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All Journal Jurnal Manajemen Kesehatan Indonesia Jurnal Surya J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan INOVASI LOKAL : Pemberdayaan Masyarakat dalam Pembangunan Berkelanjutan International Journal of Healthcare and Information Technology
Rahmawati, Nahardian Vica
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Social Sciences

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Google Trend as a Tool for Market Analysis in Healthcare Rahmawati, Nahardian Vica; Munaa, Nihayatul; Saputra, Muhamad Ganda; Ummah, Faizatul; Nurdiana, Fara; Lutfi, Ahmad Mustofa
International Journal of Healthcare and Information Technology Vol. 1 No. 1 (2023): July
Publisher : P3M Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/ijhitech.v1i1.4048

Abstract

This study aimed to analyze the market and the opportunity of Child Development Clinic using Google Trends and the effect of regulation on relative search volume (RSV). Child development has become a national priority since the issuance of regulation number 72 of 2021 concerning accelerating the reduction of stunting. The research used descriptive and analytic quantitative method. The data used relative search volume monthly from ten years (2013-2022). The data was then divided by the regional and before-after implementation the regulation of stunting reduction acceleration. Data were analyzed using ANOVA and t-student analysis. The findings showed that the relative search volume increased from the initial year before going down in 2018 and rose again during the pandemic. The region showed different RSV with p-value 0.001<0.05, and there was an effect of regulation implementation on RSV of child development. Google Trend is a management tool that can be used as a market analysis to assess the public interest in child de-velopment in healthcare services.
ANALYSIS OF ACTIVITY BASED COSTING AS THE BASIS FOR INPATIENT SERVICES TARIFF AT INTAN MEDIKA LAMONGAN HOSPITAL Munaa, Nihayatul; Rahmawati, Nahardian Vica; Nurdiana, Fara; Kusdiyana, Ari; Kusbiantoro, Dadang; Sholihah, Enny Mar’atus
Jurnal Manajemen Kesehatan Indonesia Vol 12, No 2 (2024): Agustus 2024
Publisher : Magister Kesehatan Masyarakat, Fakultas Kesehatan Masyarakat, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jmki.12.2.2024.185-193

Abstract

Activity Based Costing is a cost assignment system based on the activities carried out by the company to produce products. The aim of this research is to find out and obtain information about calculating and comparing prices for inpatient room rates using conventional cost calculation methods with the ABC method. This is the quantitative descriptive research involves conducting interviews with the person in charge of the VIP inpatient room and financial department who relates to the research data. The results of the research show that the calculation of inpatient service rates using the Activity Based Costing method for the VIP class is IDR 160,499. From these results, when compared with the tariff used by Intan Medika Hospital of IDR 266,000, the Activity Based Costing method provides cheaper results with a difference of IDR 105,501. So by reducing rates according to the Activity Based Costing method, Intan Medika Hospital can expand its market because if it uses more appropriate prices and provides good quality, customers will choose to use Intan Medika Lamongan Hospital, so that Intan Medika Lamongan Hospital can increase the occupancy of VIP inpatient room and have a long-term profits.
Analisis Penerimaan Karyawan Terhadap Implementasi Sistem ERP dengan Metode TAM di Rumah Sakit X Gresik Rahmawati, Nahardian Vica; Widhiani, Elsa Fatika; Kusdiyana, Ari; Nurdiana, Fara
J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Vol 6 No 2 (2025): March
Publisher : Politeknik Negeri Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25047/j-remi.v6i2.5360

Abstract

X Hospital in Gresik frequently encounters delays in financial reporting, prompting them to seek a solution by implementing an ERP system. This study aimed to examine the relationship between perceived ease of use and perceived usefulness with the level of acceptance at X Hospital in Gresik. The research design was quantitative, utilizing a cross-sectional method. The study employed a total sampling technique, involving 100 respondents. The findings indicated that 48 respondents (48%) rated X1 as good, 66 respondents (66%) rated X2 positively, and 49 respondents (49%) considered Y to be good. The results showed a significant relationship between perceived ease of use and acceptance levels, with a p-value of 0.000. Additionally, a significant relationship was found between perceived usefulness and acceptance levels, with a p-value of 0.002 at X Hospital. Regular monitoring and evaluation are necessary, considering the continuous technological updates received by users. The hospital is advised to conduct regular monitoring and evaluation to gather user feedback for ERP development.
Lean Management as an Innovation to Reduce Complaint Handling Time in Hospital X Munaa, Nihayatul; Faiz, Faizatul Ummah; Rahmawati, Nahardian Vica; Rateh, Nali
Inovasi Lokal Vol. 1 No. 1 (2023): Inovasi Lokal
Publisher : Tarqabin Nusantara Group

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62255/noval.v1i1.13

Abstract

Customer service is a service product from Hospital X. The better the service at a hospital, the number of complaints will decrease. In the customer service flow for Hospital X there is Complaint Handling and monitoring and evaluation. The purpose of this research is to provide lean management innovation as an effort to reduce the waiting time for complaint handling. In this study the method used was community service with the time period April-July 2023 at Hospital X. The column for patient complaints at the hospital was not clear and detailed. So the added innovation is to cut steps or steps that lack value by creating or adding a complaint menu on the Hospital website. The complaints menu contains information and complaints services
Identifikasi Mutu Pelayanan Perawatan Dan Tingkat Kepuasan Pasien Di Puskesmas Kecamatan Lamongan saputra, muhamad ganda; Mahfiroh, Ajeng Putri; Ummah, Faizatul; Rahmawati, Nahardian Vica
Jurnal Surya Vol 12 No 1 (2020): VOL 12 NO 1 APRIL 2020
Publisher : Universitas Muhammadiyah Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38040/js.v12i1.88

Abstract

Background: Pembangunan nasional dibidang kesehatan diarahkan untuk meningkatkan derajat kesehatan serta mutu kehidupan melalui pemerataan pelayanan kesehatan untuk menjangkau seluruh lapisan masyarakat.Objective: Banyaknya pasien yang belum puas dengan pelayanan yang diberikan Puskesmas Lamongan. Tujuan penelitian adalah mengetahui gambaran mutu pelayanan perawatan dan tingkat kepuasan pasien.Design: Desain penelitian ini adalah Deskriptif, sebagai populasi adalah seluruh pasien yang berobat ke Puskesmas Lamongan tanggal 04 sampai dengan 30 Desember 2019. Pengambilan sampel dengan tehnik non probability sampling yakni Consecutive Sampling dengan sampel yang diambil 46 responden.Data Sources: Data diambil menggunakan kuesioner, data terkumpul dilakukan penyuntingan data dan koding selanjutnya dikonfirmasikan dalam bentuk prosentase dan narasi.Result: Hasil penelitian menunjukkan 87,0% atau hampir seluruh responden puas dengan pelayanan petugas, sarana prasarana serta prosedur dan 73,9% atau lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan.Dapat disimpulkan bahwa hampir seluruh responden puas dengan pelayanan petugas, sarana  prasarana serta prosedur dan lebih dari sebagian responden puas dengan ketanggapan, ketepatan waktu, prosedur, sarana prasarana serta jumlah petugas di Puskesmas Lamongan. Conclusions: Diharapkan petugas kesehatan dapat memberikan pelayanan yang optimal.
Co-Authors Ahmad Mustofa Lutfi Dadang Kusbiantoro, Dadang Faiz, Faizatul Ummah Faizatul Ummah Kusdiyana, Ari Mahfiroh, Ajeng Putri Munaa, Nihayatul Nurdiana, Fara Rateh, Nali saputra, muhamad ganda Sholihah, Enny Mar’atus Widhiani, Elsa Fatika