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All Journal Jurnal Kesehatan Ilmiah Indonesia / Indonesian Health Scientific Journal Studi Ilmu Manajemen dan Organisasi An Idea Health Journal Healthy Tadulako Journal (Jurnal Kesehatan Tadulako) Jurnal Riset Rumpun Ilmu Kedokteran (JURRIKE) Jurnal Pengabdian Masyarakat Bhinneka Indonesian Research Journal on Education Jurnal Pengabdian Masyarakat Bangsa
Sanuddin, Sudirman
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Analisis Kualitas Pelayanan Poli Rawat Jalan tentang Standar Pelayanan Rumah Sakit di Rumah Sakit Mega Buana Palopo 2025 Hasan, Amrullah; Uly, Nilawati; Sanuddin, Sudirman; Azwar, Muhammad
JURNAL RISET RUMPUN ILMU KEDOKTERAN Vol. 4 No. 3 (2025): Desember : Jurnal Riset Rumpun Ilmu Kedokteran
Publisher : Pusat riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jurrike.v4i3.6954

Abstract

The quality of outpatient services is an essential indicator of hospital performance and patient satisfaction. At Mega Buana Hospital Palopo, patient complaints remain regarding waiting times, limited facilities, and staff communication, highlighting the need for evaluation based on the Ministry of Health Regulation No. 129/Menkes/SK/II/2008. This study aimed to analyze the relationship between human resources, medical staff interactions, service processes, and patient satisfaction with outpatient service quality. This research employed a quantitative design with a cross-sectional approach. A total of 116 patients were selected through accidental sampling. Data were collected using a validated and reliable questionnaire and analyzed using the chi-square test. The results revealed significant associations between human resources (p=0.001), medical staff interactions (p=0.003), and patient satisfaction (p=0.002) with outpatient service quality. The service process, particularly waiting time and queue management, proved to be important factors influencing patients’ perceptions of service quality. Overall, the service quality was categorized as good but not yet fully aligned with the national standards, especially in administrative speed, queue system, and facility comfort. In conclusion, outpatient service quality at Mega Buana Hospital Palopo is influenced by human resources, medical staff interactions, service processes, and patient satisfaction. The findings emphasize the importance of strengthening human resource management, improving the quality of medical staff communication, enhancing queue management, and providing adequate supporting facilities to meet national service standards.
ANALISIS HUBUNGAN PERILAKU TERHADAP KEJADIAN DBD DI WILAYAH KERJA UPTD PUSKESMAS WASUPONDA Khairani, Nurul Fitri; Adam, Arlin; Sanuddin, Sudirman; Zamli, Zamli
Jurnal Kesehatan Ilmiah Aufa Royhan Vol 9 No 2 (2024): Vol. 9 No. 2 Desember 2024
Publisher : Universitas Aufa Royhan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51933/health.v9i2.1556

Abstract

Latar Belakang: Demam Berdarah Dengue adalah penyakit yang disebabkan oleh virus dengue yang di tularkan melalui gigitan nyamuk Aedes, terutama Aedes aegypti atau Aedes albopictus. Nyamuk ini cepat berkembang dan menyebabkan hampir 390 juta orang terinfeksi setiap tahunnya. Demam berdarah dengue memiliki gejala serupa dengan demam dengue namun demam berdarah dengue memiliki gejala lain seperti nyeri ulu hati terus menerus, pendarahan pada hidung, mulut, gusi, dan ada memar pada kulit vektor. Tujuan: Untuk mengetahui hubungan perilaku terhadap kejadian DBD. Metode: penelitian ini menggunakan metode cross sectional, Populasi dalam penelitian ini adalah masyarakat di wilayah kerja UPTD puskesmas wasuponda yang positif DBD dan yang tidak DBD total yang berjumlah 63 orang, Teknik pengambilan sampel pada penelitian ini menggunakan total sampling. Pengumpulan data dilakukan dengan menggunakan lembar kuesioner. Data yang telah dikumpulkan kemudian diolah dan dianalisis dengan menggunakan komputer program statistik (SPSS). Hasil: Analisis univariat mencari distribusi frekuensi, analisis bivariat didapatkan tidak ada hubungan pengetahuan dengan kejadian DBD (p=,265), selanjutnya tidak ada hubungan sikap dengan kejadian DBD (p=,056). Selanjutnya ada hubungan tindakan dengan kejadian DBD (p=,000). Kesimpulan: tidak ada hubungan antara pengetahuan dan sikap dengan kejadian DBD, selanjutnya ada hubungan antara tindakan dengan kejadian DBD.
Co-Authors Allo, Yety Bato Payung Arikalang, Aprillya Arlin Adam, Arlin Handayani, Anna Hasan, Amrullah Ilyas, Muh Justiani, Justiani Khairani, Nurul Fitri Muhammad Azwar Natsir, Nursanita Pasapan , Yasri Pongsituru, Ester M. Ridwan Amiruddin Sukma, Novian Tri Sunandi, Irwan Uly, Nilawati Zamli