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Journal : Journal of Educational Development and Learning (JEDAL)

The Influence of Service Quality and Teacher Performance on Student Satisfaction with Administrative Services Alifani Nur Indah Sari; Muh. Nasrullah; Nasir Nasir
Journal of Educational Development and Learning (JEDAL) Volume 1, Issue 1, August 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/ptqf6v51

Abstract

Student satisfaction represents something that is very useful in achieving school targets, for this reason school principals must pay attention to the quality of service and teacher performance because both are able to provide services for students to feel and see. The aim of this research is to determine the influence of service quality and educator performance on student satisfaction with administrative services at SMA Plus Budi Utomo Makassar. This research is included in descriptive research with a quantitative approach. The sample in this study was 103 students at SMA Plus Budi Utomo Makassar using a simple random sampling technique. In this research, data collection techniques used were observation, questionnaires, interviews and documentation. Meanwhile, the various data analyzes in this research used descriptive statistical analysis, classical assumption tests, hypothesis tests and multiple linear regression. The results of the research explain that the service quality variable is at a good level, while the teacher performance variable is at a very good level, and the student satisfaction variable is at a very good level. Based on the results of the correlation test, the two variables, namely service quality and student satisfaction, have a moderate relationship, while the two variables, namely teacher performance and student satisfaction, do not have a significant relationship. Based on the partial test results, it was concluded that there was a positive and significant influence on service quality on teacher performance, and no positive and significant influence on teacher performance on student satisfaction at SMA Plus Budi Utomo Makassar. Meanwhile, service quality and teacher performance simultaneously influence student satisfaction.
The Influence of the Application of the Demonstration Method on Student Learning Achievement on the Document Storage System Material of the OTKP Department at SMK Negeri 1 Makassar Andriani Andriani; Haedar Akib; Nasir Nasir
Journal of Educational Development and Learning (JEDAL) Volume 1, Issue 2, December 2024
Publisher : ASHA Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70188/e6bwgt47

Abstract

In the document storage system material, teaching strategies are needed to support the learning process. Because the material discusses archive systems or documents, types of documents, electronic documents, digital documents and so on. Learning goals will be achieved, if teachers strive to choose the right learning strategy. The learning strategy used by educators in the document storage system material is to use the demonstration method, so that educators will easily apply the material and students will easily understand and apply the theories obtained after the learning process. Choosing the right teaching strategy will increase student learning achievement in terms of skills or expertise. The purpose of the study is to examine the effect of the application of the demonstration method on student learning achievement on the document storage system material of the Department of Office Governance Automation at SMK Negeri 1 Makassar. The approach used is quantitative. Data analysis techniques are descriptive statistics and classical assumption tests. The results of the processing showed: (1) the variable of the application of the demonstration method (X), classified as good. (2) the variable of student learning achievement (Y), reviewed from the student's report card score on the document storage system material which is classified as a very high category with a good score range. (3) The correlation test of product moment is known to have a significant influence and has a moderate relationship. As well as for the simple linear regression test, it shows a positive and significant influence between the variables of the application of the demonstration method (X) on student learning achievement (Y) and the document storage system material at SMK Negeri 1 Makassar