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All Journal LEGAL BRIEF Berajah Journal COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat JUDGE: Jurnal Hukum International Journal of Economics, Management and Accounting LAWPASS
Naurah, Gladdays
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Social Sciences

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Services and Handling of Maternal Emergencies in Hospitals Based on Law Naurah, Gladdays; Fatimah, Fitri; Simarmata, Marice; Sidi Jambak, Redyanto
LAW & PASS: International Journal of Law, Public Administration and Social Studies Vol. 1 No. 2 (2024): June
Publisher : PT. Multidisciplinary Press Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/lawpass.v1i2.10

Abstract

This research aims to research Services and Handling of Maternal Emergencies in Hospitals Based on Law.This research is qualitative research with a descriptive analytical approach. The data required in the research was collected through in-depth interviews with informants/subjects whose criteria had been selected using purposive sampling by the researcher. The conclusion of this material highlights the importance of understanding the legal basis that regulates maternal emergency services and management in hospitals, both from the perspective of the responsibilities of health institutions and the rights and protection of patients. With the Minister of Health Regulation Number 21 of 2021 concerning the implementation of health services during pre-pregnancy, pregnancy, childbirth and the post-natal period, contraceptive services and sexual health services. Article 16 paragraph (1) which reads "delivery is carried out in a health service facility", it is hoped that the birth that is carried out must be handled directly by a medical team and in a health facility to reduce maternal and infant mortality. However, from the data obtained there are still several villages where births take place in non-health facilities, so that with births still taking place in non-health facilities, the implementation of Minister of Health Regulation Number 21 of 2021 is still not optimal. By complying with applicable regulations and following best practices in Maternal health services are expected to improve the safety and welfare of pregnant women and unborn babies.
Perlindungan Hukum Pasien dari Tindakan Malpraktik Menurut Hukum Kesehatan di Indonesia Naurah, Gladdays; Saragih , Yasmirah Mandasari; Pratiwi, Septi Dwi; Iswahyudi
Judge : Jurnal Hukum Vol. 6 No. 02 (2025): Judge : Jurnal Hukum
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/judge.v6i02.1415

Abstract

Penelitian ini bertujuan untuk mengkaji bentuk dan efektivitas perlindungan hukum terhadap pasien dari tindakan malpraktik dalam perspektif hukum kesehatan di Indonesia. Metode yang digunakan adalah yuridis normatif dengan pendekatan perundang-undangan dan konseptual. Hasil kajian menunjukkan bahwa perlindungan hukum bagi pasien telah diatur melalui jalur pidana, perdata, dan administratif, namun implementasinya masih menghadapi tantangan pembuktian, aksesibilitas hukum, dan ketidakseimbangan posisi antara pasien dan tenaga medis. Hak-hak pasien seperti informed consent, akses informasi, dan perlakuan adil masih sering terabaikan dalam praktik. Perlindungan hukum yang efektif menjadi kunci dalam mewujudkan pelayanan kesehatan yang aman, akuntabel, dan berkeadilan.
THE EFFECT OF SERVICE QUALITY ON PATIENT SATISFACTION AND ITS IMPACT ON PATIENT LOYALTY Naurah, Gladdays; Paramarta, Vip; Purwanda, Eka
Berajah Journal Vol. 4 No. 5 (2024): Berajah Journal
Publisher : CV. Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/bj.v4i5.408

Abstract

This study aims to analyze the effect of service quality on patient satisfaction and its impact on patient loyalty in hospitals. Good service quality is an important factor in building strong relationships with patients. Patients who are satisfied with the services they receive will tend to be more loyal and continue to use the same health services in the future. In addition, service quality can also affect how likely patients are to recommend the hospital to others. This study uses a quantitative method by distributing questionnaires to a number of patients in the hospital as respondents. The data were analyzed using a linear regression method to determine how much influence service quality has on patient satisfaction and loyalty. The results of the study showed that service quality has a significant effect on patient satisfaction, which ultimately strengthens their loyalty. Service quality is an intervening variable that strengthens the relationship between patient satisfaction and loyalty. Thus, to increase patient loyalty, hospitals must continue to improve their service quality.
Analysis of Hospital Legal Responsibility in Cases of Refusal of Emergency Patients Based On Law No. 17 of 2023 Concerning Health Naurah, Gladdays; Simarmata, Marice; Risdawati, Irsyam; Sumarno, Sumarno; Zarzani, Tengku Riza
LEGAL BRIEF Vol. 14 No. 3 (2025): August: Law Science and Field
Publisher : IHSA Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/legal.v14i3.1350

