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All Journal Dinasti International Journal of Management Science Jurnal Ekonomi Manajemen Sistem Informasi Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Dinasti International Journal of Digital Business Management Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Journal of Accounting and Finance Management (JAFM) International Journal of Advanced Multidisciplinary Siber International Journal of Digital Business International Journal of Economics, Business and Innovation Research Greenation International Journal of Tourism and Management Greenation International Journal of Economics and Accounting Greenation Management and Business Review (GMBR)
Osrita Hapsara
Batanghari University, Jambi
Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Influence of Leadership Support and Work Environment on Employee Work Morale, Which Implications for the Quality of Public Services at the Population and Civil Registration Service of West Tanjung Jabung Regency M. Syafruddin Nur; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 6 No. 5 (2025): Dinasti International Journal of Digital Business Management (August - Septembe
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v6i5.5474

Abstract

This study aims to describe leadership support, work environment, work morale, and the quality of public services at the Population and Civil Registration Office of West Tanjung Jabung Regency. It also analyzes the influence of leadership support and the work environment on the quality of public services, both directly and indirectly through work morale. The study uses a quantitative approach with a survey method. The study population was 12,264 people served by the Population and Civil Registration Office of West Tanjung Jabung Regency, with a sample of 100 respondents determined using the Slovin formula. Data were collected through questionnaires and documentation, then analyzed using Structural Equation Modeling with Partial Least Square (SEM-PLS). The results showed that leadership support and the work environment had a positive and significant effect on employee work morale. Work morale was proven to play an important role as a mediating variable that strengthens the influence of leadership support and the work environment on the quality of public services. These findings confirm that the optimization of public services is not only determined by the procedural system, but also by managerial support and a conducive work environment. This research is expected to provide a practical contribution to the Population and Civil Registration Office of West Tanjung Jabung Regency in improving the quality of services, while enriching academic studies on the relationship between leadership, work environment, work enthusiasm, and the quality of public services
The Influence of Organizational Competency and Communication on Job Satisfaction and Implications for Employee Performance at Bank Jambi Novianti Novianti; M. Zahari; Osrita Hapsara
Dinasti International Journal of Digital Business Management Vol. 7 No. 5 (2026): Dinasti International Journal of Digital Business Management (August-September
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijdbm.v7i5.7216

Abstract

This study aims to analyze the influence of organizational competence and communication on job satisfaction, which in turn impacts employee performance at Bank Jambi. This research is motivated by the importance of improving the quality of human resources in the increasingly competitive banking industry. Therefore, organizational competence and communication are strategic factors in creating job satisfaction and improving employee performance. The study employed a quantitative approach with a survey method. The study population was 168 Bank Jambi employees, while the sample size was 118 respondents, determined using the Slovin formula and proportionate random sampling technique. Data collection was conducted through questionnaires using a five-point Likert scale. Data analysis was conducted using the Structural Equation Modeling-Partial Least Squares (SEM-PLS) approach using SmartPLS 3 software. The results indicate that organizational competence and communication have a positive and significant effect on job satisfaction. Competence, organizational communication, and job satisfaction also have a positive and significant effect on employee performance. Furthermore, job satisfaction has been shown to significantly mediate the influence of organizational competence and communication on employee performance. These findings indicate that improving employee competency supported by effective organizational communication will increase job satisfaction, which ultimately impacts employee performance. This research provides practical implications for Bank Jambi management to continue developing employee competency, strengthening organizational communication systems, and creating a work environment that enhances job satisfaction as an effort to sustainably improve organizational performance
The Effect of Job Analysis and Career Development Through Competency on Employee Performance Erwan Erwan; M. Zahari; Osrita Hapsara
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3264

