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Peran Kepuasan Kerja Dalam Memediasi Kualitas Pelayanan Dan Fasilitas Terhadap Kinerja Tenaga Kesehatan Pada Klinik Umum Di Kota Serang Veriana, Ice; Suparmoko, Muhammad; Mukhlis, Ahmad
Jurnal Mirai Management Vol 9, No 1 (2024)
Publisher : STIE AMKOP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/mirai.v9i1.6356

Clinics as one of the public service institutions in the health sector require several attentions such as service quality, facilities and performance of health workers. To improve services to patients and other related environments, this research specifically aims to identify the influence of patient satisfaction in mediating the quality of services and facilities on the performance of Health Personnel (NAKES) at public clinics in the city of Serang. Human resources are one of the most crucial components in a service at a health clinic, so it is appropriate for health clinics to carry out a mechanism for maintaining human resources by paying attention to service quality and evaluating performance in order to obtain quality health clinic services. This research used a quantitative method with structural equation modeling partial least squares (SEM-PLS) analysis with a sample of 120 patients and families of public clinic patients in Serang City. The research results prove that from the coefficient column there is a significant positive influence between Service Quality and Job Satisfaction, there is a significant positive influence between Facilities and Job Satisfaction, and there is a significant positive influence between Job Satisfaction and Performance. There is a significant positive influence of Service Quality on Performance through the mediation of Job Satisfaction. There is a significant positive influence of Facilities on Performance through the mediation of Job Satisfaction. Keywords: Clinics, public service, health sector, service quality, facilities, performance, health workers

Pengaruh Pengawasan dan Budaya Organisasi terhadap Kinerja melalui Disiplin Kerja Darliah, Nani; Suparmoko, Muhammad; Maliki, Budi Ilham
Journal of Education Research Vol. 6 No. 1 (2025)
Publisher : Perkumpulan Pengelola Jurnal PAUD Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37985/jer.v6i1.1645

Sumber daya manusia merupakan salah satu unsur yang terpenting untuk menjalankan roda organisasi mencapai tujuannya, dalam pemerintahan yang baik pun dibentuk juga oleh aparat birokrasi yang memiliki kompetensi, kinerja yang tinggi, sehingga dibutuhkan pengawasan terorganisir, budaya organisasi yang baik, dan disiplin kerja pegawai. Penelitian ini bertujuan untuk mengetahui pengaruh pengawasan (P) dan budaya organisasi (BO), terhadap kinerja (K) melalui disiplin kerja (DK) sebagai variabel intervening pada ASN BKPSDM. Penelitian ini menggunakan metode kuantitatif korelasional dengan teknik sample yaitu sampling jenuh, dengan jumlah sample sebanyak 66 responden, data diperoleh dari data primer dengan menyebarkan kuesioner dan data sekunder dengan literatur terdahulu, penelitian menggunakan metode analisis statistik dengan mengunakan software smartPLS 3. Hasil yang ditemukan pada penelitian ini mengacu pada hipotesis pengaruh secara langsung dan tidak langsung, yang terdapat 7 hipotesis. Dengan hasil yang menunjukan masing-masing variabel P, BO, dan DK secara langsung berpengaruh signifikan terhadap K dengan p-value lebih kecil dari 0,05. Dan variabel P dan BO berpengaruh signifikan terhadap DK. Pengujian hipotesis secara tidak langsung menemukan P dan BO berpengaruh terhadap K melalui DK sebagai intervening dengan nilai t-statistik masing-masingnya lebih besar dari 1,96. Dapat disimpulkan secara langsung semua hipotesis yang diteliti memiliki pengaruh positif dan signifikan, sehingga dapat dinyatakan semua hipotesis dapat diterima. Kinerja pegawai ASN BKPSDM dapat meningkat jika pengawasan, budaya organisasi dan disiplin kerja juga meningkat.

