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All Journal Majalah Keadilan Journal of Anesthesiology and Clinical Research Jurnal Bilqolam Pendidikan Islam Action Research Journal Indonesia (ARJI) Singkite Journal
Agustina, Mona
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Biochemistry, Genetics & Molecular Biology Economics, Econometrics & Finance Education Health Professions Immunology & microbiology Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Other

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Journal : Singkite Journal

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Pengaruh Kepercayaan dan Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan dan Implikasinya terhadap Loyalitas Pasien Rawat Jalan di RSUD Tgk. Di Tiro Sigli Agustina, Mona; Ibrahim, Ibrahim; Abqa, Rizkan
Singkite Journal Vol 3 No 3 (2024): Singkite Journal, December 2024
Publisher : Aceh Cooperative Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63855/skt.v3i3.57

Abstract

The relationship between trust and quality of patient service has an impact on patient satisfaction, and this has implications for their loyalty in using and recommending the Hospital. This will be proven by this study. Using a sample of 325 outpatients, an inferential test was conducted quantitatively with path analysis. The results found that; 1) there is a direct and indirect influence of patient trust on satisfaction, through the service quality variable, of 25.13%. 2) there is a direct and indirect influence of service quality on patient satisfaction, through the patient trust variable, of 23.59%. 3) Simultaneously, patient trust and service quality affect patient satisfaction. 4) there is a direct and indirect influence of patient trust on patient loyalty, through the service quality variable, of 37.78%. 5) there is a direct and indirect influence of service quality on patient loyalty, through the patient trust variable of 25.4%. 6) The total influence of patient trust and service quality on patient loyalty, through the patient satisfaction variable, is 17.61%.
Co-Authors Abqa, Rizkan Ahmad Fatoni Christopher Ryalino Ibrahim Ibrahim Nur, Robiyah Nuristiningsih, Dwikari NURUL AZIZAH Pratiwi, Anggraini Qinanthi, Nachua Sari, Lepi Maya Sauwitri, Nadia Eka