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All Journal International Journal of Social Science International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Akademik Pengabdian Masyarakat Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Pustaka Cendekia Hukum dan Ilmu Sosial
Muhammad Hasyem
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Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Public Health Social Sciences Other

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RESPONSIBILITY OF SERVICE TO INPATIENTS AT NEGERI LAMA PUBLIC HEALTH CENTER, SUB-DISTRICT DOWNSTREAM BAR Intan Nasution; Muklir; Aflia Riski; Muhammad Hasyem; Teuku Alfiady
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.852

Abstract

Responsiveness is one of the important indicators in public services that reflects the ability and alertness of the apparatus or officers in responding to the needs, complaints, and expectations of the community as service users. This study aims to determine the responsiveness of services to inpatients at the Lama Public Health Center, Bilah Hilir District and to find out what obstacles are faced by inpatients at the Lama Public Health Center. This study was motivated by the many complaints from the community regarding slow services, unfriendly attitudes of officers, and the service process that takes quite a long time. The focus of this study discusses the responsiveness of services to inpatients at the Lama Public Health Center, Bilah Hilir District, which includes aspects of responding, speed and accuracy of service, and discussing the inhibiting factors that occur in the service process for inpatients at the Lama Public Health Center. The method used in this study is descriptive qualitative. Data collection techniques are carried out through in-depth interviews, direct observation, and documentation. The results of the study indicate that the services provided by the Lama Public Health Center are still not fully responsive to patient needs. There are several major obstacles, such as limited medical personnel, ineffective manual queuing system, lack of training on excellent service, and the absence of a structured complaint system. These factors cause delays in service and reduce the level of public satisfaction. Responsiveness indicators such as speed, accuracy, and the ability of officers to respond to complaints have not been optimally met. Therefore, it is necessary to make comprehensive improvements to the Puskesmas service system. Suggestions from this study are the addition and equalization of medical personnel, digitization of service and administration systems, HR training in communication and service ethics, optimization of triage systems and priority routes, improvement of medical facilities and infrastructure, especially in first-level service facilities such as Puskesmas.
IMPLEMENTATION OF ELECTRONIC DEVELOPMENT PLANNING DELIBERATION (E-MUSRENBANG) IN COT TRIENG VILLAGE, MUARA SATU DISTRICT, LHOKSEUMAWE CITY Muhammad Yusuf Baihaki; Muhammad Hasyem; Lisa Iryani; Muklir; Teuku Alfiady
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 10 (2025): SEPTEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i10.864

Abstract

Electronic Implementation of Development Planning Deliberation in Gampong Cot Trieng, Muara Satu District, Lhokseumawe City is a digital innovation aimed at improving the quality of development planning in the village through community participation and transparency based on information technology. However, in practice, this system has not run optimally. This study aims to describe the implementation of E-Musrenbang in Gampong Cot Trieng, Muara Satu District, as seen through community participation, information transparency, and effectiveness. This study uses a qualitative approach using primary and secondary data sources with data collection techniques through observation, interviews and documentation. This study was analyzed using George C. Edwards III's policy implementation theory which includes four main variables: communication, resources, implementer disposition, and bureaucratic structure. The results of the study indicate that in terms of participation, the community has not been directly involved due to limited access to the system. In terms of transparency, there is no open information regarding Musrenbang proposals and results. Meanwhile, in terms of effectiveness, the shift from manual to digital systems shows positive progress, but the overall utilization of the system still needs to be improved. These obstacles are reinforced by weak communication, limited infrastructure and human resources, the commitment of village officials is good but still constrained by technical and team support, and the bureaucratic structure that supports the system in an integrated manner is not yet optimal. Improvement efforts are needed in various aspects so that the implementation of E-Musrenbang can truly encourage participatory, transparent and effective development planning.
THE IMPLEMENTATION OF E-GOVERNANCE IN IMPROVING PUBLIC SERVICES AT THE MEDAN DENAI SUB-DISTRICT OFFICE MEDAN CITY Sabina Azira Balqis Siregar; Teuku Alfiady; Aflia Riski; Ti Aisyah; Muhammad Hasyem
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1548

Abstract

The implementation of E-Governance in improving public services at the Medan Denai District Office, Medan City, represents a digital transformation effort aimed at creating a transparent, accountable, and efficient government through information technology. However, its application at the district level has not yet been fully optimized. This study aims to describe the implementation of E-Governance at the Medan Denai District Office and to identify the factors inhibiting its effectiveness. The research employs a qualitative approach using primary and secondary data collected through observation, interviews, and documentation. Data were analyzed using an interactive analysis model consisting of data reduction, data presentation, and conclusion drawing. This study applies George C. Edward III’s policy implementation theory, which emphasizes four variables: communication, resources, disposition, and bureaucratic structure. The findings indicate that E-Governance implementation at the Medan Denai District Office remains suboptimal. Information technology has improved service efficiency but is not yet fully integrated. Transparency is limited due to the lack of accessible public information, while accountability mechanisms such as complaint and reporting systems remain manual. The main obstacles include limited human resource capacity, inadequate technological infrastructure, weak inter-stakeholder communication, and a bureaucratic structure that does not fully support digital systems. Strengthening human resources, improving infrastructure, and optimizing digital systems are necessary to enhance public service quality.
Co-Authors Aflia Riski Aiyub Aiyub Erika Yuningsih Ferizaldi Ferizaldi Ferizaldi Intan Nasution Lisa Iryani Maisyura Mauludi Mauludi Mauludi mauludi, mauludi Muhammad Yusuf Baihaki Muklir Muklir Muklir Murhaban Murhaban Murniati Nur Hafni Sabina Azira Balqis Siregar Saharuddin Syamsuddin Syamsuddin Teuku Alfiady Ti Aisyah