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Insirat, Mutahira Nur
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Value Conflict: Government Interests vs. User Satisfaction in E-Government Insirat, Mutahira Nur; Haliah, Haliah; Nirwana, Nirwana
Formosa Journal of Science and Technology Vol. 3 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjst.v3i10.11830

Abstract

This research explores the value conflict between government interests and user satisfaction in the context of e-government. Using a Systematic Literature Review (SLR) approach, this research analyzes how user-oriented approaches can clash with established public values. The findings show that legal accountability is often prioritized by the government, overriding users' needs for more efficient and accessible services. In addition, the government's inability to accommodate inclusive user engagement, especially in digitally-disenfranchised societies, adds to the complexity of the problem. The conclusion of this study emphasizes the importance of a more collaborative approach in the design of government digital services that are not only efficient, but also able to increase inclusivity and public trust. For future research, it is recommended to focus on reducing the digital divide, improving accessibility, and exploring new technologies such as artificial intelligence and blockchain to support accountability and user satisfaction simultaneously.
Co-Authors Abdul Khaliq Afrianto, Afrianto Amiruddin Amiruddin Aulia . Baehaqi Darwis Said, Darwis Haliah, Haliah Indrayani, Hesti Indriana Indriana, Indriana Ismawati Ismawati Lestari, Belinda Lutfiya, Muhajira Nurul Marsuni, Nur Sandi Masnia Masnia, Masnia Mubarak, Ahmad Sainuri Muchriana Muchran Muh Ramli Muhammad Yusuf Nirwana, Nirwana Pasigai, Moh Aris Pertiwi, Hardianti Puspitasari, Ningsih Rasyid, Syarifuddin Sunarti SURYA DHARMA Syahfir, Hasri Ainun Syamsuddin Syamsuddin