Garuda - Garba Rujukan Digital

Quality of Omnichannel Integration and Perceived Value as Drivers of Customer Satisfaction and Loyalty Study at BNI Bank Nabila, Nuzul Inas; Sari, Aida; Marvinita, Risda; Vedy, Hanifa Syahirah
Jurnal MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi Vol 7 No 2: Desember 2023
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v7i2.257

This study investigates the relationship that exists between omnichannel integration quality, customer value and customer responsiveness, namely satisfaction and loyalty. This research was conducted at Bank BNI. More specifically, this research aims to evaluate whether the positive value created by the omnichannel system as perceived by customers and a higher level of integration quality (integrity quality) can be one of the important drivers of bank customer satisfaction and loyalty. The method used for this study is a quantitative method, which involves parameter estimation, hypothesis testing, establishing confidence intervals, and the relationship between two or more characteristics (variables) for parameters with a known distribution (normal distribution). Next, it was analyzed using validity and reliability and PLS hypothesis testing. The unit of analysis in this research was 148 BNI bank customers. The results of this study include the following: There is a significant relationship between the quality of omnichannel integration and perceived value at Bank BNI, there is a significant relationship between the quality of omnichannel integrity and customer satisfaction at BNI Bank, there is a significant relationship between omnichannel perceived value (perceived value) on customer satisfaction at bank BNI, there is no significant effect between the quality of omnichannel integration on customer loyalty at Bank BNI, there is a significant effect between the omnichannel perceived value on customer loyalty at Bank BNI, there is an influence significant relationship between satisfaction and customer loyalty at Bank BNI.

Optimalisasi Pemasaran Media Sosial Tiktok Dan Pelatihan Tiktok Shop Di Desa Bernung Pesawaran Sari, Aida; Ramelan, Mudji Rachmat; Nabila, Nuzul Inas; Marvinita, Risda
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol 7, No 1 (2024): Januari 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v7i1.2734

Emping is a sort of dish prepared from melinjo fruit, which is highly common in Indonesia due to its distinct flavor and ease of production. In Bernung Village, Pesawaran Regency, it is also a home industry. The potential for the emping snack business in Bernung Village is quite large, but this is not matched by the community's knowledge and skills in mastering technology and using the right information technology, particularly digital marketing, which truly helps home industries expand their marketing reach and increase their sales results. The strategy employs a participative approach through training partners. In order to optimize marketing, the stages of this program are based on field conditions in the emping melinjo house business in Bernung village, specifically in Taman Rejo hamlet. Material supply, mentoring, and development are among the steps. The educational results from the post-test results obtained that 70% of participants were able to answer questions correctly, were able to demonstrate operational applications using social media, and participants were already practicing the use of digital content on social media were said to be successful, as seen in the enthusiasm and motivation of the participating business actors to continue marketing online. Keywords: emping melinjo; home industry; social media; tiktok content

Inisiasi Program Kidspreneur Pada LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung Marvinita, Risda; Fathia, Syaharani N; Nabila, Nuzul Inas; Banuwa, Laili F; Sari, Aida
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol 7, No 4 (2024): Oktober 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v7i4.3425

The Kidspreneur program was created with the aim of building the mental and mental independence of children from an early age, enhancing entrepreneurial motivation, improving their knowledge and skills of entrepreneurship, as well as teaching them how to promote business products, develop their knowledge and entrepreneur skills, and develop their company's product marketing skills. The service of this community was carried out at the LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung on July 10–14, 2023. The method used is participatory, involving partners in various stages of activities such as training, the practice of entrepreneurial ideas, and support. The results of these activities are motivating and encouraging participants to become entrepreneurs at a young age, enhancing entrepreneurial skills and ideas, and getting information about digital marketing. Benefits of this activity in addition to the success of the government program in the realization of the program Kota Bandar Lampung Ramah Anak. It is also expected to be an additional source of income or even a primary source of search to reduce the dependence of orphanage members on donations in order to realize the financial independence of the orphans. Keywords: kidspreneur; training; orphanage Abstrak: Program Kidspreneur dibuat dengan tujuan untuk membangun mental dan jiwa kemandirian anak sejak usia dini, meningkatkan motivasi kewirausahaan, meningkatkan pengetahuan dan keterampilan kewirausahaan, serta mengajari mereka cara mempromosikan produk bisnis, pengetahuan dan kemampuan kewirausahaan, dan mengembangkan keterampilan pemasaran produk perusahaan mereka. Kegiatan pengabdian masyarakat ini dilaksanakan di LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung pada tanggal 10-14 Juli 2024. Metode yang digunakan adalah bersifat partisipatif, dengan melibatkan mitra dalam berbagai tahapan kegiatan seperti pelatihan, praktik ide kewirausahaan, serta pendampingan. Hasil dari kegiatan ini adalah memotivasi dan mendorong peserta untuk menjadi wirausahawan di usia muda, meningkatkan keterampilan dan ide kewirausahaan, serta mendapatkan informasi mengenai pemasaran digital. Manfaat dari kegiatan ini bentuk kontribusi pada program pemerintah dalam mewujudkan program Kota Bandar Lampung Ramah Anak. Diharapkan juga dapat menjadi sumber penghasilan tambahan atau bahkan sumber pencarian utama untuk mengurangi ketergantungan anggota panti asuhan terhadap donatur demi mewujudkan kemandirian finansial anggota panti asuhan.Kata kunci: kidspreneur; pelatihan; panti asuhan

