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All Journal AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Hut Publication Business and Management
Prima Jaya, Fanlia
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Economics, Econometrics & Finance Education

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The Influence of Work-Life Balance and Organizational Citizenship Behavior (OCB) on Employees Performance at PT. Air Minum Bandarmasih (PERSERODA) Banjarmasin Karlina, Iin; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 5 No. 3 (2025): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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Employee performance is an important element in supporting the operational effectiveness of a company, including in the public service sector such as PT. Air Minum Bandarmasih (PERSERODA) Banjarmasin. Although the performance achievements in the 2023 fiscal year were classified as “good,” several operational aspects still did not achieve maximum scores, particularly in terms of work efficiency and timeliness. This study aims to analyze the influence of Work Life Balance and Organizational Citizenship Behavior (OCB) on employee performance, both partially and simultaneously. This study uses a quantitative approach with a survey method. A total of 100 respondents were selected using the Proportional Stratified Random Sampling technique. The research instrument was a questionnaire that had been tested for validity and reliability. Data analysis was performed using multiple linear regression using SPSS software. The results showed that Work Life Balance had a positive and significant effect on employee performance, with the dominant dimension being Satisfaction Balance. Organizational Citizenship Behavior (OCB) also has a positive and significant effect on employee performance, with the most prominent dimension being helpfulness (Altruism). Simultaneously, both variables contribute 23.3% to the improvement in employee performance, while the rest is influenced by other factors outside the research model. These findings indicate the importance of strengthening Work Life Balance policies.
The Influence of Self-Efficacy and Organizational Citizenship Behavior (OCB) on Employee Performance Through Work Motivation as an Intervening Variable at the Banjarmasin City Education Office Kamila Nurul Marhamah; Prima Jaya, Fanlia; Alfiannor, Alfiannor
Hut Publication Business and Management Vol. 5 No. 3 (2025): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This study examines the effect of Self-Efficacy and Organizational Citizenship Behavior (OCB) on employee performance through work motivation as an intervening variable at the Department of Education in Banjarmasin City. The research uses a quantitative approach with survey methods. A total of 74 respondents, consisting of civil servants, were selected as samples using proportional sampling techniques. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS. The results show that Self-Efficacy has a positive and significant effect on both work motivation and employee performance. OCB has a significant positive effect on work motivation but does not directly affect employee performance. Work motivation acts as an intervening variable linking Self-Efficacy and OCB with employee performance. The findings indicate the importance of strengthening employees’ self-belief and voluntary behavior through motivational improvement programs to enhance performance in public institutions.
Beyond Emotional Support: The Vital Mediating Role of Knowledge Management in Driving Productivity at PT. Trio Motor. Rizki, Hafiz; Prima Jaya, Fanlia; Alfiannor, Alfiannor
Hut Publication Business and Management Vol. 5 No. 2 (2025): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This study examines the lack of effectiveness regarding the direct impact of organizational support on productivity at PT. Trio Motor Banjarmasin. The primary problem lies in the gap between perceived support and the implementation of a work system capable of directly triggering performance. The objective of the research is to analyze the influence of Perceived Organizational Support (POS) on employee performance, with Knowledge Management (KM) as a mediating variable. The research method utilizes a quantitative approach with a sample of 100 permanent employees. Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS) via SmartPLS software. The results indicate that POS does not have a significant direct effect on employee performance (p-value 0.390). However, POS significantly affects KM (p-value 0.000), and KM is proven to fully mediate the relationship toward performance (p-value 0.000). In conclusion, organizational support will only result in tangible performance outcomes if channeled through a structured knowledge management strategy. These findings emphasize the importance of integrating a knowledge-sharing culture as a transformation mechanism from support into a competitive advantage.
The Influence of Person Job Fit and Organizational Culture on Employee Performance Through Job Satisfaction Intervening Variables at PT. Indo Dharma Transport Banjarmasin Mursid Wijaya, M. Rio; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 1 No. 1 (2021): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This research was conducted to find out the influence between Person Job Fit, Organizational Culture, on Employee Performance through intervening variables of Job Satisfaction in PT. Indo Dharma Transport Banjarmasin. The population of this research is as many as 24 employees of PT. Indo Dharma Transport Banjarmasin, to determine the sample, this study uses census techniques (saturated samples). The questionnaire was distributed to all 24 respondents. The data was analyzed using SPSS Software Version 25 and Multiple Linear Regression. The results showed person job fit and organizational culture towards employee performance through intervening variables job satisfaction has a significant effect.
