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All Journal Jurnal Informasi dan Teknologi Bussman Journal : Indonesian Journal of Business and Management
Afan Suyanto, Mohamad
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Computer Science & IT Economics, Econometrics & Finance

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Analysis of The Influence of Behavior Intention, Technology Effort Expectancy and Digitalization Performance Expectancy on Behavior To Use of QRIS Users in Small Medium Enterprises Sector Afan Suyanto, Mohamad; Candra Dewi, Luh Komang; Dharmawan, Donny; Suhardi, Dadang; Ekasari, Silvia
Jurnal Informasi dan Teknologi 2024, Vol. 6, No. 1
Publisher : SEULANGA SYSTEM PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60083/jidt.v6i1.472

Abstract

The goal of this study is to see if performance and effort expectations influence behavior intention and, consequently, usage behavior. This study's target audience is QRIS users in micro, small, and medium-sized companies (MSMEs). We used 100 respondents as samples. Data was gathered using two methods: observation and interviews. To ensure that the data collected exhibited a strong association, we performed the validity test using the product moment correlation technique. Before beginning the path analysis test, the researcher used the provided framework to develop a structural equation. The interpretation results lead us to the following conclusions: The variable of performance expectancy has a direct effect on behavior intention. The variable effort expectancy has a direct effect on behavior intention. The variable's performance and effort expectations have a direct impact on behavior intention. The changing performance expectancy has a direct impact on user behavior. The variable effort expectancy has a direct impact on user behavior. The variable behavior intention has a direct impact on user behavior. The variables behavior intention, performance expectancy, and effort expectancy all have a direct impact on user behavior. The performance expectancy variable influences user behavior indirectly through behavior intention. The effort expectancy variable influences user behavior indirectly through behavior intention.
PENGARUH KUALITAS PELAYANAN, LOKASI, EFISIENSI SISTEM ANTRIAN DAN FASILITAS TEKNOLOGI TERHADAP KEPUASAN PELANGGAN DI KANTOR SAMSAT KABUPATEN POHUWATO Yakup, Yakup; R. Karundeng, Deby; Afan Suyanto, Mohamad; Safril, Sandi; Ishak, Olfin
Bussman Journal : Indonesian Journal of Business and Management Vol. 4 No. 3 (2024): Bussman Journal | September - Desember 2024
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v4i3.304

Abstract

This study aims to examine the effect of service quality, location, queue system efficiency, and technological facilities on customer satisfaction at the SAMSAT Office of Pohuwato Regency. Using multiple linear regression analysis, the results indicate that service quality and technological facilities have a positive and significant impact on customer satisfaction. Enhancing these two variables can directly improve customer satisfaction levels. In contrast, although location and queue system efficiency have a positive impact, their effects are not significant. Overall, all four variables have a positive simultaneous effect on customer satisfaction, with service quality and technological facilities being the dominant factors. These findings emphasize the importance of organizations focusing on improving service quality and technological facilities to enhance customer satisfaction sustainably.
Co-Authors Dadang Suhardi Donny Dharmawan Ekasari, Silvia Karundeng, Deby Rita Luh Komang Candra Dewi Olfin Ishak Safril, Sandi Yakup Yakup