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All Journal Al-Hikmah Instal : Jurnal Komputer Jurnal Manajemen Dakwah Jurnal Nasional Teknologi Komputer Jurnal Media Computer Science Jurnal Pendidikan Transformatif MULTIPLE: Journal of Global and Multidisciplinary Journal of Management Specialists AL-KARIM: Journal of Islamic and Educational Research Jurnal Pengabdian Masyarakat Advances In Social Humanities Research
Zen, Muhammad
UIN Syarif Hidayatullah Jakarta
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences Other

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APLIKASI PELAYANAN PUSKESMAS DI BINJAI SELATAN DENGAN FITUR METODE SERVICE QUALITY BERBASIS WEB Muhaya Aribsyah Raihan; Muhammad Zen; Aminuddin Indra Permana
Jurnal Nasional Teknologi Komputer Vol 5 No 3 (2025): Juli 2025
Publisher : CV. Hawari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61306/jnastek.v5i3.219

Abstract

Puskesmas sebagai fasilitas kesehatan tingkat pertama memiliki peran strategis dalam memberikan layanan kepadamasyarakat. Namun, di Puskesmas Binjai Selatan masih terdapat kendala seperti keterbatasan informasi layanan, antreanpendaftaran yang panjang, serta kurangnya media untuk menyampaikan kritik dan saran. Penelitian ini bertujuan untukmerancang dan mengembangkan aplikasi pelayanan Puskesmas berbasis web dengan penerapan metode Service Quality gunamengukur dan meningkatkan kualitas layanan secara menyeluruh. Aplikasi ini dibangun menggunakan bahasa pemrogramanweb, basis data MySQL, dan dirancang menggunakan pemodelan Unified Modeling Language (UML). Sistem dirancangdengan dua aktor utama, yaitu administrator dan masyarakat, yang memungkinkan pengelolaan data pelayanan, aksesinformasi, pendaftaran daring, serta evaluasi terhadap kualitas layanan. Melalui pendekatan ini, aplikasi diharapkan dapatmeningkatkan efektivitas pelayanan, mempercepat proses administrasi, dan meningkatkan kepuasan masyarakat terhadaplayanan Puskesmas.
Design and Development of a Web-Based Information System for Managing Infrastructure and Facility Complaints at the Audit Board of the Republic of Indonesia, North Sumatra Provincial Representative Office Syafrizal Amanda Tambunan; Muhammad Zen; Hafni Hafni
Jurnal Media Computer Science Vol 5 No 4 (2026): Oktober
Publisher : LPPJPHKI Universitas Dehasen Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37676/jmcs.v5i4.12703

Abstract

Facilities and infrastructure complaint management at the North Sumatra Provincial Representative Office of the Audit Board of the Republic of Indonesia is still handled through verbal communication or WhatsApp, causing limited documentation, status monitoring, and report recapitulation. This condition may lead to delays in follow-up actions, unclear responsibilities, and limited evaluation data for internal services. This study aims to design and develop a web-based facilities and infrastructure complaint information system that supports complaint submission, verification, disposition, follow-up, status monitoring, user management, and report recapitulation. This research applies an applied research approach using the System Development Life Cycle Waterfall model, consisting of requirements analysis, design, implementation, testing, and maintenance. The system is designed based on four roles: user, operator, technician, and administrator. The technologies used include PHP with the Laravel Framework, Bootstrap 5, JavaScript, jQuery, DataTables, and MySQL/MariaDB. The results include a web-based system design and prototype, UML modeling, interface design, peran-based feature mapping, and functional testing scenarios using Black Box Testing. The system is expected to improve report traceability, clarify disposition workflows, accelerate follow-up actions, and support more transparent and accountable internal complaint governance.
Co-Authors Ahmadih Rojali Jawab Aminuddin Indra Permana Barany Fachri Chairul Rizal Dela safitri Fatmawati Fatmawati Fatmawati Gunawan Santoso Hafni Hafni Hafni Ilham Ansori Hasibuan Lestari, Yuyun Dwi Maratua Hasonangan Harahap Marsiyah Muhammad Dzaki Hawari Muhaya Aribsyah Raihan Putri Maria Angelina Randi Tamirano Sembiring, Mutiara br Syafrizal Amanda Tambunan ULUL AZMI Yoga Basyiril Sabirin Zen