Analysis of Service Quality on Outpatient Satisfaction at the Clinic Asy-syifa Darul Hidayah Hulu Sungai Tengah Adiprimadana Sanjaya, Fanlia; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 2 No. 2 (2022): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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The importance of access to health makes people need fast and appropriate services so several clinics are present that help the community in getting their health checked, especially in the Hulu Sungai Tengah district. Improving the quality of health services can be improved, so that the goal of the clinic can be to make patients or consumers satisfied with the services offered or provided. At the Asy-Syifa clinic Darul Hidayah Hulu Sungai Tengah, it is necessary to improve the quality of health services because there are still several complaints from patients and their families due to the long waiting time and lack of communication from officers, starting from the registration section, the examination section, to the drug service section so that they can improve to provide a satisfactory service impact both from the officers, the comfort of the place and the completeness of the supporting equipment. The Effect of Service Quality on Patient Satisfaction at the Asy-Syifa Darul Hidayah Clinic, Hulu Sungai Tengah, has a significant effect on patient satisfaction, therefore by improving the quality of clinical services, will have an impact on the satisfaction felt by patients.
The Effect of Work Life Balance and Work Discipline on Turnover Intention through Job Satisfaction (In Indomaret Employees in Barito Kuala Regency) Nugraha, Rizqi; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 3 No. 1 (2023): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This study is a quantitative study with the aim of knowing the effect of work life balance and work discipline on turnover intention through partial and simultaneous job satisfaction. In addition, this researcher also wants to know which value is the most dominant to influence the level of employee turnover intention. The population of this study were employees at 8 Indomaret stores, Barito Kuala Regency, amounting to 62 people. The sample taken in this study were 40 respondents, who were selected by the cluster random sampling method. Multiple linear regression was used to analyze the data. Data was collected by distributing online questionnaires. The program used to analyze the data is SPSS. This study shows that work life balance and work discipline affect turnover intention through partial and simultaneous job satisfaction.
Analysis of the Effect of Service Quality on Customer Loyalty Through Customer Satisfaction on Cv. Tiga Bersaudara Sejahtera Mawardah Rojie, Siti; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 3 No. 1 (2023): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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The purpose of this study was to determine the effect of Service Quality on Customer Loyalty through Customer Satisfaction at CV. Tiga Bersaudara Sejahtera either partially or simultaneously. This type of research uses a quantitative descriptive method. The population in this study are customers at CV. Tiga Bersaudara Sejahtera. The sample of this research was 24 respondents using a questionnaire. The data analysis technique used is multiple linear regression. The results of this study note that (1) partially Service Quality has a significant effect on Customer Satisfaction as proven by (2) partially Service Quality has a significant effect on Customer Loyalty (3) simultaneously Service Quality and Customer Satisfaction as intervening have a significant effect on Customer Loyalty. The researcher's suggestion for the company is that the company provides better service quality in order to always maintain customer satisfaction so that repeated purchases occur. The company can also continue to develop a food menu with even more variations in order to maintain service quality so as to maintain a sense of customer satisfaction with the catering food products provided.
