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All Journal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) EMAS: Jurnal Ekonomi, Manajemen dan Bisnis Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis
Kusuma, I Gusti Ngurah Agung Gede Eka Teja
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Social Sciences

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PENGARUH KECERDASAN EMOSIONAL, KARAKTERISTIK PEKERJAAN DAN IKLIM ORGANISASI TERHADAP KINERJA KARYAWAN PADA HOTEL INFINITY 8 KABUPATEN BADUNG Agil, Raden Mas Said; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Anggraini, Ni Putu Nita
EMAS Vol. 6 No. 8 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i8.12442

Abstract

Menghadapi era persaingan yang semakin ketat, perusahaanl harus meningkatkan efisiensi operasionalnya guna mencapai tujuan perusahaan. Melalui kecerdasan emosional, karakteristik pekerjaan danl iklim organisasi serta didukung dengan memiliki sumber daya manusia yang berkualitas tentunya dapat meningkatkan kinerja karyawan dalaml suatu perusahaan. Penelitianl ini bertujuan untuk mengetahui pengaruh kecerdasanl emosional, karakteristikl pekerjaan dan iklim organisasi terhadap kinerja karyawan pada Hotell Infinity 8 Kab. Badung. Populasi dalam penelitianl ini adalahl seluruh karyawan tetap Hotel Infinity 8 Kab. Badungl dengan jumlah sampel sebanyak 60 responden. Metode pengumpulan datal dalam penelitian ini dilakukan dengan menggunakanl observasi, wawancara, kusioner dan dokumentasi. Teknikl analisis yang digunakan dalaml penelitian analisisl deskriptif, uji instrumen, uji asumsi klasik, analisisl regresi linierl berganda, analisis korelasi berganda, analisis determinan, ujil F, ujil t. Hasil Penelitian menunjukkanl iklim organisasi berpengaruh positif danl signifikan terhadapl kinerja karyawanl pada Hotel Infinity 8 Kab. Badung. Sedangkan kecerdasan emosional dan karakteristik pekerjaanl tidak berpengaruh terhadap kinerja karyawan pada Hotel Infinity 8 Kabupaten Badung.
PENGARUH PERSEPSI HARGA, BRAND IMAGE DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PERUSAHAAN FENOMENA RENTAL BALI Dewi, Ni Putu Gayatri Wahyunia; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Anggraini, Ni Putu Nita
EMAS Vol. 6 No. 10 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i10.12737

Abstract

Dalam persaingan bisnis yang ketat, pengusaha perlu menerapkan strategi pemasaran berorientasi pelanggan. Kepuasan pelanggan menjadi kunci kesuksesan jangka panjang, karena pelanggan yang puas cenderung setia, merekomendasikan produk, dan melakukan pembelian ulang. Faktor yang memengaruhi kepuasan pelanggan meliputi kepuasan, brand image, dan kualitas pelayanan. Penelitian ini bertujuan menguji pengaruh ketiga faktor tersebut terhadap kepuasan pelanggan Fenomena Rental Bali. Penelitian ini menggunakan metode kuantitatif dengan populasi penelitian yakni pelanggan Fenomena Rental Bali dengan sampel 160 orang. Teknik analisis data meliputi uji validitas, reliabilitas, asumsi klasik, regresi linier berganda, korelasi berganda, koefisien determinasi, serta uji F dan uji t. Hasil penelitian menunjukkan ketiga faktor tersebut berpengaruh positif dan signifikan terhadap kepuasan pelanggan. Peneliti menyarankan Fenomena Rental Bali meningkatkan kualitas pelayanan dengan kecepatan dan ketepatan, mengevaluasi kebijakan harga agar lebih terjangkau, menjaga reputasi, serta menambah jumlah karyawan untuk efisiensi pelayanan.
EXAMINING THE IMPACT OF COMPETENCE, JOB SATISFACTION, AND ORGANIZATIONAL COMMITMENT ON EMPLOYEE PERFORMANCE: A CASE STUDY OF THE MENGWI VILLAGE OFFICE IN BADUNG REGENCY Renata, I Putu Dida; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Permadi, I Komang Oka
EMAS Vol. 6 No. 10 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i10.12746

