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All Journal Inisiatif: Jurnal Ekonomi, Akuntansi Dan Manajemen Jurnal Kewirausahaan dan Manajemen Bisnis CUAN Jurnal Projemen UNIPA Nian Tana Sikka: Jurnal Ilmiah Mahasiswa
Yosef Tonce
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Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences

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Pengaruh Ketersediaan Air Bersih dan Responsif Keluhan terhadap Kepuasan Pelanggan Perumda Air Minum Wair Pu’an di Desa Lepo Lima Nikodemus Rikardo Lero; Antonius Philipus Kurniawan; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.71

Abstract

This research aimed to (1) describe the availability of clean water, complaint responsiveness, and customer satisfaction; (2) analyze the significant influence of clean water availability and complaint responsiveness on customer satisfaction. The population in this research was the customers of Perumda Air Minum Wair Pu'an in Lepo Lima vilage. Due to the indefinite population size, a sample ef 100 respondents was taken. Data were collected through questionnaires and analyzed using descriptive inferential methods, specifically multiple linear regression. Hypothesis testing was conducted through F-tests and t-tests. The results of the descriptive analysis revealed that the variables of clean water availability, complaint responsiveness, and customer satisfaction were categorized as good. The t-test statistical analysis demonstrated that both clean water availability and complaint responsiveness had a positive and significant impact on customer satisfaction. Furthermore, the F-test statistical results indicated that all independent variables collectively had a significant effect on customer satisfaction. The determination analysis revealed that the contribution of clean water availability and complaint responsiveness. to customer satisfaction at Perumda Air Minum Wair Pu'an in Lepo Lima Village was 54.2%. while the remaining 45.8% was influenced by other factors beyond the scope of the research variables.
Pengaruh Kualitas Pelayanan dan Kelengkapan Produk terhadap Keputusan Pembelian di Apotek Winola Medika Maumere Nelfiana Nggagho; Antonius Philipus Kurniawan; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.76

Abstract

The background of this research is how much effect service quality and product completeness have on purchasing decisions at Winola Medika Maumere Pharmacy. This research aimed to (1) determine the description of service quality and product completeness on purchasing decisions at Winola Medika Maumere Pharmacy, (2) Know the effect of service quality on purchasing decisions at the Winola Medika Maumere Pharmacy, (3) Know the effect of product completeness on purchasing decisions at the Winola Medika Maumere Pharmacy, (4) Know the simultaneous effect of service quality and product completeness on purchasing decisions at the Winola Medika Maumere Pharmacy. The population in this research were consumers who bought products at the Winola Medika Maumere Pharmacy using the Lemeshow formula. The sample in this research amounted to 100 respondents. Data was collected through questionnaires and analyzed through descriptive statistical methods and multiple linear regression statistics. Hypothesis testing was done through a partial tests "t-test" and simultaneous tests "f-test". The results of descriptive statistical analysis showed that the respondent's perceptions of the purchasing decision variable of 62.35% were categorized as quite good and then the respondents’ perceptions for the service quality variable were 70.48% in the good category, the respondents’ perceptions of the product completeness variable of 64.65% were categorized as quite good. The results of the "t-test" showed that the service quality variable (X1) had a significant effect on the purchasing decision variable (Y) and the product completeness variable (X2) had a significant effect on the purchasing decision variable (Y). The results of the simultaneous test "f-test" showed that the variables of service quality (X1) and product completeness (X2) had a significant effect on purchasing decisions (Y). In addition, the results of the determination analysis (R2) on the contribution of the service quality and product completeness variables to purchasing decisions at the Winola Medika Maumere Pharmacy is 18.3%, while 81.7% is influenced by other factors outside the research variables.
Indeks Kepuasan Masyarakat di Kantor Lurah Detusoko Dorotea Riwu; Antonius Philipus Kurniawan; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.80

Abstract

This research aims to assess the services provided by the Detusoko Village Office based on public satisfaction Index. The research included participants who had received services at the Detusoko Village Office in 2023. The nonprobability sampling technique, specifically incidental sampling, was used for selecting the subjects. The primary and secondary data were used as the sources of information. Data collection methods included questionnaires, document studies, and interviews. The validity test used the Pearson Product Moment formula, and the reliability test used the Cronbach’s Alpha formula. The results revealed that the Public Satisfaction Index for the Detusoko Village Office services was 71.41, categorizing it as “Less Good”    
Pengaruh Penempatan Kerja Dan Beban Kerja Terhadap Kinerja Pegawai Satuan Polisi Pamong Praja Dan Pemadam Kebakaran Kabupaten Sikka Agustina Dua Ona; Imanuel Wellem; Yosef Tonce
Jurnal CUAN Universitas Nusa Nipa Maumere Vol 2 No 3 (2024): September: Jurnal Kewirausahaan dan Manajemen Bisnis CUAN
Publisher : Program Studi Kewirausahaan Universitas Nusa Nipa Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/cuan.v2i3.85

