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All Journal Indomera : Jurnal Magister Manajemen Jurnal Ekonomi dan Pembangunan Aceh Journal of Community Engagement (AJCE) Singkite Journal
Abqa, Rizkan
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ANALISIS KEPUASAN PASIEN BERDASARKAN ASPEK PELAYANAN DAN KOMUNIKASI INTERPERSONAL (Studi Pada Pasien RSUD Datu Beru Takengon Kab. Aceh Tengah) Abqa, Rizkan; Konadi, Win; Musrizal, Musrizal
IndOmera Vol 4 No 8 (2023): indOmera, September 2023
Publisher : LPPM-UNIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55178/idm.v4i8.354

Abstract

The research aims to analyze patient satisfaction at the Datu Beru Takengon Regional General Hospital (RSUD) to obtain empirical input regarding the influence of service quality factors and interpersonal communication carried out by medical and non-medical employees in caring for patients and patient families. The research was based on a survey of 50 samples of patients who had previously used hospital services, with an associative type and using a path analysis model. The results of the research show that (a) there is a causal relationship (associative) between service quality and interpersonal communication between medical and non-medical personnel at Datu Beru Takengon Regional Hospital with a strong category (0.845), (b) Service quality factors have a causal relationship (associative) has an impact on cause and effect (associative) relationships. positive towards patient satisfaction, with a direct and indirect contribution of 68.11%. And the interpersonal communication aspect of RSUD officers was 30.58%. (C). Simultaneously, the quality of service and interpersonal communication at RSUD Datu Beru Takengon contributed to patient satisfaction, namely 77.10%.
KEPUASAN MASYARAKAT ATAS KINERJA PELAYANAN PUBLIK (Studi pada Kantor Camat Peusangan Selatan Kabupaten Bireuen) Rusli, Rusli; Kamaruddin, Kamaruddin; Abqa, Rizkan
Ekonomika : Jurnal Ekonomi dan Pembangunan Vol 16 No 2 (2024): Ekonomika, September 2024
Publisher : Fakultas Ekonomi Universitas Almuslim Bireuen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/eko.v16i2.2892

Abstract

Public services are a series of activities in order to fulfill service needs in accordance with statutory regulations for every citizen, which are usually carried out by the government, including services at sub-district offices. In order for public satisfaction in services to be achieved, the performance factors of public service actors and trust need to be maintained and improved. This study relates to service satisfaction felt by the community in Peusangan sub-district, Bireuen Regency. Using the associative descriptive method relying on a sample of 96 respondents, representing the community in 25 villages, who carried out population administration at the sub-district office, the results were found; (1) public satisfaction is influenced by the performance of service employees, amounting to 36.28%, while the public service factor is 49.57% and public trust is 58.91%. (2) There is a significant causal relationship between performance, public service and public trust at a moderate level. And (3) If the contribution of the three factors, namely performance, service and public trust, to community satisfaction is very significant, it reaches 77.4%.
Pengaruh Motivasi, Budaya Kerja dan Fasilitas Kerja terhadap Kinerja Pegawai Dinas Pendidikan dan Kebudayaan Kabupaten Bireuen Idris, Abdullah; Azhari, Azhari; Abqa, Rizkan
Singkite Journal Vol 2 No 2 (2023): Singkite Journal, August 2023
Publisher : Aceh Cooperative Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63855/skt.v2i2.21

Abstract

Research analyzes the supporting factors from the internal and external aspects of employee performance, namely based on motivation, work culture and work facilities. This study uses an associative method with a type of quantitative approach, with the path analysis method. The instrument uses a questionnaire that has been tested for validity and reliability. The results of the study, simultaneously the variables of work motivation, work culture at the Office of Education and Culture of Bireuen Regency and work facilities have proven to make a positive contribution to employee performance, which is equal to 56.1%. And partially all exogenous variables have a statistical effect on performance, namely: (a). The direct and indirect influence of work motivation on employee performance is 38.56%, (b). The direct and indirect influence of work culture on employee performance is 45.19%, (c). The direct and indirect influence of work facilities on employee performance is 42.13%.
Pengaruh Modal Intelektual dan Pengungkapan Tanggung Jawab Sosial Perusahaan Terhadap Kinerja Pasar dengan Kualitas Tata Kelola Perusahaan (Studi Empiris pada Perusahaan Jasa Perbankan) Nazira, Cut; Murni, Murni; Abqa, Rizkan
Singkite Journal Vol 3 No 2 (2024): Singkite Journal, August 2024
Publisher : Aceh Cooperative Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63855/skt.v3i2.44