PERAN BUDAYA KAIZEN, GAYA KEPEMIMPINAN DAN KEPUASAN KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN PT. NIKOMAS GEMILANG DI KOTA SERANG Mahmudah, Mahmudah; Suparmoko, Muhammad; Maliki, Budi Ilham
Pendas : Jurnal Ilmiah Pendidikan Dasar Vol. 10 No. 01 (2025): Volume 10 No. 01 Maret 2025 In Process
Publisher : Program Studi Pendidikan Guru Sekolah Dasar FKIP Universitas Pasundan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23969/jp.v10i01.23229

Productivity has an important role because a country's ability to produce goods and services determines the country's standard of living. The higher the level of productivity of a country, the greater the profits it will get, and vice versa. The purpose of this research is to determine and analyze the influence of kaizen culture, leadership style, and job satisfaction on work productivity. The approach and method used in this research is a quantitative approach with causal methods. Data collection techniques through questionnaires. The sampling method uses the Slovin formula, the sample is 95 respondents at PT. Nikomas Gemilang in Serang City.The results of the hypothesis test show that in the partial significance test each of the variables of kaizen culture and leadership style on productivity has a significance value greater than 0.05, job satisfaction on work productivity has a significance value smaller than 0.05. In a simultaneous test (F test) the variables of kaizen culture, leadership style and job satisfaction on productivity have a significance value of less than 0.05. The conclusion shows that the partial significance test of each of the kaizen culture variables and leadership style has no effect on work productivity, job satisfaction has an effect on work productivity. In a simultaneous test (F test) the variables of kaizen culture, leadership style and job satisfaction influence productivity.

The Effect Of Intrinsic And Extrinsic Motivation On Employee Performance With Job Satisfaction As An Intervening Variable In The Regional Development Planning Agency For Research And Development (Bappedalitbang) Of Banten Province Putri, Riztita Chairani; Wiguna, Wahyu; Suparmoko, Muhammad
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1848

Employee performance is a strategic determinant of public sector organizational effectiveness, including the Regional Development Planning Agency (Bappeda), which plays a central role in formulating development policies. The complexity of tasks in the Regional Development Planning, Research, and Innovation Agency (Bappedalitbang) of Cilegon City and the Bappeda of Serang City necessitates strong intrinsic and extrinsic motivation to achieve optimal performance. This study aims to analyze the influence of intrinsic and extrinsic motivation on job satisfaction and employee performance, as well as to examine the mediating role of job satisfaction in both relationships. The research focuses on employees of Bappedalitbang Cilegon City and Bappeda Serang City as representatives of regional development planning institutions with distinct tasks and challenges. A quantitative research approach was employed, utilizing Partial Least Squares Structural Equation Modelling (PLS-SEM) for data analysis. The sample was determined using the 10 times rule (Hair et al., 2022), resulting in 110 respondents. The findings indicate that intrinsic and extrinsic motivation have a significant positive effect on both job satisfaction and employee performance. Job satisfaction also significantly and positively affects employee performance and serves as a significant mediator in the relationship between both motivational factors and performance.

The Influence of Digital Transformation and Work Environment on Employee Performance through Motivation as an Intervening Variable in the Human Resources Development and Personnel Agency (Lebak Regency, Serang City and Cilegon City) Astuti, Dini Puzi; Wiguna, Wahyu; Suparmoko, Muhammad
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1849

This research is motivated by the disparity in employee data at the BKPSDM of Lebak Regency, Serang City, and Cilegon City, which arose due to suboptimal digital transformation and a work environment that did not fully support employee performance improvement. This condition has implications for the hampered employee service process and weakened employee work motivation. The purpose of this study is to analyze the influence of digital transformation and the work environment on employee performance, with work motivation as a mediating variable. The research method uses a quantitative approach with a Partial Least Squares (PLS-SEM)-based structural equation analysis technique processed using SmartPLS 3 software. The study population was all 185 BKPSDM employees in the three regions, with a sample of 127 employees determined using the Yamane formula. The research instrument was compiled based on the indicators of each variable, then tested for validity and reliability before use. The results of the study indicate that digital transformation and the work environment have a significant effect on employee performance, but digital transformation is not proven to have a direct effect on motivation. Instead, motivation plays an important role as an intermediary variable that bridges the relationship between the work environment and employee performance. The discussion of these findings confirms that the success of civil servant performance is determined not only by the adoption of digital technology, but also by the quality of a supportive work environment and internally developed motivation. This demonstrates the importance of strategies to strengthen motivation, increase digital capacity, and create a conducive work climate to optimize employee performance. In conclusion, this study provides empirical evidence that digital transformation needs to be accompanied by improvements in the work environment and strengthened motivation as a comprehensive strategy to enhance BKPSDM employee performance.