Pengaruh Atribut Kualitas Situs Belanja Sosial dalam Meningkatkan Partisipasi Konsumen, E-WOM Positif, dan Co-Shopping pada Sambal Mewah Bernoeng di Lampung Nabila, Nuzul Inas; Sari, Aida; Marvinita, Risda; Syahirah Vedy, Hanifah
Jurnal MADANI: Ilmu Pengetahuan, Teknologi, dan Humaniora Vol 7 No 2: September 2024
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/madani.v7i2.373

Social shopping websites are innovative online businesses accelerated by online social networks that allow retailers to reach consumers in new ways. Recent social e-commerce technologies focus on supporting exclusively the social aspect of the online shopping experience. More specifically, the objectives of this study are to identify website quality attributes that enhance consumer participation, positive eWOM, and co-shopping on social shopping websites, and to examine the mediating effect of participation on the relationships between website attributes and positive eWOM and co-shopping. Implications for designing social shopping websites that enhance consumer participation and behavioral outcomes are discussed. The method used for this study is a quantitative method, then analyzed by Smart PLS. The unit of analysis in this study is the consumer of Sambal Mewah Bernoeng. This study is expected to be able to reveal various factors that influence consumer participation, positive eWOM, and co-shopping on social shopping websites. The results of this study prove that there is a significant influence of entertainment and community encouragement on participation, there is no significant influence of visual aesthetics, navigation, user friendliness and privacy on participation and participation has a significant influence on increasing e-wom and co-shopping and the variables of visual aesthetics, navigation, user friendliness, privacy, entertainment, and community encouragement, participation in e-wom is 43%. The influence of the variables of visual aesthetics, navigation, user friendliness, privacy, entertainment, and community encouragement, participation in co shopping is 40.3%. If it passes the participation variable, it is greater, namely 58.1%. Abstrak Situs web belanja sosial merupakan bisnis online yang inovatif dipercepat oleh jejaring sosial online sehingga peritel dapat menjangkau konsumen dengan cara baru. Teknologi e-commerce sosial terbaru berfokus pada dukungan secara eksklusif terhadap aspek sosial dari pengalaman berbelanja online. Lebih khusus lagi, tujuan dari penelitian ini adalah untuk mengidentifikasi kualitas situs web atribut yang meningkatkan partisipasi konsumen, eWOM positif, dan co-shopping di situs web belanja sosial, dan untuk menguji efek mediasi dari partisipasi pada hubungan antara atribut situs web dan eWOM positif dan belanja bersama. Implikasi untuk merancang situs web belanja sosial yang meningkatkan partisipasi konsumen dan hasil perilaku akan dibahas. Metode yang digunakan untuk penelitian ini adalah metode kuantitatif, selanjutnya dianalisis Smart PLS. Unit analisis pada penelitian ini adalah konsumen Sambal Mewah Bernoeng. Penelitian ini diharapkan dapat mengemukakan berbagai faktor yang mempengaruhi partisipasi konsumen, eWOM positif, dan co-shopping di situs web belanja sosial. Hasil penelitian ini membuktikan adanya pengaruh yang signifikan hiburan dan dorongan komunitas terhadap partisipasi, tidak ada pengaruh yang signifikan estetika visual, navigasi, keramahan pengguna dan privasi terhadap partisipasi serta partisipasi memiliki pengaruh yang signifikan terhadap peningkatan e-wom dan co-shopping dan variabel estetika visual, navigasi, keramahan pengguna, privasi, hiburan, dan dorongan komunitas, partisipasi terhadap e-wom adalah 43%. Pengaruh variabel estetika visual, navigasi, keramahan pengguna, privasi, hiburan, dan dorongan komunitas, partisipasi terhadap co shopping sebesar 40,3%. Apabila melewati variabel partisipasi lebih besar yaitu 58,1%. Kata Kunci: Partisipasi Konsumen, E-WOM Positif, Co-Shopping