Abstract

This research analyzes the influence of intellectual capital and disclosure of corporate social responsibility on market performance and the quality of corporate governance. Case data for 2015-2021 in the IICG (Institute for Corporate Governance) assessment. This is quantitative research, with a sample of 28 data from 4 companies, using a purposive sampling method. The analysis technique uses multiple linear regression with Moderated Regression Analysis (MRA). The results of the research show that: Intellectual Capital has no effect on market performance. Disclosure of corporate social responsibility has no effect on market performance. The quality of corporate governance as a moderating variable weakens the relationship between intellectual capital and market performance. The quality of corporate governance as a moderating variable weakens the relationship between corporate social responsibility and market performance
Pengaruh Kepercayaan dan Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan dan Implikasinya terhadap Loyalitas Pasien Rawat Jalan di RSUD Tgk. Di Tiro Sigli Agustina, Mona; Ibrahim, Ibrahim; Abqa, Rizkan
Singkite Journal Vol 3 No 3 (2024): Singkite Journal, December 2024
Publisher : Aceh Cooperative Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63855/skt.v3i3.57

Abstract

The relationship between trust and quality of patient service has an impact on patient satisfaction, and this has implications for their loyalty in using and recommending the Hospital. This will be proven by this study. Using a sample of 325 outpatients, an inferential test was conducted quantitatively with path analysis. The results found that; 1) there is a direct and indirect influence of patient trust on satisfaction, through the service quality variable, of 25.13%. 2) there is a direct and indirect influence of service quality on patient satisfaction, through the patient trust variable, of 23.59%. 3) Simultaneously, patient trust and service quality affect patient satisfaction. 4) there is a direct and indirect influence of patient trust on patient loyalty, through the service quality variable, of 37.78%. 5) there is a direct and indirect influence of service quality on patient loyalty, through the patient trust variable of 25.4%. 6) The total influence of patient trust and service quality on patient loyalty, through the patient satisfaction variable, is 17.61%.
The Influence of Recruitment, Work Quality, and Rewards on Improving Employee Performance at PT. Cipta Karya Aceh Bireuen Zulfahmi, Zulfahmi; Malik, Imam; Abqa, Rizkan
Singkite Journal Vol 4 No 1 (2025): Singkite Journal, April 2025
Publisher : Aceh Cooperative Care

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63855/skt.v4i1.66

Abstract

This study analyzes the influence of recruitment factors, work quality and rewards on improving employee performance. The study was conducted on 75 employees of PT. Cipta Karya Aceh in Bireuen, a construction company engaged in infrastructure development and large-scale commercial projects. An associative quantitative approach was used with an analysis tool in the form of a path model. The results of the study indicate that 1) There is a causal relationship between recruitment variables, work quality and rewards with a moderate category. 2) There is a direct and indirect influence of each suspected factor, namely recruitment has an influence of 32.74% on employee performance. While work quality is 40.22% and the reward factor is very significant at 48.89%. 3) Simultaneously, the contribution of recruitment factors, work quality and rewards is 69.1% to employee performance.
Statistical Data Processing Training to Support Final Assignments with E-Views 10 for FEB UNIKI Bireuen Students Kamaruddin, Kamaruddin; Azhari, Azhari; Yanna, Sri; Ibrahim, Ibrahim; Afriana, Afriana; Abqa, Rizkan
Aceh Journal of Community Engagement (AJCE) Vol 4 No 1 (2025): AJCE, April 2025
Publisher : LPPM Umuslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51179/ajce.v4i1.3284

Abstract

The difficulty that makes students take a long time to complete their final assignment in the form of a thesis is when processing data. Moreover, the majority conduct quantitative research that requires statistical data processing with the help of certain software. So it is not uncommon for them to use consultants or paid assistance for this. So the training carried out by lecturers in community service by introducing E-Views 10 software, aims to help students - to be able to process data and data analysis techniques independently with the E-Views 10 program and be able to make decisions in analyzing research results and discussions. This training was attended by 15 participants, with strategies or stages, starting with providing materials, discussions and direct practice. During the practice, mentoring was carried out by 5 (five) speakers as mentors.
Co-Authors Afriana, Afriana Agustina, Mona Azhari Azhari Ibrahim Ibrahim Idris, Abdullah Kamaruddin Kamaruddin Murni Murni Musrizal, Musrizal Nazira, Cut R. Rusli Sri Yanna Win Konadi Zulfahmi Zulfahmi