Garuda - Garba Rujukan Digital

Collaboration of Stakeholders and AI in The Implementation of New Public Service in The Digital Era Faruq, M.; Wardiyanto , Bintoro; Umpain, Siti Hatijah; Toyib, Muchammad
Golden Ratio of Human Resource Management Vol. 5 No. 1 (2025): August - February (Article in Press)
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i1.656

This study emphasizes the importance of applying the New Public Service (NPS) concept in public service management in the digital era through a Systematic Literature Review (SLR) of five articles from Scopus (2021-2024). The analysis indicates that NPS can enhance the quality of public services in an inclusive, collaborative, and responsive manner. NPS promotes stakeholder collaboration, AI integration in services, and citizen involvement in public value creation. The main challenges in implementing NPS are bureaucratic cultural resistance and insufficient policy dissemination. This study underscores the need for leaders to develop strong commitment, improve effective communication, strengthen cross-sector collaboration, and involve the community in the transition towards NPS. Furthermore, the research highlights the necessity of an integrated public service ecosystem framework to facilitate collaboration among the government, private sector, and society, providing innovative solutions to public service challenges in the digital era.

Collaboration of Stakeholders and AI in The Implementation of New Public Service in The Digital Era Faruq, M.; Wardiyanto , Bintoro; Umpain, Siti Hatijah; Toyib, Muchammad
Golden Ratio of Human Resource Management Vol. 5 No. 1 (2025): August - February
Publisher : Manunggal Halim Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52970/grhrm.v5i1.656

This study emphasizes the importance of applying the New Public Service (NPS) concept in public service management in the digital era through a Systematic Literature Review (SLR) of five articles from Scopus (2021-2024). The analysis indicates that NPS can enhance the quality of public services in an inclusive, collaborative, and responsive manner. NPS promotes stakeholder collaboration, AI integration in services, and citizen involvement in public value creation. The main challenges in implementing NPS are bureaucratic cultural resistance and insufficient policy dissemination. This study underscores the need for leaders to develop strong commitment, improve effective communication, strengthen cross-sector collaboration, and involve the community in the transition towards NPS. Furthermore, the research highlights the necessity of an integrated public service ecosystem framework to facilitate collaboration among the government, private sector, and society, providing innovative solutions to public service challenges in the digital era.

Peningkatan Kemampuan Literasi Pemanfaatan Simplisia Tanaman Obat Herbal untuk Kesehatan Keluarga: Improvement of Literacy Skills in the Utility of Herbal Simplicia Medicine for Family Health Purba, Abdul Khairul Rizki; Sakina, Sakina; Hasanatuludhhiyah, Nurina; Fatimah, Nurmawati; Paramitha, Nabilah; Mukhoirotin, Mukhoirotin; Toyib, Muchammad
PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Vol. 9 No. 9 (2024): PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat
Publisher : Institute for Research and Community Services Universitas Muhammadiyah Palangkaraya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33084/pengabdianmu.v9i9.6971

Indonesia has a variety of plants with various health benefits. Communities in small linkages such as families, RT, and RW can utilize family medicinal plants (TOGA) to maintain stamina so that immunity remains optimal. Educational efforts to utilize TOGA simplisia were carried out in the form of community service in Sumorame, Candi District, Sidoarjo Regency. A total of 38 participants attended the training. The methods used in this activity include counseling and workshops. The knowledge domain of traditional medicine increased by 47.6 points higher than the pretest. A total of 26 participants (68.4%) stated that they often used TOGA. The reasons for using TOGA include natural remedies (n = 22; 57.9%), maintaining stamina and health (n = 12; 31.6%), and first aid when sick before seeing a doctor (n = 4; 10.5%). During the training, participants mentioned 2 to 6 parts of TOGA with their properties. Participants received information about TOGA and its utilization from social media (15%), and mass media (10-14%). The information sources from academics are still low (3%). The community has the potential to use TOGA which can be considered to maintain health in the long term. They already know its utilization from generations and mass media information. Continuous education by academics and health workers is needed for public health and to drive the economy.

Legal Protection for BPJS Kesehatan Patients in Healthcare Services at the Dr. Soetomo General Academic Hospital Surabaya Toyib, Muchammad; Yustianti, Surti; Kurnia, Sinarianda; Andriyanto; Nuri Herachwati
YURISDIKSI : Jurnal Wacana Hukum dan Sains Vol. 19 No. 3 (2023): December
Publisher : Faculty of Law, Merdeka University Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55173/yurisdiksi.v19i3.188

This study explores the implementation of healthcare services for BPJS Kesehatan patients at Dr. Soetomo General Academic Hospital in Surabaya, Indonesia. The research objectives were to investigate patients' perceptions of the services provided, their understanding of rights and obligations, and the legal remedies available. Employing a juridical-empirical approach, the study surveyed 50 patients using qualitative data analysis. Findings revealed that 78% of patients considered the hospital's services good, despite some shortcomings such as inadequate drug information and attention from medical staff. Additionally, only 24% of patients were aware of their rights and obligations. Legal remedies within the hospital, handled by the Public Service Complaints Section, addressed patient complaints effectively, with approximately 12% of patients expressing dissatisfaction. However, non-litigation efforts through external organizations like the Indonesian Consumers Foundation were not reported. This study highlights the need for enhanced patient education and awareness, efficient complaint mechanisms, and further exploration of external legal recourse avenues to ensure comprehensive legal protection for BPJS Kesehatan patients.

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