Abstract

Emergency services are stipulated in Law No. 17 of 2023 concerning Health, which stipulates that hospitals may not reject emergency patients for any reason. However, there are still cases of rejection of emergency patients that result in legal consequences for hospitals and health workers. This study aims to analyze the responsibility of hospitals in handling emergency patients based on applicable regulations reviewed from civil, criminal, and administrative law for cases of patient rejection. This study uses a normative juridical method with a statutory approach and relevant concrete cases. The analysis was carried out by referring to the provisions of Law No. 17 of 2023 concerning Health, the Regulation of the Minister of Health, and the Supreme Court Decision Number 68/G/TF/2019/PTUN-SRG and the case of patient rejection at Hermina Hospital Malang on March 11, 2024. The results of the study indicate that patient rejection by hospitals can result in serious legal consequences, including civil lawsuits, criminal sanctions, and administrative sanctions for the responsible parties. Based on these findings, it is necessary to strengthen the monitoring system, increase awareness of health workers, and comply with standard operating procedures to ensure that emergency services run optimally and in accordance with legal provisions.
Hak dan Privasi Pasien Rumah Sakit di Era Digitalisasi Naurah, Gladdays; Simarmata, Marice; Sidi Jambak, Redyanto
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 12 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i12.1295

Abstract

Kesehatan merupakan hak asasi yang fundamental bagi setiap individu, diatur dalam berbagai regulasi baik di tingkat nasional maupun internasional. Dalam era globalisasi dan digitalisasi, pelayanan kesehatan mengalami transformasi signifikan, termasuk melalui platform e-health atau telemedicine. Namun, seiring dengan kemajuan teknologi, timbul pula permasalahan terkait keamanan data dan kerahasiaan medis pasien. Penelitian ini bertujuan untuk memahami bagaimana regulasi mengatur hak privasi medis pasien dalam layanan e-health (telemedicine) di Indonesia, serta untuk mengeksplorasi tanggung jawab pelayanan kesehatan elektronik dalam menghadapi potensi kebocoran rahasia kedokteran. Metode penelitian ini menggunakan pendekatan deskriptif analitis dengan mengumpulkan data melalui studi kepustakaan dan analisis peraturan perundang-undangan yang relevan. Hasil penelitian menunjukkan bahwa regulasi terkait hak privasi medis pasien dalam layanan telemedicine telah diatur dalam perundang-undangan, namun masih terdapat kebutuhan akan pemahaman yang lebih mendalam serta penegakan hukum yang konsisten. Selain itu, tanggung jawab pelayanan kesehatan elektronik dalam menghadapi kebocoran rahasia kedokteran juga perlu diperkuat dan diawasi secara ketat. Kesimpulannya, perlindungan hukum terhadap pasien dalam konteks layanan kesehatan digital merupakan hal yang penting untuk dipertimbangkan dan diperkuat, guna menjaga kepercayaan masyarakat serta memastikan pelayanan kesehatan yang aman dan berkualitas
Analisis Biaya (Investasi) Sistem Informasi Manajemen Rumah Sakit (SIMRS) Paramarta, Vip; Naurah, Gladdays; Pratiwi, Diana; Ariani Salsabila, Tia; Orleans Adam, Rino
COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat Vol. 3 No. 10 (2024): COMSERVA : Jurnal Penelitian dan Pengabdian Masyarakat
Publisher : Publikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59141/comserva.v3i10.1221