Abstract

Human resources play a very important role in the existence of an organization. Prospective assets, human resources can be transformed into real potential, both tangible and intangible. This study aims to determine how organizational commitment, job satisfaction, and employee competence influence employee performance at the Mengwi Village Office in Badung Regency. The study was conducted at the Mengwi Village Office in Badung Regency. The entire population of 33 Mengwi Village Office employees in Badung Regency was used as the research sample. Thus, census-based research was conducted using the entire population as the sample. Data was collected through questionnaires, interviews, and observations. Multiple linear regression analysis was conducted using SPSS version 26 software. According to the results of the analysis, employee performance at the Mengwi Village Office in Badung Regency is positively and significantly influenced by employee competence. Employee performance at the Mengwi Village Office increases with increasing competence. Employee performance at the Mengwi Village Office is positively and significantly influenced by job satisfaction. Employee performance at the Mengwi Village Office will increase with increased job satisfaction. Employee performance at the Mengwi Village Office in Badung Regency is also positively and significantly influenced by organizational dedication. Employee performance will increase with increasing organizational commitment.
PENGARUH BUDAYA ORGANISASI, GAYA KEPEMIMPINAN, KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA KARYAWAN RUSTERS UBUD GIANYAR Bindiawati, Ni Wayan Gek Mas Ayu; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Anggraini, Ni Putu Nita
EMAS Vol. 6 No. 11 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i11.13004

Abstract

Penelitian ini bertujuan melakukan analisis terkait pengaruh budaya organisasi, gaya kepemimpinan dan kepuasan kerja terhadap Organizational Citizenship Behavior (OCB) pada karyawan Rusters Ubud Gianyar. Penelitian ini dilaksanakan di Rusters. Penelitian ini menggunakan objek penelitian budaya organisasi, gaya kepemimpinan, kepuasan kerja, dan Organizational Citizenship Behavior (OCB) karyawan Rusters Ubud Gianyar. Populasi dan sampel dalam penelitian ini adalah melibatkan seluruh karyawan Rusters Ubud Gianyar sebanyak 50 orang yang ditentukan dengan teknik sampling jenuh. Data yang terkumpul kemudian dianalisis dengan regresi linear berganda. Hasil pengujian menunjukkan bahwa secara parsial budaya organisasi, gaya kepemimpinan dan kepuasan kerja berpengaruh positif dan signifikan terhadap Organizational Citizenship Behavior (OCB) karyawan Rusters Ubud Gianyar. Dalam penelitian ini variabel kepuasan kerja merupakan variabel yang paling dominan mempengaruhi Organizational Citizenship Behavior (OCB).
PENGARUH ORGANIZATION CITIZENSHIP BEHAVIOR (OCB), MOTIVASI KERJA, DAN KEPUASAN KERJA TERHADAP KINERJA KARYAWAN PADA LEMBAGA PERKREDITAN DESA (LPD) DESA PAKRAMAN UBUD GIANYAR Putra, I Kadek Wahyu Sedana; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Anggraini, Ni Putu Nita
EMAS Vol. 6 No. 12 (2025): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v6i12.13200

Abstract

Kebutuhan perusahaan akan sumber daya manusia di masa datang merupakan salah satu titik sentral dari fungsi perencanaan sumber daya manusia. Maka dari itu kualitas sumber daya manusia menentukan kinerja perusahan yang didukung oleh tenaga kerjanya. Keberhasilan suatu perusahaan dalam mencapai tujuannya tidak terlepas dari peranan karyawan, karena karyawan bukan semata-mata menjadi obyek dalam mencapai tujuan perusahaan tetapi juga sebagai subjek atau pelaku. Penelitian ini bertujuan untuk mengetahui pengaruh Organization Citizenship Behavior (OCB), Motivasi Kerja, dan Kepuasan Kerja terhadap kinerja karyawan pada Lembaga Perkreditan Rakyat (LPD) Desa Pakraman Ubud Gianyar. Metode pengumpulan data yang digunakan adalah observasi, wawancara, dan kuesioner. Dalam penelitian ini, teknik analisis data dibagi menjadi dua yaitu melalui analisis deskriptif dan analisis infrensial. Hasil penelitian menunjukkan bahwa Organization Citizenship Behavior (OCB), Motivasi Kerja, dan Kepuasan Kerja memiliki pengaruh positif dan signifikan terhadap kinerja karyawan. Dari hasil tersebut, seluruh hipotesis dinyatakan terbukti.
The Effect of Service Quality, Trust, And Delivery Timelines on Customer Satisfaction at J&T Cargo Kapten Regug Widyantara, Made Yoga Artika; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Usadi, Made Pradnyan Permana
EMAS Vol. 7 No. 2 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i2.13668

