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All Journal Jurnal Kebijakan Publik Dia: Jurnal Administrasi Publik Jurnal Ekonomi Manajemen Sistem Informasi Jurnal Ilmiah Edunomika (JIE) Musamus Journal of Public Administration PUBLIKA : Jurnal Ilmu Administrasi Publik JOURNAL OF HUMANITIES, SOCIAL SCIENCES AND BUSINESS (JHSSB) International Journal of Business and Applied Economics (IJBAE) Jurnal Pendidikan Indonesia (Japendi) Indonesian Journal of Social Sciences, Policy and Politics (IJSSPP)
Sihombing, Tunggul
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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EVALUATION OF THE PROHIBITION OF BEGGING POLICY IN MEDAN CITY Surya, Surya Waldi; Sihombing, Tunggul
Indonesian Journal of Social Sciences, Policy and Politics Vol. 1 No. 1 (2023): February 2023, Indonesian Journal of Social Sciences, Policy and Politics (IJSS
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v1i1.9

Abstract

This study focuses on evaluating the Prohibition of Beggars Policy in Medan City, implemented by the Medan City Social Service as stipulated in Regional Regulation No. 6 of 2003 concerning the prohibition of homeless people and beggars and the practice of prostitutes. The purpose of this study was to find out and describe in detail the evaluation of the prohibition of beggars policy in Medan City. This study uses a descriptive research method with a qualitative approach. Through this research it can be seen that the evaluation of the ban on beggars policy in Medan City has not run optimally. The problem is that facilities and infrastructure, enforcement related to sanctions which are an important aspect in evaluating the ban on beggars policy in Medan City, are not in line with the policy objectives, thus hindering the evaluation in achieving the goals of the ban on beggars policy in Medan City.
Implementasi Kebijakan Naskah Dinas Elektronik (Nadine) Dalam Proses Penyelesaian Keberatan Wajib Pajak di Kantor Wilayah Direktorat Jenderal Pajak Sumatera Utara I Harahap, Muhith Afif Syam; Sihombing, Tunggul; S. Siahaan, Asima Yanty
Jurnal Pendidikan Indonesia Vol. 6 No. 4 (2025): Jurnal Pendidikan Indonesia
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/japendi.v6i4.7656

Abstract

Menanggapi dorongan pemerintah Indonesia untuk transformasi digital dalam administrasi publik, penelitian ini menganalisis implementasi kebijakan Electronic Service Script (NADINE) dalam proses penyelesaian keberatan wajib pajak di Kantor Wilayah Direktorat Jenderal Pajak (DJP) Sumatera Utara I. Menggunakan metode kualitatif dengan wawancara, observasi, dan analisis dokumen,  studi ini mengadopsi Model Empat Kunci Edwards III — komunikasi, sumber daya, disposisi, dan struktur organisasi — sebagai lensa analitis. Temuan ini mengungkapkan bahwa NADINE telah meningkatkan efisiensi administrasi, meningkatkan transparansi, dan meminimalkan kesalahan manusia. Namun, dua langkah kritis—penerbitan surat panggilan (SPUH) dan surat penugasan—masih mengandalkan proses manual karena keterbatasan sistem. Kesiapan sumber daya manusia dan tingkat literasi digital yang bervariasi juga mempengaruhi efektivitas implementasi. Penelitian ini menggarisbawahi pentingnya komunikasi terstruktur, infrastruktur yang memadai, dan pelatihan berkelanjutan untuk memastikan keberhasilan adopsi kebijakan digital. Ini menawarkan rekomendasi praktis untuk meningkatkan fitur NADINE dan mengintegrasikan semua tahap keberatan ke dalam sistem. Studi ini berkontribusi pada bidang kebijakan publik dengan memberikan pemahaman yang membumi tentang implementasi sistem digital dalam lingkungan pemerintahan yang sangat diatur.
SIBISA-BASED ONLINE COMPLAINT SERVICE FOR ELECTRONIC RESIDENT ID CARD (E-KTP) PROCESSING AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF MEDAN CITY Naibaho, Yulia Christy; Sihombing, Tunggul
Indonesian Journal of Social Sciences, Policy and Politics Vol. 3 No. 3 (2025): October 2025, Indonesian Journal of Social Sciences, Policy and Politics (IJSSP
Publisher : Yayasan Wayan Marwan Pulungan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69745/ijsspp.v3i3.162

Abstract

Many people still believe that the use of SIBISA in population document services is not functioning optimally. The community remains reluctant to use the complaint facility due to limited understanding of technology and the lack of comprehensive socialization. As a result, many citizens are unaware that complaints can be submitted online. In addition, weak supervision of incoming complaints contributes to low public trust in the responsiveness of the system. Some people also hesitate to report service-related issues because they fear potential consequences and assume that complaint resolution will take a long time. This study employed a descriptive qualitative approach. Data were collected through interviews, observations, and documentation. The data were analyzed qualitatively using Papadomichelaki’s (2012) e-GovQual framework, which includes four indicators of electronic government service quality: efficiency, reliability, trust, and citizen support. The findings show that the Online-Based Electronic Identity Card (KTP-E) Complaint Service at the Medan City Population and Civil Registration Office has not been fully realized. Interviews indicate that service employees generally prioritize community needs; however, the high volume of services compared to the available workforce makes consistent prioritization difficult. Moreover, the lack of intensive socialization regarding the online complaint service has caused continuous reliance on manual services. To address this issue, broader outreach through social media, websites, and public announcements at the Medan City Population and Civil Registration Office is needed. Improved socialization will help citizens understand how to use the online complaint system properly and gradually reduce dependence on conventional service methods.
Co-Authors Amelia, Vivi Indra Anggi Oktaviani Florentina Ratih Wulandari Ginting, Simson Harahap, Muhith Afif Syam Harahap, Vivi Ramayanti Hasibuan, Yanisah Hura, Medlin Anggreyni Hutahaean, Rikki Andika Ismaysiktah, Lika Manahan Favian Maruhawa, Lieslin Naibaho, Yulia Christy S. Siahaan, Asima Yanty Siahaan, Asima Yanti S Siahaan, Asima Yanty Siahaan, Asima Yanty S Sipahutar, Marisa Surya, Surya Waldi Tampubolon, Silvia Marsinta Yanty S. Siahaan, Asima Zuzana, Fetrya