Abstract

The objectives of this study are: 1) to describe job analysis (JA), career development, competencies, and employee performance; 2) to analyze the direct and indirect effects of job analysis (JA) and career development on competencies; 3) to assess the direct and indirect effects of job analysis (JA) and career development on employee performance; 4) to determine the effect of competencies on employee performance; and 5) to evaluate the effect of job analysis (JA) and career development on employee performance through competencies. The research method employed descriptive and verificative analysis with a path analysis approach. The sample consisted of 62 respondents, and data were collected through a census survey using a questionnaire. The findings of the study are as follows: 1) The variables of job analysis, career development, and competencies are in fairly good condition, while performance is categorized as moderate; 2) Job analysis (JA) and career development have direct and indirect effects on competencies; 3) Job analysis and career development have both direct and indirect effects on employee performance; 4) Competencies have an effect on employee performance; 5) Job analysis and career development through competencies impact employee performance.
The Influence of Work Facilities and Internal Communication on the Performance of Civil Servants Through Motivation at the Education Office and Culture of Muaro Jambi Regency Jasrianto Jasrianto; M. Zahari; Osrita Hapsara
Dinasti International Journal of Economics, Finance & Accounting Vol. 5 No. 4 (2024): Dinasti International Journal of Economics, Finance & Accounting (September - O
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijefa.v5i4.3269

Abstract

This study evaluates and analyzes the impact of work facilities and internal communication on civil servant performance, with work motivation as a mediating variable, at the Education and Culture Office of Muaro Jambi Regency. Using both descriptive and verification methods, the research involved 62 employees from the office and employed the Partial Least Squares (PLS) method for analysis. The results from the questionnaire indicated that work facilities had a total score of 2859, classified as good, while internal communication scored 2836, also in the good range. Work motivation was rated at 3080, placing it in the high category, and employee performance scored 3099, which is similarly high. The findings show that work facilities have significant impact on motivation. Internal communication also positively and significantly influences motivation. Additionally, both work facilities and internal communication have significant effect on employee performance. Motivation is demonstrated to positively and significantly affect employee performance. Moreover, work facilities and internal communication both positively and significantly impact employee performance through the mediation of motivation at the Muaro Jambi Regency Education and Culture Office.
The Influence of Discipline and Work Environment on the Quality of Public Services through Motivation in Tungkal Ilir District, Tanjung Jabung Barat Regency Ariyanto Ariyanto; Fakhrul Rozi Yamali; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 1 (2025): Dinasti International Journal of Management Science (September - October 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i1.5477

Abstract

This study aims to provide an overview of discipline, work environment, motivation, and the quality of public services in Tungkal Ilir District, as well as to examine and analyze the influence of discipline and work environment on public service quality through motivation in Tungkal Ilir District, Tanjung Jabung Barat Regency. This research employs a descriptive-verificative approach and uses Partial Least Squares (PLS) analysis. Based on the results of the descriptive analysis, it explains that the discipline variable (X1) obtained a total score of 5,542 with an average score of 346 and is in the Very High category, the work environment (X2) obtained a total score of 4,181 with an average of 348 and is included in the Very Good category, motivation (Y) obtained a total score of 4,901 with an average of 350 and is included in the Very High category and the quality of public services (Z) obtained a total score of 4,154 with an average of 346 and is in the Very Good category. The results show that discipline and work environment have a positive and significant effect on motivation and public service quality, both directly and indirectly through motivation. Good discipline encourages higher motivation and leads to improved service quality, while a conducive work environment strengthens employee motivation and results in better public services. Motivation plays an important role as a mediating factor in linking discipline and work environment with improvements in public service quality.
The Influence of Competence and Work Facilities on Employee Performance with Work Motivation as an Intervening Variable at PT. Telekomunikasi Indonesia Jambi Branch Mardoni Mardoni; Fakhrul Rozi Yamali; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 1 (2025): Dinasti International Journal of Management Science (September - October 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i1.5494