Abstract

This study aimed to (1) understand the overwiew of Employee Performance, Job Placement, and Workload; and (2) analyze the influence of job Placement and Workload on Enployee Performance, both partially and simultaneously. The population of this study consisted of employes of the Civil Service Police Unit and Fire Departement of Sikka Regency. Due to the limited population, this study was conducted using a census or sampling method , with 48 samples determined using Slovin’s formula. Data were collected through questionnaires and analyzed using descriptive and inferential statistical methods, specifically multiple linear regression. Hypothesis testing was conducted F-tests and t-tests. The descriptive analysis results indicated that the Employee Performance variable was categorized as good, the job Placement variable was categorized as good, and the Workload variable was categorized as low. The t-test results showed that, partially, the job Placement variable had a positive but insignificant effect on Employee Performancee. Meanwhile, the Workload variable had a negative and insignificant effect on Employee Performance. The F-test results showed that, simultaneously, the job Placement and Workload variabels had a significant effect on Empolyee Performance. The coefficient of determination analysis showed that the two independent variabels in this study explained 15,3% of the variation in Empolyee Performance at the Civil Service Police Unit and Fire Depertement of Sikka Regency
Peran BAPELITBANG dalam Upaya Meningkatkan Potensi Penerimaan Retribusi Pasar Sebagai Sumber Pendapatan Asli Daerah (PAD) Di Kabupaten Sikka Kristina Aprilia Wikan; Andreas Rengga; Yosef Tonce
Jurnal Projemen UNIPA Vol. 10 No. 4 (2023): December : Jurnal Projemen UNIPA
Publisher : Universitas Nusa Nipa Maumere

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Pendapatan Asli daerah (PAD) merupakan penerimaan dari pungutan pajak, retribusi, pengelolaan kekayaan daerah yang dipisahkan dan pendapatan lain-lain. Retribusi Daerah merupakan salah satu sumber pembiayaan pembangunan daerah yang diandalkan guna mendukung pelaksanaan otonomi daerah. Salah satu jenis retribusi daerah yang dipungut oleh pemerintah Kabupaten Sikka adalah retribusi pelayanan pasar. Penelitian ini bertujuan untuk mengetahui Peran BAPELITBANG dalam Upaya Meningkatkan Potensi Penerimaan Retribusi Pasar Sebagai Sumber Pendapatan Asli Daerah (PAD) Di Kabupaten Sikka. Penelitian ini menggunakan metode kualitatif deskriptif untuk mengetahui dan menggambarkan potensi penerimaan retribusi pelayanan pasar di Kabupaten Sikka. Hasil penelitian ini menunjukan bahwa potensi penerimaan retribusi pasar pada tahun 2017-2021 mengalami penurunan dan belum mencapai target yang telah ditetapkan. Hal tersebut disebabkan pengelolaan Pasar Kabupaten Sikka belum dilakukan secara optimal, baik dalam hal pemungutan retribusi, pengawasan pelaksanaan pemungutan, pengelolaan pasar, perkiraan potensi pasar maupun upaya pemerintah dalam menarik perhatian masyarakat sehingga pasar tersebut belum bisa dikatakan baik dan terintegrasi.
PENGARUH BAURAN PEMASARAN TERHADAP KEPUTUSAN KONSUMEN DALAM MEMBELI HANDPHONE NOKIA DI KECAMATAN ENDE SELATAN KABUPATEN ENDE Yosef Tonce; Kristina Sujila
Jurnal Projemen UNIPA Vol. 12 No. 2 (2025): Mei: Jurnal Projemen UNIPA
Publisher : Universitas Nusa Nipa Maumere

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Abstract

Nowadays, the development of the world of technology and information has a great influence on our daily lives. This is marked by the increasing number of new products circulating in the market. To be able to win market share of sales, a strategy is needed. One of the strategies carried out by the company is with a marketing mix pattern consisting of products, prices, venues and distribution. The most used product is Nokia Mobile Phones. To determine the analysis of the influence of the free bound variable, multiple regression analysis was used through a computer with the SPSS Release program with a validity and realiginess test The coefficient of determination (R square) was 0.793. But the number of variables is more than two, then an adjudted square of 0.726 is used, meaning that the change Y (buying decision) is determined by a free variable of 72.6%. The correlation coefficient of the overall independent variable (multiple R) is 0.891 or 8.9%, meaning that the relationship between the purchase decision and the independent variable is strong. Based on the analysis, it can be concluded that the influence of the marketing mix on consumer decisions in buying Nokia Mobile phones in South Ende District, Ende Regency can be said to be very influential Thus the expected target for the public to decide to buy products with trusted brands so that consumer satisfaction can be trusted.
Co-Authors Agustina Dua Ona Aldalida Djo Nara Andreas Rengga Andrik Nong Aven Antonius Philipus Kurniawan Carlos Den Mage Dorotea Riwu Ellysa Rosdiana Juri Fransiska Aprilia Imanuel Wellem Kristina Aprilia Wikan Kristina Sujila Maria Aprilia Maria Erliana Maria Karmelia Wanti Sedhi Maria Silvana Mariabel Carcia Nelfiana Nggagho Nikodemus Rikardo Lero Paulus Juru Yoseph Darius P. Rangga Yulia Apriliani Ayu Astuti Pondeng