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All Journal Pinisi Business Administration Review Devotion: Journal of Research and Community Service Eduvest - Journal of Universal Studies Innovative: Journal Of Social Science Research Research Horizon Journal of Business, Technology, & Social Science Journal of Marketing Management and Innovative Business Review Atestasi : Jurnal Ilmiah Akuntansi
Yertas, Maria
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Aerospace Engineering Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Other

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The Effect of Service Quality on Employee Performance at the UPT Revenue Office Manokwari Balia, Nikolina; Yertas, Maria; Ratag, Heidy Oktariany
Research Horizon Vol. 5 No. 6 (2025): Research Horizon - December 2025
Publisher : LifeSciFi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54518/rh.5.6.2025.873

Abstract

Employee performance plays a vital role in determining organizational success, especially in public service institutions where effectiveness and service delivery directly influence public satisfaction. This study aims to analyze the influence of service quality on employee performance. The research applies a quantitative approach with a saturated sampling technique, involving all 45 civil servants as respondents. Primary data were collected through a structured questionnaire, and statistical analysis was performed using SPSS version 25. The analysis included validity and reliability tests, classical assumption testing, and simple linear regression supported by t-tests and coefficient of determination (R²) analysis. The findings reveal that service quality has a significant positive effect on employee performance, with the R² value showing that 48.1% of the variation in performance is explained by service quality. The results highlight that improving service quality can effectively enhance employee productivity and accountability. Therefore, public institutions should strengthen their service-oriented culture and management practices to optimize employee performance and ensure better public service outcomes.
Co-Authors Ansar Ansar Asri Ayomi, Yafeth Williams Balia, Nikolina Benyamin Tampang Gunawan Gunawan Haeranah Kambu, Fince Evilina Hesu Kurniawaty Kurniawaty Mandacan, Novi Nemis Manuel Lambi Ratag, Heidy Oktariany Tamba, Esra