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All Journal agriTECH Indonesian Journal on Computing (Indo-JC) IJoICT (International Journal on Information and Communication Technology) JOIN (Jurnal Online Informatika) Sinkron : Jurnal dan Penelitian Teknik Informatika AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat JURNAL MEDIA INFORMATIKA BUDIDARMA Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Jurnal Sisfokom (Sistem Informasi dan Komputer) J-SAKTI (Jurnal Sains Komputer dan Informatika) Infoman's: Jurnal Ilmu-Ilmu Manajeman dan Informatika JIPI (Jurnal Ilmiah Penelitian dan Pembelajaran Informatika) Edsence: Jurnal Pendidikan Multimedia Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Teknik Informatika (JUTIF) J-SAKTI (Jurnal Sains Komputer dan Informatika) eProceedings of Engineering Jurnal INFOTEL Kesatria : Jurnal Penerapan Sistem Informasi (Komputer dan Manajemen) Scientific Journal of Informatics CSRID LOGIC: Jurnal Penelitian Informatika Jurnal Nasional Teknologi Informasi dan Aplikasinya
Rio Guntur Utomo
Universitas Telkom
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Energy Engineering Industrial & Manufacturing Engineering Social Sciences Other

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Journal : Jurnal INFOTEL

 1 
Customer satisfaction of urban farming application services: e-Buruan Sae Parman Sukarno; Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 14 No 4 (2022): November 2022
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v14i4.846

Abstract

This study evaluates the customer satisfaction model in adopting the Web 2.0-based e-Buruan Sae application. The e-Buruan Sae application is an interactive Web 2.0-based application used by the government and the people of Bandung City to manage urban farming activities. This research is quantitative correlational research and applies a research method based on Design Research Methodology (DRM). The stages of this research are the literature review stage with the output of research objectives, the initial empirical analysis stage with the outputs of the hypothesis and research model, the experimental stage for data collection, and the final empirical analysis stage with the output of the data analysis results. This study uses six variables to measure customer satisfaction: ease of use, service quality, interactivity, trust, customer satisfaction, and IT development. The results of empirical testing show that the ease of use and IT development variables do not affect the customer satisfaction variable. In contrast, the remaining variables have a positive effect on customer satisfaction. This research produces measurements to evaluate customer satisfaction on the Web 2.0-based urban farming application.
Dinamika Adopsi Pembayaran Digital: Studi Kasus Perkotaan tentang E-Money Menggunakan Model Penerimaan Teknologi Rio Guntur Utomo; Rahmat Yasirandi; Novian Anggis Suwastika
JURNAL INFOTEL Vol 16 No 3 (2024): August 2024
Publisher : LPPM INSTITUT TEKNOLOGI TELKOM PURWOKERTO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20895/infotel.v16i3.1174

Abstract

The utilization of e-money in Indonesia has surged, propelled by the expansion of digital payment platforms. Despite their growing prevalence, the dynamics of e-money acceptance within urban environments remain underexplored. This study innovatively extends the Technology Acceptance Model (TAM) by incorporating Perceived Security as a new variable, alongside traditional factors such as Perceived Usefulness, Perceived Ease of Use, Attitude Toward Using, Behavioral Intention to Use, and Facilitating Condition. The research focuses on Padang City, a representative urban landscape, where data was collected from 201 valid respondents through online platforms. Data analysis was conducted using Partial Least Squares Structural Equation Modeling (PLS-SEM). The integration of Perceived Security is a novel aspect of this study, reflecting its crucial role in the contemporary urban context of e-money utilization. Results reveal significant relationships among the studied variables, although the impacts of Facilitating Condition on Perceived Ease of Use and Perceived Usefulness on Behavioral Intention to Use were not supported. The findings underscore that positive attitude toward e-money significantly boost behavioral intentions to use it, primarily influenced by security perceptions and ease of use. These insights have substantial implications for policymakers and businesses focused on enhancing e-money adoption in urban settings. The study highlights the necessity of addressing user perceptions, particularly security, to foster broader acceptance. The limited influence of Facilitating Conditions suggests that improvements in infrastructure must be coupled with efforts to enhance user trust and ease of interaction with e-money platforms. This research contributes to the field by providing a deeper understanding of the factors driving e-money acceptance in urban areas, guiding targeted strategies for digital financial inclusion.
Co-Authors Al Makky, Muhammad Andika, Ryan Austin AS, Andi Annisa Shalsa Hardiyanti Bawono, Marastika Wicaksono Aji Cecep Nurul Alam Cecep Nurul Alam, Cecep Nurul Cintya Risquna Risquna Dana Sulistyo Kusumo Dawam Dwi Jatmiko Suwawi Dian Sa’adillah Maylawati Dimas Prakoso Dita Oktaria Ditya Ilmi Rizqi Ditya Ilmi Rizqi Erlandya, Moch Rizky Gumelar Fahmi Candra Permana Farisya Setiadi Febrianti, Amalia Rizki Gary Wills, Gary Hilal Hudan Nuha Ismail, Hazim Jonathan Arya Wibowo Kailla, Kimberly Kirani, Zahra Anadya Kobthong Ladkoom Kusuma Adi Achmad M Alvie Helmuzar Maisyadiva, Rafli Maylawati, Dian Sa’adillah Meilani Kesuma Nababan Mohammad Mirza Qusyairi Mohammad Rizqi Akmaludin Assifa Muhamad Irsan Muhammad Al Makky Muhammad Alfin Arroyan Muhammad Faris Fathoni Muhammad Zahwan Latif Muhammad Zahwan Latif Muharman Lubis Nafisa, Falea Amira Nasruddin, Itsna Siha Arzaqi Adma Naufal, M Farid Niken Dwi Wahyu Cahyani Novian Anggis Suwastika Novian Anggis Suwastika Nuha, Hilal H Panji Dirgantara, Deni Parman Sukarno Pattiradjawane, Antonio Bennarivo Pratama, Rakha Satria Putra, Rafli Qusyairi, Mohammad Mirza Rahmat Yasirandi Raja, Arta Novrida Lumban Rajagukguk, Vikka Dwi Nauli Haro Ridha Muldina Negara Rivaldo Rizky Junior Sisilia Sylviani Sri Rezeki Stelamaris, Bonefasia Salvatore Tasya, Muhammad Azel Walters, Robert Wiguna, Muhamad Rantau Gangga Yasriandi, Rahmat Yusep Rosmansyah Zahri, Alfitranta Armikha Zihan Kalila Gusnan