Abstract

The rapid developments of internet technology in Indonesia has significantsly increased e-commerce activities, leading to a growing demand for efficients and reliable logistics and delivery services. J&T Cargo Kapten Regug is one of the expeditions services providers that continues to strive to maintain customers satisfactions amid increasingly intense competitions. However, based on observationss and interviews, several issues were identsified, including unprofessionsal employee performance, customers concerns regarding shipments security, and delivery processes that do not meet estimated timelines. These conditionss motivated this study, which aims to examine the effects of services quality, trust, and delivery timelines on customers satisfactions at J&T Cargo Kapten Regug. This research was conducted at J&T Cargo Kapten Regug. The populations comprised all customers who had used J&T Cargo Kapten Regug’s delivery services, with an unknown total number. A purposive sampling method with a non-probability sampling technique was employed, involving 160 respondents who had previously used the company’s services. Data were collected through observationss, interviews, and the distributions of Likert-scale questionsnaires. The data were analyzed use multiple linear regressionss analysis with the assistance of SPSS versionss 25. The result indicate that services quality, trust, and delivery timelines each have a positive and significants effects on customers satisfactions at J&T Cargo Kapten Regug. These findings suggest that improvements in services quality, increased customers trust, and more timely delivery services contribute significantsly to higher levels of customers satisfactions.
Leadership Styles and Work–Life Balance as Predictors of Employee Engagement: A Case Study of a QSR Outlet in Denpasar Wiratningsih, Ni Putu Ardriyani Tiara; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Permadi, I Komang Oka
Jurnal Ecodemica: Jurnal Ekonomi, Manajemen, dan Bisnis Vol. 10 No. 1 (2026): April 2026
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/ecodemica.v10i1.12153

Abstract

In service industries in particular, engagement among workers is critical to the success and longevity of any firm. On the other hand, a lack of staff involvement is still a problem for many businesses, which can have an impact on output and customer satisfaction. We hope to learn more about how work-life balance, innovative leadership, and transactions leadership influence engagement in this Denpasar QSR Outlet. Primary data for the study came from questionnaires given to all 113 employees using a saturation sample technique; the methodology was quantitative. Using SPSS-assisted multiple linear regression analysis, we looked at the data. The results demonstrate that transformational leadership positively affects employee engagement, as leaders who offer inspiration, motivation, and individualized attention can strengthen employees' emotional connection to their work. Transactional leadership also shows a positive effect, indicating that clear goals, rewards, and feedback can strengthen employees’ involvement in organizational activities. Moreover, work-life balance significantly enhances employee engagement, indicating that those who successfully manage their professional and personal lives exhibit greater enthusiasm and commitment in the workplace. This study's originality resides in the concurrent analysis of leadership styles and work-life balance within the fast-food restaurant sector, offering contemporary empirical evidence to aid managerial decision-making in enhancing employee engagement.
The Effect of Product Quality, Digital Marketing, and Brand Image on Purchase Decisions at Cubic Art Bali Saraswati, Anak Agung Putri; Kusuma, I Gusti Ngurah Agung Gede Eka Teja; Anggraini, Ni Putu Nita
EMAS Vol. 7 No. 4 (2026): EMAS
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Mahasaraswati Denpasar.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36733/emas.v7i4.13997

Abstract

This study aims to analyze the influence of product quality, digital marketing, and brand image on purchasing decisions at Cubic Art Bali. The phenomenon of increasing competition in the arts and crafts industry requires companies to strengthen product quality, digital marketing strategies, and brand image in order to enhance consumer purchasing decisions. The research design employed is quantitative research using an associative approach. The population in this study consists of Cubic Art Bali consumers, while the sample consists of 144 respondents obtained through a non-probability sampling technique, namely incidental sampling. Data collection was conducted by distributing questionnaires. The data analysis techniques used include Validity and Reliability Tests, Classical Assumption Tests, Multiple Linear Regression Analysis, as well as t-tests and F-tests. The results of the study indicate that: (1) product quality has a positive and significant influence on purchase decisions; (2) digital marketing has a positive and significant influence on purchase decisions; and (3) brand image has a positive and significant influence on purchase decisions. These findings suggest that the higher the product quality, the more effective the digital marketing strategy, and the more positive the brand image, the higher the purchase decisions of consumers at Cubic Art Bali.
Co-Authors Adnyana, I Putu Gede Putra Agil, Raden Mas Said Anak Agung Putu Agung Bindiawati, Ni Wayan Gek Mas Ayu Desi Fitriani Dewi, Ni Putu Gayatri Wahyunia Dharma, I Gede Prayoga Sukma Dwiyanti, Ni Made Eliska I Komang Oka Permadi Kuraidoh, Nila Arafah Nengah Landra Ni Putu Nita Anggraini Pradnyaswari, Anak Agung Shinta Puteri Prayoga, Kadek Satya Putra, I Kadek Wahyu Sedana Putri, Dewa Ayu Dwi Padmi Putri, Ni Putu Devi Reina Renata, I Putu Dida Saraswati, Anak Agung Putri Suswandayana, I Kadek Adi Usadi, Made Pradnyan Permana Widyantara, Made Yoga Artika Wiratningsih, Ni Putu Ardriyani Tiara