The Effect Of Work Discipline And Incentives On Employee Performance Through Motivation Of Employees In The Regional Secretariat Of Lebak District Ubaidillah, M. Farhan; Wiguna, Wahyu; Suparmoko, Muhammad
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1850

The performance of Regional Secretariat employees is a strategic factor in improving the quality of public services. However, discipline issues and dissatisfaction with incentives are still found in the Regional Secretariat of Lebak Regency, potentially reducing work motivation and impacting employee performance. This study aims to analyze the influence of work discipline and incentives on employee performance, with motivation as a mediating variable. The research method uses a quantitative approach with Partial Least Square (PLS) analysis techniques. Data were collected through distributing questionnaires to employees of the Regional Secretariat of Lebak Regency, then analyzed to test the direct and indirect effects between variables. The results show that work discipline and motivation have a significant positive effect on employee performance. Conversely, incentives do not have a direct effect on employee performance, although through motivation, incentives can have an indirect effect. These findings emphasize the importance of strengthening a culture of discipline and work motivation as a more effective strategy than relying solely on incentive policies. Thus, human resource management within the Regional Secretariat of Lebak Regency needs to be more directed at improving discipline and empowering internal employee motivation

The Influence of Democratic Leadership and Work Environment on Investment Performance Through Employee Motivation at the Investment and One-Stop Integrated Service Office (DPMPTSP) in Banten Province Hikmatiar, Muhamad; Wiguna, Wahyu; Suparmoko, Muhammad
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1852

Investment disparities between regions in Banten Province show significant differences. Cilegon City achieved the highest realization of IDR 34.696 trillion, while Serang City achieved the lowest at IDR 453.511 billion in 2024. This phenomenon indicates variations in the implementation of democratic leadership, work environment conditions, and employee motivation levels at the DPMPTSP, which influence investment performance. This study aims to analyze the influence of democratic leadership and the work environment on investment performance, both directly and through employee motivation as a mediating variable. The research location is the DPMPTSP of Banten Province, Cilegon City, and Serang City. The study used a quantitative method with a survey approach of 196 licensing and investment service employees. Questionnaires were collected through google form with scala Likert 1-5 and analyzed using PLS-SEM through SmartPLS 4.0 The results of the study indicate that seven hypotheses are accepted. Employee work motivation has the strongest influence on investment performance, followed by democratic leadership on motivation and work environment on motivation. Employee work motivation is proven to mediate the relationship between democratic leadership and work environment on investment performance. The integration of democratic leadership, a conducive work environment, and employee work motivation is the key to improving DPMPTSP investment performance. Practical implications are aimed at optimizing human resources and improving the work climate in public investment services.

The Effect Of Digital Skills And Digital Knowledge On The Performance Of Micro-Enterprise Actors In The Culinary Sector In Cilegon City Through Entrepreneurial Spirit As A Mediation Variable Hafidz, Hafidz; Wiguna, Wahyu; Suparmoko, Muhammad
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1853

Culinary MSMEs in Cilegon City play a crucial role in the regional economy, but the low digital skills and digital knowledge of business actors pose a challenge in today's technological developments. This study aims to determine the extent of influence of digital skills and digital knowledge on business actor performance, with entrepreneurial spirit as a mediating variable. The research method used is quantitative with a causal approach. The study population consisted of 3,681 business actors, with a sample of 120 respondents taken using the technique. cluster area sampling. Data were collected through a questionnaire with a Likert scale of 1-5 and analyzed using Structural Equation Modelling (SEM) based Partial Least Square (PLS). The results of the study indicate that digital skills and entrepreneurial spirit have a direct positive and significant effect on performance. Digital knowledge does not have a significant direct effect on performance. Digital skills do not have a significant effect on entrepreneurial spirit), but digital knowledge has a positive and significant effect on entrepreneurial spirit. Entrepreneurial spirit does not mediate the relationship between digital skills and performance, but mediates the relationship between digital knowledge and performance. In conclusion, improving digital skills and digital knowledge accompanied by strengthening the entrepreneurial spirit can be an effective strategy to boost the performance of micro-entrepreneurs in the culinary sector in Cilegon City.