The Effect of Consumer's Feeled Values on Continuous Purchase Intention and Trust in Streamers as Mediation in E-Commerce Live-Streaming Sari, Aida; Nabila, Nuzul Inas; Marvinita, Risda; Azzahra, Nyimas Latifah
Jurnal MANDIRI: Ilmu Pengetahuan, Seni, dan Teknologi Vol 8 No 2: Desember 2024
Publisher : Lembaga Kajian Demokrasi dan Pemberdayaan Masyarakat (LKD-PM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33753/mandiri.v8i2.270

This study examines the influence of consumer perceived value on repeat purchase intention in live-streaming e-commerce, considering the mediating role of consumer trust. Based on the stimulus-organism-response (SOR) model, this study examines how stimuli in the form of utilitarian values, such as product quality, hedonic value, social value, and symbolic value offered by streamers in live streaming can trigger a psychological response in the form of consumer trust. This trust is hypothesized to mediate the relationship between these values and repeat purchase intentions. Using a quantitative approach with a sample of 205 respondents active in live streaming e-commerce, the results show that the four values perceived by consumers significantly affect trust in the streamer. Furthermore, this trust is shown to mediate the relationship between these values and repeat purchase intentions. These findings underscore the importance for streamers to focus not only on the functional aspects of the product (utilitarian value) but also on the emotional (hedonic value), social (social value), and symbolic (symbolic value) aspects in building strong relationships with consumers. Thus, streamers can design more effective marketing strategies to encourage consumers to make repeat purchases and increase loyalty to the platform.

Optimalisasi Saluran Distribusi Melalui Pendekatan Strategis dalam Pemenuhan Kebutuhan Konsumen Marvinita, Risda; Febrian, Angga; Firdaus, Luthfi
MANDAR: Management Development and Applied Research Journal Vol 7 No 1 (2024): Vol 07, No 01 (2024): December (2024)
Publisher : Universitas Sulawesi Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31605/mandar.v7i1.4387

Penelitian ini bertujuan untuk mengoptimalkan saluran distribusi melalui pendekatan strategis dalam memenuhi kebutuhan konsumen. Metode penelitian yang digunakan adalah pendekatan studi kasus di PT Nestle dengan analisis deskriptif. Hasil penelitian menunjukkan pendekatan strategis membantu Nestlé dalam mengidentifikasi faktor-faktor yang berkontribusi terhadap keberhasilan saluran distribusi mereka. Melalui analisis pasar, segmentasi pasar, jaringan distribusi yang efisien, manajemen rantai pasokan yang efektif, serta pemanfaatan teknologi dan sistem informasi, Nestle dapat meningkatkan efisiensi dan ketepatan waktu dalam mendistribusikan produk mereka. Penelitian ini memperkenalkan sebuah model kolaboratif yang inovatif dalam mengelola rantai pasok, di mana Nestle bekerja sama dengan mitra distribusi pada berbagai tingkatan untuk menciptakan jaringan yang lebih responsif dan efisien. Selain itu, penelitian ini juga mengusulkan pendekatan berbasis data untuk mengevaluasi rute pengiriman secara dinamis, sehingga dapat menyesuaikan diri dengan perubahan kondisi pasar. Hasil penelitian ini diharapkan dapat memberikan rekomendasi strategis bagi Nestle untuk meningkatkan efisiensi operasional, memperkuat hubungan dengan mitra bisnis, dan pada akhirnya meningkatkan kepuasan pelanggan. Lebih jauh lagi, temuan-temuan dalam penelitian ini dapat memberikan kontribusi yang signifikan bagi pengembangan teori dan praktik manajemen rantai pasok dalam konteks industri yang dinamis dan kompleks

The Effect of Leadership Style on Improving Employee Performance Na'im, Arif Ainun; Febrian, Angga; Firdaus, Luthfi; Marvinita, Risda; Mardiana, Nova
International Research Journal of Business Studies Vol. 16 No. 3 (2023): December 2023 - March 2024
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/irjbs.16.3.229-240

Leadership style significantly impacts the organization's long-term viability. On the other hand, leadership style can also affect an organization's reputation. This study intends to investigate the relationship between corporate reputation and leadership style, which has consequences for raising worker productivity. An online poll targeting employees in different work units and businesses in Indonesia was used to obtain the data. The study's findings can advance understanding, particularly in terms of the way that corporate reputation mediates the relationship between leadership style and employee performance. This research also has practical implications for management in an organization to be more aware of the role of organizational reputation that can influence employee performance. In addition, the quality of leaders is also one of the main drivers of organizational reputation, so a good reputation will create a climate of fair work competition for employees to improve their performance.

