Garuda - Garba Rujukan Digital

Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan: Studi Di Bank BTPN Syariah Cabang Jepon Kabupaten Blora Tri Lestari Hadiati; Umi Nur Faizatulmuna
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1903

One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Researchers attempt to develop concepts while collecting facts in the field. Secondary Informants are BTPN Syariah customers and Key Informants are some employees and supervisors in BTPN Syariah Jepon Branch, Blora Regency. The 30 customers were obtained from questionnaires that were processed using cumulative score and percentage (%). Looking at Fornell's Theory and Kotler's Theory and some data analysis, it can be concluded that customer relationship management (CRP) on customer satisfaction at BTPN Syariah Bank Jepon Branch, Blora Regency can be said to be quite good. It is proven that customer satisfaction by calculating the cumulative score is calculated as 72%. In addition, most of the secondary informants, namely as much as 50%, said that Bank employees have done their job in accordance with existing SOPs, employees have good quality in serving, employees also have the ability to attract other customers, explanations from employees to customers are also easy to understand and understand, therefore customers believe in bank products. This shows that with the help of employees and existing customers, they can recommend potential new customers. Therefore, BTPN Syariah employees need to maintain better customer relationship management (CRM).

Kualitas Pelayanan Administrasi Kependudukan dan Catatan Sipil di Kelurahan Tinjomoyo Kecamatan Banyumanik Kota Semarang Revo Juhannda; Tri Lestari Hadiati; Suparno Suparno
Jurnal Media Administrasi Vol 6 No 2 (2021): Oktober : Jurnal Media Administrasi
Publisher : Universitas 17 Agustus 1945 Semarang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/jma.v6i2.474

Peran pemerintah dalam melaksanakan pelayanan seperti menyediakan pelayanan pendidikan, kesehatan, penerbitan surat izin, penerbitan E-KTP dan akta kelahiran pembangunan gedung, pembangunan jembatan, pengairan, dan sebagainya. Akibatnya, peran pemerintah memiliki peran krusial dalam memenuhi kebutuhan-kebutuhan masyarakat sehingga ia berkewajiban menyelenggarakan pelayanan publik semaksimal mungkin. Peningkatan pelayanan publik berkaitan erat dengan konsep desentralisasi. Desentralisiasi melalui pembentukan otonomi daerah di Indonesia menjadi isu yang sangat menarik untuk dibahas, terutama mengenai peningkatan pelayanan publik mengingat desentralisasi memiliki tujuan mulia, yakni meningkatkan kesejahteraan rakyat melalui perbaikan pelayanan publik. Terkait desentralisasi, Pemerintah Kota Semarang bersama perangkat daerahnya pun memiliki kewajiban untuk menyelenggarakan pemerintahannya sendiri secara luas dan bertanggung jawab dalam rangka menyejahterakan masyarakatnya melalui pelayanan publik. Penyelenggaraan pelayanan bidang administrasi di Kota Semarang salah satunya dimana Wali Kota Semarang melimpahkan kewenangan ini kepada Dinas Kependudukan dan Pencatatan Sipil Kota Semarang dan salah satu pelayanan yang diselenggarakan adalah akta kelahiran. Akta kelahiran adalah bentuk identitas seseorang.

Analysis Of The Roles & Interactions Of Political Actors In Improving The Quality Of Public Service In Puskesmas: (Study At Puskesmas Karang Rejo, West Tarakan Subdistrict, Tarakan City North Kalimantan Province, Indonesia) Tri Lestari Hadiati; Sugianti Sugianti
International Journal of Social Science and Humanity Vol. 2 No. 2 (2025): June : International Journal of Social Science and Humanity
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijss.v2i2.386