The Effect Of Job Satisfaction And Work Environment On Employee Performance Mediated By Work Motivation On Employees Of The Regional Secretariat Of Pandeglang Regency Wohung, Antonius Barnabas Ala; Suparmoko, Muhammad; Wiguna, Wahyu
Jurnal Economic Resource Vol. 8 No. 2 (2025): September - February
Publisher : Fakultas Ekonomi & Bisnis Universitas Muslim Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57178/jer.v8i2.1892

This study aims to analyze the effect of job satisfaction and work environment on employee performance mediated by work motivation among civil servants at the Regional Secretariat of Pandeglang Regency. Employee performance in public institutions plays a crucial role in ensuring effective governance and quality public services. However, preliminary observations indicate that the performance of employees at the Regional Secretariat of Pandeglang remains suboptimal, as reflected in low attendance rates and inconsistent work discipline. This research employs a quantitative approach with survey methods using a structured questionnaire distributed to civil servants at the Regional Secretariat of Pandeglang. The population consists of 132 employees, with samples determined using appropriate sampling techniques. Data were analyzed using Structural Equation Modeling (SEM) with Partial Least Squares (PLS) to test both direct and indirect relationships among variables. The study investigates whether job satisfaction and work environment significantly influence employee performance, whether these variables affect work motivation, and whether work motivation mediates the relationship between job satisfaction, work environment, and employee performance. The findings are expected to contribute theoretically by enriching the field of human resource management, especially regarding motivation, job satisfaction, work environment, and employee performance in the public sector. Practically, the results provide recommendations for the Regional Secretariat of Pandeglang Regency to design strategic policies and programs to improve employee motivation and performance, thereby enhancing the effectiveness of governance and public service delivery.

Peran Motivasi: Dalam Memediasi Disiplin Kerja dan Lingkungan Kerja terhadap Kinerja Karyawan Rismaya, Nurimah; Suparmoko, Muhammad; Wiguna , Wahyu
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 3 (2025): Agustus - October
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i3.3009

Penelitian ini bertujuan untuk menganalisis pengaruh disiplin kerja dan lingkungan kerja terhadap kinerja karyawan dengan motivasi kerja sebagai variabel mediasi pada PT. Nikomas Gemilang. Disiplin kerja dan lingkungan kerja dipandang sebagai faktor penting yang memengaruhi motivasi, produktivitas, serta pencapaian kinerja organisasi. Penelitian dilakukan dengan pendekatan kuantitatif melalui metode survei, menggunakan kuesioner skala Likert. Populasi penelitian adalah seluruh karyawan departemen midsole PT. Nikomas Gemilang dengan jumlah responden sebanyak 150 orang yang dipilih melalui teknik purposive sampling. Analisis data dilakukan dengan metode Partial Least Square-Structural Equation Modeling (PLS-SEM) menggunakan software SmartPLS 4. Hasil penelitian menunjukkan bahwa disiplin kerja berpengaruh positif dan signifikan terhadap motivasi kerja maupun kinerja karyawan. Demikian pula, lingkungan kerja terbukti berpengaruh positif dan signifikan terhadap motivasi serta kinerja karyawan. Selanjutnya, motivasi kerja juga berpengaruh positif dan signifikan terhadap kinerja karyawan serta memediasi secara signifikan pengaruh disiplin kerja dan lingkungan kerja terhadap kinerja. Kesimpulannya, peningkatan disiplin kerja dan perbaikan lingkungan kerja dapat meningkatkan kinerja, baik secara langsung maupun melalui peningkatan motivasi. Temuan ini memberikan implikasi bagi manajemen PT. Nikomas Gemilang untuk memperkuat kebijakan disiplin, menciptakan lingkungan kerja kondusif, serta mengembangkan program peningkatan motivasi agar kinerja karyawan semakin optimal.

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