Optimalisasi Pemasaran Media Sosial Tiktok Dan Pelatihan Tiktok Shop Di Desa Bernung Pesawaran Sari, Aida; Ramelan, Mudji Rachmat; Nabila, Nuzul Inas; Marvinita, Risda
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 7 No. 1 (2024): Januari 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v7i1.2734

Emping is a sort of dish prepared from melinjo fruit, which is highly common in Indonesia due to its distinct flavor and ease of production. In Bernung Village, Pesawaran Regency, it is also a home industry. The potential for the emping snack business in Bernung Village is quite large, but this is not matched by the community's knowledge and skills in mastering technology and using the right information technology, particularly digital marketing, which truly helps home industries expand their marketing reach and increase their sales results. The strategy employs a participative approach through training partners. In order to optimize marketing, the stages of this program are based on field conditions in the emping melinjo house business in Bernung village, specifically in Taman Rejo hamlet. Material supply, mentoring, and development are among the steps. The educational results from the post-test results obtained that 70% of participants were able to answer questions correctly, were able to demonstrate operational applications using social media, and participants were already practicing the use of digital content on social media were said to be successful, as seen in the enthusiasm and motivation of the participating business actors to continue marketing online. Keywords: emping melinjo; home industry; social media; tiktok content

Inisiasi Program Kidspreneur Pada LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung Marvinita, Risda; Fathia, Syaharani N; Nabila, Nuzul Inas; Banuwa, Laili F; Sari, Aida
Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal Vol. 7 No. 4 (2024): Oktober 2024
Publisher : STMIK Royal

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurdimas.v7i4.3425

The Kidspreneur program was created with the aim of building the mental and mental independence of children from an early age, enhancing entrepreneurial motivation, improving their knowledge and skills of entrepreneurship, as well as teaching them how to promote business products, develop their knowledge and entrepreneur skills, and develop their company's product marketing skills. The service of this community was carried out at the LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung on July 10â€“14, 2023. The method used is participatory, involving partners in various stages of activities such as training, the practice of entrepreneurial ideas, and support. The results of these activities are motivating and encouraging participants to become entrepreneurs at a young age, enhancing entrepreneurial skills and ideas, and getting information about digital marketing. Benefits of this activity in addition to the success of the government program in the realization of the program Kota Bandar Lampung Ramah Anak. It is also expected to be an additional source of income or even a primary source of search to reduce the dependence of orphanage members on donations in order to realize the financial independence of the orphans. Keywords: kidspreneur; training; orphanage Abstrak: Program Kidspreneur dibuat dengan tujuan untuk membangun mental dan jiwa kemandirian anak sejak usia dini, meningkatkan motivasi kewirausahaan, meningkatkan pengetahuan dan keterampilan kewirausahaan, serta mengajari mereka cara mempromosikan produk bisnis, pengetahuan dan kemampuan kewirausahaan, dan mengembangkan keterampilan pemasaran produk perusahaan mereka. Kegiatan pengabdian masyarakat ini dilaksanakan di LKSA Panti Asuhan Hasbi Rabbi Bandar Lampung pada tanggal 10-14 Juli 2024. Metode yang digunakan adalah bersifat partisipatif, dengan melibatkan mitra dalam berbagai tahapan kegiatan seperti pelatihan, praktik ide kewirausahaan, serta pendampingan. Hasil dari kegiatan ini adalah memotivasi dan mendorong peserta untuk menjadi wirausahawan di usia muda, meningkatkan keterampilan dan ide kewirausahaan, serta mendapatkan informasi mengenai pemasaran digital. Manfaat dari kegiatan ini bentuk kontribusi pada program pemerintah dalam mewujudkan program Kota Bandar Lampung Ramah Anak. Diharapkan juga dapat menjadi sumber penghasilan tambahan atau bahkan sumber pencarian utama untuk mengurangi ketergantungan anggota panti asuhan terhadap donatur demi mewujudkan kemandirian finansial anggota panti asuhan.Kata kunci: kidspreneur; pelatihan; panti asuhan

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