Puskesmas are the spearhead of the government in providing basic health services to the community in Indonesia. Puskesmas are required to provide excellent quality services to the community, but these expectations have not been met. Government efforts are then made through independent financial management of the Regional Public Service Agency (BLUD). Karang Rejo Health Centre is one of the Health Centres that successfully received a designation by the Government of Tarakan City, North Kalimantan Province as one of the Independent Health Centres with BLUD management. This study aims to analyse the role & interaction between political actors or leaders in Puskesmas in improving the quality of excellent service at Karang Rejo Puskesmas. The research informants are 1). Head of Puskesmas, 2). The Head of Section and Head of Administration. Visitors include patients who come for treatment and take care of health certificates. The research used descriptive qualitative research in order to explore in-depth information about the excellent service of Karang Rejo Health Centre. The results showed that first the Head of Puskesmas is a professional doctor, as a political actor has a very important role, especially when conducting vertical interactions and horizontal interactions. Vertical interaction with the leaders above him (head of department, regent) and horizontal interaction with the leaders below him (head of section & head of administration), causing Karang Rejo Health Centre to become independent with BLUD management. Secondly, in the dimensions of public service quality at Puskesmas Karang Rejo, West Tarakan Sub-district, Tarakan City, North Kalimantan Province, Indonesia, which has been running optimally with an achievement of 85% is the reliability dimension, the responsiveness dimension and the guarantee dimension. These dimensions can be optimal due to changes in the Puskesmas institution which was previously not independent in terms of its finances, turning into independent with BLUD management. Meanwhile, the dimensions of public service quality that have not run optimally and require improved management, amounting to 15%, namely the dimensions of physical evidence and empathy.

Transformational Leadership in Public Education: Evaluating its Impact On Teacher Performance in Disadvantaged Areas Ida Neka Impriasih; Tri Lestari Hadiati; Aris Toening Winarni
International Journal of Humanities and Social Sciences Reviews Vol. 2 No. 3 (2025): International Journal of Humanities and Social Sciences Reviews
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijhs.v2i3.461

This study investigates the influence of transformational leadership on teacher performance in disadvantaged regions, with a specific focus on SMP Satu Atap Werdi in Pekalongan Regency. Schools located in remote and underdeveloped areas often face structural challenges such as limited resources, inadequate infrastructure, and geographical isolation, which significantly hinder the delivery of quality education. In this context, the role of school principals becomes critical in shaping organizational culture and motivating educators to maintain high performance despite the constraints. The research employed a qualitative descriptive approach, using participant observation, in-depth interviews, and document analysis to gather rich and comprehensive data from the principal and teachers as key informants. Findings indicate that even though SMP Satu Atap Werdi operates in an area with severely limited facilities, the transformational leadership style adopted by the principal has successfully brought about meaningful improvements in school management and teacher performance. The leadership was manifested through four main dimensions: idealized influence, demonstrated by strong role modelling and exemplary behaviour; inspirational motivation, reflected in the principal’s ability to encourage teachers to remain committed and enthusiastic; intellectual stimulation, which fostered creativity, innovation, and problem-solving among teachers; and individualized consideration, shown through personal guidance and support tailored to each teacher’s needs. These practices led to visible progress in teacher discipline, professional dedication, and organizational commitment. The study underscores the importance of transformational leadership as a catalyst for positive organizational change in education, particularly under challenging circumstances. The findings align with previous literature highlighting its effectiveness in motivating subordinates and enhancing performance. From a practical standpoint, this research suggests the need for policymakers and education stakeholders to strengthen transformational leadership practices in schools across disadvantaged regions as a strategy to achieve equitable educational quality in Indonesia.

Analisis Efektifitas Program Penurunan Stunting Di Mlangsen Kecamatan Blora Kabupaten Blora Tri Lestari Hadiati; Risma Yulianti
Public Service and Governance Journal Vol. 5 No. 1 (2024): Januari : Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i1.1354