The Effect of Profitability and Liquidity on Firm Value in Sub Manufacturing Companies Animal Feed Sector 2016-2020 Aulia Sari, Rina; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 3 No. 1 (2023): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This study aims to determine the effect of Profitability and Liquidity on Firm Value. The independent variables (X) studied are Profitability (X1) and Liquidity (X2) with the dependent variable (Y) being Firm Value (Y). The population used in this research is the Animal Feed Sub-Sector Manufacturing companies listed on the Indonesia Stock Exchange as many as 4 companies during 2016-2020. The sample selection used a purposive sampling technique which produced a sample of 20 samples. The data analysis technique used in this study is multiple linear regression analysis. The tests used are the normality test, multicollinearity test, heteroscedasticity test, and autocorrelation test. Hypothesis testing using the coefficient of determination, partial test (t), and simultaneous test (F). Based on the test results, it can be concluded that profitability has a significant effect on firm value, liquidity has no significant effect on firm value, profitability and liquidity simultaneously have a significant effect on firm value in manufacturing companies in the animal feed sub-sector in 2016-2020. Researchers provide advice to companies to continue to improve and improve financial performance to be able to increase the company's ability to generate value for the company so that it is more efficient and effective. Suggestions for investors, namely investors before deciding to invest in a company should pay attention to the level of performance of a company and consider other factors that affect the value of the company. And for other researchers it is suggested to use other variables that affect firm value.
Analysis of Capital Structure's Impact on Financial Performance in Property and Real Estate Companies Listed on the Indonesia Stock Exchange for the Years 2017-2021 As'adi, Muhammad; Prima Jaya, Fanlia; Nurdin, Muhammad
Hut Publication Business and Management Vol. 4 No. 1 (2024): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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This study aims to understand the Analysis of Capital Structure on Financial Performance. The independent variable (X) examined is Capital Structure (X), with the dependent variable (Y) being Financial Performance (Y). Several previous studies on company value have shown varying results. Therefore, further research is needed to retest the theory regarding financial performance. The population used in this study consists of Property and Real Estate Companies Listed on the Indonesia Stock Exchange from 2017 to 2021. Sample selection utilized purposive sampling techniques, resulting in a sample size of 20 samples. The data analysis technique employed in this research is simple linear regression analysis. Hypothesis testing is done using the coefficient of determination and partial (t) tests. Based on the test results, it can be concluded that financial performance does not have a significant impact on financial performance in Property and Real Estate Companies Listed on the Indonesia Stock Exchange from 2017 to 2021. According to the research findings, the researcher suggests that companies continue to enhance and improve financial performance to enhance the company's ability to generate profit and attract investor attention. Advice for investors is to carefully consider a company's performance level and other influencing factors on financial performance before deciding to invest capital. For future researchers, it is recommended to include other variables that influence company value, extend the research period, or incorporate more recent data. Additionally, for the government, a high-interest rate leads to reduced consumer property purchases, causing a decline in demand and property prices. Hence, government intervention is necessary to lower interest rates and boost consumer purchasing power.
The Influence of Service Quality on Customer Satisfaction Through Complaint Handling at the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD) Jihan Firdaus, Muhammad; Prima Jaya, Fanlia
Hut Publication Business and Management Vol. 4 No. 1 (2024): Hut Publication Business and Management
Publisher : PT. Hanken Sukses Jaya

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The aim of this research is to determine the influence of Service Quality on Customer Satisfaction through Complaint Handling at the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD), both partially and simultaneously. This research employs a quantitative descriptive method. The population for this study consists of customers of the Regional Public Company for Domestic Wastewater Management in Banjarmasin City (PERUMDA PALD), totaling 5,924. The research sample is determined using the Slovin formula, resulting in a sample size of 100 respondents who will be surveyed using questionnaires. The data analysis technique employed is linear regression, and the software used for analysis is IBM SPSS Statistics version 25.0 x46. The findings of this research indicate that (1) partially, Service Quality significantly influences Complaint Handling, (2) partially, Service Quality significantly influences Customer Satisfaction, and (3) simultaneously, Service Quality and Complaint Handling, as intervening variables, significantly influence Customer Satisfaction.
Co-Authors Abdul Wahab Adesti, Aulia Adiprimadana Sanjaya, Fanlia Akhmad Aspiannor Alfiannor, Alfiannor As'adi, Muhammad Aulia Sari, Rina Billa, Ghina Salsa Jihan Firdaus, Muhammad Kamila Nurul Marhamah Karlina, Iin Mawardah Rojie, Siti Muhammad Nurdin Mursid Wijaya, M. Rio Novia, Hana Nugraha, Rizqi Nurul Nurul Rahmayanti, Eka Rezti, Rezti Rizki, Hafiz Tusiana Dewi Zainal Firdaus Wardhana