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All Journal Jurnal Kesehatan Masyarakat Jurnal Manajemen Kesehatan Indonesia Media Ilmu Kesehatan J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan
Kusdiyana, Ari
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Decision Sciences, Operations Research & Management Health Professions Medicine & Pharmacology Nursing Public Health

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Gambaran Pelaksanaan Performance Appraisal (PA) Di PT Pelindo Husada Citra Munaa, Nihayatul; Khofifah, Rahayu Ainun; Kusdiyana, Ari
Jurnal Kesehatan Masyarakat Vol 12, No 1 (2024): JANUARI
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v12i1.39154

Abstract

Every job given to employees will be seen through employee performance. Basically employee performance is a result of work produced by an employee interpreted to achieve the expected goals. Of course, every company wants employees who have performance according to the standards set by the previous company or even exceed them. For this reason, an important activity of human resource management is needed, one of which is performance appraisal. Performance appraisal is needed to determine the results or level of success of employees. This study aims to describe the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. This study uses a descriptive method by conducting interviews with key informants to see an overview of the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. The results of this study show an overview of the implementation of Performance Appraisal at PT Pelindo Husada Citra when viewed from the management function, namely planning, organizing, actuating and controlling. PT Pelindo Husada Citra carried out Performance Appraisal (PA) activities well. If viewed from the management function, all criteria from the management function can describe the implementation of Performance Appraisal (PA) at PT Pelindo Husada Citra. This research is expected to be able to provide insight as material for management considerations for decision making in the process of implementing Performance Appraisal (PA).
ANALISIS KOMPLAIN DI UNIT CUSTOMER SERVICE OFFICER RUMAH SAKIT MUHAMMADIYAH LAMONGAN Nanda, Diana Mei; Munaa, Nihayatul; Kusdiyana, Ari; Kusumaningrum, Candra Dewi
Jurnal Kesehatan Masyarakat Vol 11, No 6 (2023): NOVEMBER
Publisher : Fakultas Kesehatan Masyarakat Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jkm.v11i6.38970

Abstract

Introduction: The key to the success of a hospital engaged in the service sector is proven by how the company serves their customers. Every customer must have high expectations for the quality of service. Complaint handling becomes an important channel when the product produced does not match the value expected by the customer because no product, both goods and services, is without weaknesses. Purpose: This study aims to describe and analyze complaints at Hospital of Muhammadiyah Lamongan with a Lean Management approach. Methods: What the researcher uses in analyzing complaints 1) Complaint analysis, 2) Complaint identification with an element of management approach, 3) Determining problem priorities with the USG method and causes of complaint problems using the 5 Why Analysis Form, 5) Problem solving using step 7 recommendation form and action plan. Results: Recap of complaints for January-April 2023 at Hospital of Muhammadiyah Lamongan  a total of 54 complaints in the green category with the priority being the problem of unfriendly officers. One of the reasons for this complaint is that the officers did not apply 5s. Conclusion: Not optimal implementation of employee ethics SOP in the hospital, socialization of employee ethics SOP was carried out. With regular dissemination of SOP so that employees understand more about the importance of SOP while working.
ANALYSIS OF ACTIVITY BASED COSTING AS THE BASIS FOR INPATIENT SERVICES TARIFF AT INTAN MEDIKA LAMONGAN HOSPITAL Munaa, Nihayatul; Rahmawati, Nahardian Vica; Nurdiana, Fara; Kusdiyana, Ari; Kusbiantoro, Dadang; Sholihah, Enny Mar’atus
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.185-193

Abstract

Activity Based Costing is a cost assignment system based on the activities carried out by the company to produce products. The aim of this research is to find out and obtain information about calculating and comparing prices for inpatient room rates using conventional cost calculation methods with the ABC method. This is the quantitative descriptive research involves conducting interviews with the person in charge of the VIP inpatient room and financial department who relates to the research data. The results of the research show that the calculation of inpatient service rates using the Activity Based Costing method for the VIP class is IDR 160,499. From these results, when compared with the tariff used by Intan Medika Hospital of IDR 266,000, the Activity Based Costing method provides cheaper results with a difference of IDR 105,501. So by reducing rates according to the Activity Based Costing method, Intan Medika Hospital can expand its market because if it uses more appropriate prices and provides good quality, customers will choose to use Intan Medika Lamongan Hospital, so that Intan Medika Lamongan Hospital can increase the occupancy of VIP inpatient room and have a long-term profits.
Hubungan kepuasan kerja dan komunikasi organisasi dengan kinerja pegawai Rumah Sakit Intan Medika Lamongan Ummah, Faizatul; Khofifah, Rahayu Ainun; Kusdiyana, Ari
MEDIA ILMU KESEHATAN Vol 12 No 2 (2023): Media Ilmu Kesehatan
Publisher : Universitas Jenderal Achmad Yani Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30989/mik.v12i2.999

Abstract

Background: Performance is the way employees work in a company during a certain period. A company that has employees with good performance is likely to have good company performance. Objective: To determine the relationship between job satisfaction and organizational communication with employee performance at Intan Medika Hospital.Methods: A correlational research design with a cross-sectional approach and the method of proportionate stratified random sampling was used. A total of 62 employees who had been working for more than 1 year were selected as the research sample. Data were collected using a closed questionnaire in April-May 2023, and analyzed using chi-square and logistic regression.Results: The multivariate analysis results, used logistic regression, indicate that the organizational communication variable has the most dominant influence with a value of Exp(B) = 4.543 compared to the job satisfaction variable, which has an Exp(B) value of 2.803..Conclusion: The organizational communication variable has the most dominant influence on the performance of employees. Management can provided a meeting program involving all employees to better accommodate organizational communication.
Analisis Penerimaan Karyawan Terhadap Implementasi Sistem ERP dengan Metode TAM di Rumah Sakit X Gresik Rahmawati, Nahardian Vica; Widhiani, Elsa Fatika; Kusdiyana, Ari; Nurdiana, Fara
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 6 No 2 (2025): March
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v6i2.5360

Abstract

X Hospital in Gresik frequently encounters delays in financial reporting, prompting them to seek a solution by implementing an ERP system. This study aimed to examine the relationship between perceived ease of use and perceived usefulness with the level of acceptance at X Hospital in Gresik. The research design was quantitative, utilizing a cross-sectional method. The study employed a total sampling technique, involving 100 respondents. The findings indicated that 48 respondents (48%) rated X1 as good, 66 respondents (66%) rated X2 positively, and 49 respondents (49%) considered Y to be good. The results showed a significant relationship between perceived ease of use and acceptance levels, with a p-value of 0.000. Additionally, a significant relationship was found between perceived usefulness and acceptance levels, with a p-value of 0.002 at X Hospital. Regular monitoring and evaluation are necessary, considering the continuous technological updates received by users. The hospital is advised to conduct regular monitoring and evaluation to gather user feedback for ERP development.
Co-Authors Dadang Kusbiantoro, Dadang Enny Mar’atus Sholihah Faizatul Ummah Khofifah, Rahayu Ainun Kusumaningrum, Candra Dewi Munaa, Nihayatul Nanda, Diana Mei Nurdiana, Fara Rahmawati, Nahardian Vica Widhiani, Elsa Fatika