Kelurahan Mlangsen, Kec. Blora, Kab. Blora is one of the locations with stunting cases. Mlangsen is one of the target areas for implementing the stunting reduction programme policy, because there are still many children suffering from stunting (short stature, stunted body). The role of the posyandu team is very important in reducing stunting in Mlangsen. The stunting reduction programme carried out by the Mlangsen posyandu team, is by providing counseling and counselling to prospective mothers and mothers of toddlers about nutritional health and child food management once a month by going from house to house, distributing PMT (Supplementary Feeding) for 3 months, giving Vitamin A and Zinc to toddlers. The purpose of this study was to analyse the stunting reduction program in Mlangsen, Blora sub-district, Blora district. The type of research used is descriptive research, with the population being identified and positive stunting families in Mlangsen as many as 22 informants, namely 12 identified stunting family informants and 10 stunting family informants. The sampling technique used a census technique, the data collection technique was carried out by observation, interview, questionnaire & documentation. The data analysis technique used uses complementary descriptive qualitative methods, in order to produce strong data analysis to respond to various kinds of questions and research objectives, besides that it is equipped with percentage data. The results of this study conclude that the level of efficiency in achieving the objectives and precisely the target group of the stunting reduction programme is good / high, namely 72.5% based on the cumulative score calculation. In addition, the use of posyandu team resources and the infrastructure used to generate awareness of families at risk of stunting. The Stunting Reduction Programme is doing the rights things (Druker). Meanwhile, Duncan's 3 important points of effectiveness in the Stunting Reduction Programme in Mlangsen, namely in achieving programme objectives, integrating the programme and the adaptability of families at risk of stunting, the level of effectiveness is also good/high.

Analisis Customer Relationship Management System (CRP) Pada Kepuasaan Pelanggan: Studi Di Bank BTPN Syariah Cabang Jepon Kabupaten Blora Tri Lestari Hadiati; Umi Nur Faizatulmuna
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1903

One of the customers at BTPN Syariah Bank Jepon Branch Blora Regency reported his complaint to the Community Officer (CO) there is one officer who is less friendly serving customers, another officer the service is long so that customers have not been satisfied. This is complained by customers related to the quality of service and employee competence provided greatly affects customer satisfaction. In this descriptive qualitative research intends to explain this social phenomenon in detail. Researchers attempt to develop concepts while collecting facts in the field. Secondary Informants are BTPN Syariah customers and Key Informants are some employees and supervisors in BTPN Syariah Jepon Branch, Blora Regency. The 30 customers were obtained from questionnaires that were processed using cumulative score and percentage (%). Looking at Fornell's Theory and Kotler's Theory and some data analysis, it can be concluded that customer relationship management (CRP) on customer satisfaction at BTPN Syariah Bank Jepon Branch, Blora Regency can be said to be quite good. It is proven that customer satisfaction by calculating the cumulative score is calculated as 72%. In addition, most of the secondary informants, namely as much as 50%, said that Bank employees have done their job in accordance with existing SOPs, employees have good quality in serving, employees also have the ability to attract other customers, explanations from employees to customers are also easy to understand and understand, therefore customers believe in bank products. This shows that with the help of employees and existing customers, they can recommend potential new customers. Therefore, BTPN Syariah employees need to maintain better customer relationship management (CRM).

Transforming Anti-Radicalism Education through Synergized Curriculum, Social Engagement, and Adaptive Learning Strategies Rini Werdiningsih; Tri Lestari Hadiati; Wahyu Wirasati; Adellya Naswa Maristy; Shofiyatun Nisa
International Journal of Educational Research Vol. 1 No. 4 (2024): Desember : International Journal of Educational Research
Publisher : Asosiasi Riset Ilmu Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijer.v1i4.427

Radicalism is an ideology or view that is very extreme and tends to oppose the values of Pancasila and threatens the integrity of the Republic of Indonesia. The development of radicalism and terrorism needs to be prevented early on in the family environment, schools/universities, and the community environment. This study aims to determine the effect of socially adaptive learning, curriculum management, and social networking models on anti-radicalism characters among students, using a quantitative approach. The object of research is Junior High Schools (SMP) in Central Java. The sampling method uses a purposive technique. The results of the study show that Through rigorous path analysis, this study reveals the significant role of effective curriculum management, social networks, and socially adaptive learning in forming resistance to radical ideology. These findings have substantial theoretical and practical implications, but also raise critical questions that need to be explored further.

Title

Found 7 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 7 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 7 Documents
Search