Abstract

Peranan teknologi informasi menjadi komponen yang penting dalam mendukung kinerja dalam suatu perusahaan. Selain itu teknologi informasi juga menjadi kunci dalam menghadapi persaingan bisnis yang semakin ketat. Dilihat dari peranan teknologi informasi tersebut, saat ini banyak perusahaan yang ingin melakukan investasi di bidang teknologi informasi. Tujuan penelitian ini yaitu untuk mengidentifikasi komponen biaya yang terlibat dalam implementasi SIMRS di Rumah Sakit dan menganalisis pengaruh biaya investasi SIMRS terhadap kinerja operasional dan pelayanan kesehatan Rumah Sakit. Jenis penelitian yang dilakukan merupakan penelitian kuantitatif. Jenis penelitian yang dilakukan merupakan penelitian kuantitatif. Dalam implementasi Sistem Manajemen Rumah Sakit (SIMRS), langkah penting melibatkan migrasi data dan penyesuaian proses kerja. Migrasi melibatkan analisis, pembersihan, dan pengujian data untuk memastikan keakuratan dan konsolidasi yang benar. Penyesuaian proses kerja diperlukan untuk sesuaikan dengan fitur SIMRS baru. Kerjasama tim implementasi dan staf rumah sakit, pelatihan yang memadai, dan perencanaan matang diperlukan untuk mengoptimalkan penggunaan SIMRS. Implementasi ini dapat meningkatkan efisiensi dan kualitas pelayanan, dengan manfaat jangka panjang seperti peningkatan efisiensi operasional dan pelayanan pasien. Tetapi, perlu mempertimbangkan biaya investasi awal, pemeliharaan jangka panjang, dan faktor-faktor lain seperti kebutuhan, integrasi sistem, skalabilitas, dan keamanan data.
Implementasi Undang-Undang Kesehatan Jiwa Dalam Menjamin Perlindungan Masyarakat Dengan Gangguan Kejiwaan Naurah, Gladdays; Simarmata, Marice
Judge : Jurnal Hukum Vol. 5 No. 04 (2024): Judge : Jurnal Hukum
Publisher : Cattleya Darmaya Fortuna

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54209/judge.v5i04.904

Abstract

Mental health is a crucial component of public health that is often neglected. According to data from the Ministry of Health of Indonesia, around 20% of Indonesia's population experiences mental health disorders. The Indonesian government has enacted Law No. 17 of 2023 on Mental Health to provide legal protection for individuals with mental health disorders; however, its implementation still faces challenges, including social stigma and limited public awareness. This study aims to analyze the implementation of the Mental Health Law, identify challenges in its execution, and evaluate the effectiveness of mental health services following the law's enactment. The study findings indicate that successful implementation requires collaboration between the government, healthcare providers, and society, as well as stringent oversight of mental health services. Through a comprehensive approach, mental health services in Indonesia are expected to improve, reducing stigma and discrimination against individuals with mental health disorders.
Knowledge Management and its Implementation in the Human Resources Unit of the Palembang Muhammadiyah Hospital Naurah, Gladdays; Pratiwi, Diana; Ariani Salsabila, Tia; Orleans Adam, Rino; Nurrochman, Muhammad; Paramarta, Vip
International Journal of Economics, Management and Accounting (IJEMA) Vol. 2 No. 2 (2024): July
Publisher : Lafadz Jaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/ijema.v2i2.168

Abstract

This research aims to describe Knowledge Management and its implementation in the Human Resources Unit of the Palembang Muhammadiyah Hospital. Based on this research, qualitative descriptive techniques are used which are connected to literature studies. The qualitative approach is usually referred to as a postpositivistic method because it is based on postpositivistic theory. The research strategy implemented has the initial aim of producing this article by providing research starting point for academics interested in this topic. Research resultThe application of KM is needed for an organization or company that empowers quite a lot or large human resources. And KM can help a company process the knowledge it has well so that this knowledge can be shared equally by every individual involved in an organization and company. By implementing this, an organization or company can advance in the field of information and knowledge processing.People, leadership, technology, organization, learning are important factors that must be considered so that an organization's knowledge management can be implemented optimally.New information and communication technologies, Integration of knowledge processes to organization's processes, Management support, Learning culture, Qualification of employees, Corporate cultureis according to several case studies with a focus on small and medium companies which are known to be critical success factors for implementing KM processes.
Co-Authors Ariani Salsabila, Tia Diana Pratiwi, Diana Eka Purwanda, Eka Fitri Fatimah, Fitri Iswahyudi Marice Simarmata Nurrochman, Muhammad Orleans Adam, Rino Pratiwi, Septi Dwi Risdawati, Irsyam Saragih , Yasmirah Mandasari Sidi Jambak, Redyanto Sumarno . Vip Paramarta Zarzani, Tengku Riza