences the increase in MSME marketing and it can be concluded that the application of digital marketing brings related benefits and obstacles.
Co-Authors Chatarina Umbul Wahyuni Helman Helman, Helman Herlina H Masitah, Tina Herianty Nadhira, Ahmad Nurhalimah Sibuea Pangeran, Pangeran Pioner Pelawi Siagian, Sarmauli Hanny Silalahi, Alistraja Dison Sriyanto, Darmawan Syamsul Bahri Arifin Tarigan, Purnaya Sari Teja Rinanda Tulim, Anto Wahyuni, Rayu Sri