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All Journal Humanis : Jurnal Pengabdian Kepada Masyarakat Ilmu Administrasi Publik SUPREMASI: Jurnal Pemikiran, Penelitian Ilmu-Ilmu Sosial, Hukum dan Pengajarannya Humano: Research Journal Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Office Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi PINISI Discretion Review Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Seminar Nasional Pengabdian Kepada Masyarakat Jurnal Administrasi Bisnis Jurnal Identitas Panrita Inovasi: Jurnal Pengabdian Kepada Masyarakat Jurnal Pemberdayaan Masyarakat Nusantara Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek Administrasi Paramacitra : Jurnal Pengabdian Masyarakat Pinisi Journal of Social Science Jurnal Aktor Public Resource Innovation Management and Excellence (PRIME)
Sulmiah, Sulmiah
Department Of Administration Science, Universitas Negeri Makassar, Indonesia
Arts Humanities Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Physics Public Health Social Sciences Other

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Journal : jurnal office

 1 
Responsiveness, Responsibility and Accountability in Clean Water Services at Regional Public Water Supply Utility Makassar City Herlina Sakawati; Ahmira Ahmira; Widyawati Widyawati; sulmiah Sulmiah
Jurnal Office Volume 8, Number 1, January-June 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i1.33276

Abstract

Clean water service is a type of service that is considered important because it relates to aspects of life, and this service was managed by Local Water Supply starting in the 90s, until 2019 in Makassar City it was managed by Regional Public Water Supply Utility after changing to the previous Local Water Supply structure. Problems in clean water services by Regional Public Water Supply Utility Makassar City continue to occur after these changes, so this research is directed to know responsiveness, responsibility, and accountability which are three important indicators in realizing quality clean water services. The qualitative research method was chosen by the author because it can make it easier to describe and express perceptions according to research data obtained from interviews, literature studies, and observations. The results of the study show that the lack of responsiveness by the Regional Public Water Supply Utility of Makassar City in clean water services is caused by the minimum number of employees. Responsibility by the Regional Public Water Supply Utility in providing services can be realized through the provision of communication facilities and easy service procedures, as well as responding to employee complaints. However, the inaccuracy of employees in carrying out their duties makes the accountability of clean water services have a bad assessment among the community.
The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City Herlina Sakawati; Nina Agustina; Sulmiah Sulmiah
Jurnal Office Volume 7, Number 1, January-June 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v7i1.19819

Abstract

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect
Collaboration and Community Participation in Tourism Development Herlina Sakawati; Haedar Akib; Sulmiah Sulmiah; Widyawati Widyawati
Jurnal Office Volume 8, Number 2, July–December 2022
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/jo.v8i2.38961

Abstract

This study discusses collaboration and community participation in tourism development in Malino Village, Gowa Regency. Malino Village has the best tourism destinations in South Sulawesi, and its management involves several parties. However, the involvement of these parties has not been well established in the cooperative relationship. Community involvement in tourism management is also considered to be still lacking. To realize tourism development in Malino Village requires collaboration between every party involved and community involvement. The data that is the study material in this study was obtained from the results of interviews, observations, and literature studies. Existing data were analyzed using Interactive Model Analysis. From the results of the analysis, it is known that the Gowa Regency Government does not have a collaborative foundation in tourism development. The cooperative relationship that exists is not based on the goal of overcoming tourism problems in Malino Village. Cooperation is carried out based on the interests of each. Community support in the development of tourism is realized by managing and maintaining the facilities and infrastructure to support the implementation of tourism prepared by the government. In order for the development of tourism in Malino village to be implemented properly, the Gowa Regency government should carry out collaboration in the form of business clusters.
Co-Authors Ahmira Ahmira Aina, Asri Nur Amelia Reskiani Rahmat Amihara Amihara Andi Ceri Susilawati Andi Ria Islamiati Andi Tenri Citra Sari Anti Anti Aris Baharuddin Bakhtiar Bakhtiar Darman Manda Manda Dewi Fadillah Dewi Walahe Fahruddin Fahruddin Haedar Akib Herlina Sakawati Ipahriani Rahman Ismail . Kemal Sandi Maya Kasmita Muh Faizal Muh Nur Yamin Muh. Darwis Muh. Nur Yamin Muhammad Nur Yamin Nimrah Rahmayanti Yusuf Nina Agustina Novayanti Sophia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Novayanti Sopia Rukmana Nurlaela Nurlaela Oki Nur Pratiwi Oky Nur Pratiwi Johansyah Paramitha, Dyan Rezky Nur Ilmi Risma Niswaty Rivai, Andi Muhammad Rudi Salam Rusdi Rusdi Rusdi Rusdi Sirajuddin Saleh Sirajuddin Saleh Sri Dewi Mulyana Nur Tadrin Syawalia Fitri Tamrin, Sopian Widyawati Widyawati Widyawati Widyawati Wirda Mustafa Zarni Adia Purna