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All Journal Ganaya: Jurnal Ilmu Sosial dan Humaniora Journal of Public Administration Studies Prima Abdika: Jurnal Pengabdian Masyarakat Socio-political Communication and Policy Review
Riani, Ni Wayan
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Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Journal : Journal of Public Administration Studies

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Analysis of Public Service Innovation Based on JAKI Application in Realizing the New Public Service Riani, Ni Wayan; Wijaya, Komang Adi Sastra; Yudartha, I Putu Dharmanu; Savitri, Renny
JPAS (Journal of Public Administration Studies) Vol. 9 No. 1 (2024)
Publisher : Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpas.2024.009.01.7

Abstract

The existence of technology is positive side for the government in managing public services to create services that are effective, efficient, transparent and able to involve the community. The implementation of new public services in local government is manifested by public service innovations that utilize technology. One application is the JAKI application which is used as a public service application in DKI Jakarta Province. This research uses qualitative research with an exploratory approach. Viewed from the perspective of the new public service, it has met the indicators; serve citizens, not customers; seek the public interest; value citizenship over entrepreneurship; recognize that accountability isn't simple; serve rather than steer; value people, not just productivity. In realizing the new public service in the JAKI application based public service, several problems were encountered.    In this case, the government needs to pay more attention to strategic steps in popularizing the JAKI application.
Co-Authors Adi Sastra Wijaya, Komang Adi Dewi, Sang Ayu Nyoman Sinta Girindra, Ida Ayu Githa I Putu Dharmanu Yudartha Juwita Pratiwi Lukman Ni Putu Anik Prabawati Savitri, Renny Sinta Dewi, Sang Ayu Nyoman Wijaya , Komang Adi Sastra Wijaya, Komang Adi Sastra