Abstract

This study aims to determine and analyze the description of competency, work facilities, work motivation, and employee performance at PT. Telekomunikasi Indonesia Jambi Branch and to determine and analyze the influence of competency and work facilities on employee performance with work motivation as an intervening variable. The population in this study were all employees at PT. Telekomunikasi Indonesia Jambi Branch totaling 231 people consisting of 76 permanent employees and 155 contract employees. While the sampling technique in this study used purposive sampling. While for the analysis technique used in this study was through SmartPLS 3.0. Descriptively, competency, work facilities, motivation, and employee performance at PT. Telekomunikasi Indonesia Jambi Branch were perceived to have been going well. Meanwhile, from the hypothesis testing conducted, it can be concluded that competency and work facilities have a positive and significant influence on employee motivation and performance, both directly and through the mediating variable of motivation. These results confirm that increasing competency and work facilities will encourage motivation and have a significant impact on improving employee performance.
The Influence of the Physical Work Environment, Competence, and Work Culture on Motivation and Their Impact on ASN Performance at Regional Office VII of the Palembang State Civil Service Agency Rahmad Ramadhan; Fakhrul Rozi Yamali; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6188

Abstract

This study aims to analyze the influence of the physical work environment, competence, and work culture on motivation and their impact on the performance of State Civil Apparatus (ASN) at Regional Office VII of the State Civil Service Agency (BKN) Palembang. The background of this study is based on the importance of internal and external organizational factors in improving ASN performance, particularly through the creation of a conducive work environment, improving employee competence, and establishing a positive work culture. The research method used is a quantitative approach with an explanatory research type. The population in this study were all ASN at Regional Office VII of BKN Palembang. Sampling was carried out using a saturated sampling technique, where the entire population was used as a research sample. Data were collected through closed questionnaires and analyzed using path analysis with the help of the SPSS program to determine the direct and indirect relationships between variables. The results of the study indicate that the physical work environment, competence, and work culture have a positive and significant effect on ASN motivation. In addition, motivation has a positive and significant effect on ASN performance, and acts as a mediating variable in the relationship between the variables of the physical work environment, competence, and work culture on ASN performance. These findings indicate that improving the quality of the work environment, strengthening competencies, and implementing a good work culture will encourage higher work motivation, which will ultimately have an impact on improving the performance of ASN in the Palembang Regional Office VII of BKN.
The Influence of Discipline and Work Facilities on Employee Performance with Motivation as an Intervening Variable at the Danau Teluk District Office, Jambi City Elly Firnando; Fakhrul Rozi Yamali; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6189

Abstract

The purpose of this study is to describe discipline, work facilities, motivation and employee performance in Danau Teluk District, Jambi City and to analyze the influence of discipline and work facilities partially and simultaneously directly and indirectly on employee motivation and performance, as well as to analyze motivation on employee performance. To answer the research objectives, this study is supported by theoretical studies related to the research variables, namely discipline, work facilities, motivation and employee performance. In addition, the author also looked for relevant previous research in the form of articles/journals and previous theses to support this research. The population in this study were 60 employees of Danau Teluk District, Jambi City with conditions in 2025 and sampling using total sampling where the entire population was used as a sample of this study. The data analysis technique used in this study was through path analysis followed by hypothesis testing through the F test (Simultaneous) and t test (Partial). From the path analysis test conducted, it was found that discipline and work facilities influenced motivation by 75% while the rest was influenced by other variants. Discipline and work facilities have a 68.5% influence on employee performance, and in the final structure, motivation has a 65.2% influence on employee performance, with the remainder influenced by variables outside of this study. This study concludes that discipline, work facilities, motivation, and employee performance are in a fairly satisfactory and high condition. In addition, discipline and work facilities partially and simultaneously have a positive and significant influence on employee motivation and performance in the Danau Teluk District, Jambi City. Likewise, motivation has a positive and significant influence on employee performance.
The Effect of Organizational Climate and Competence on Employee Performance Through Work Motivation at PT. Jambi Regional Development Bank Sutomo Branch Afrida Tria Ningsih; M. Zahari; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 7 No. 6 (2026): Dinasti International Journal of Management Science (July - August 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i6.7129

Abstract

This study aims to analyze the influence of organizational climate and competence on employee performance through work motivation at PT. Bank Pembangunan Daerah Jambi, Sutomo Branch. The study used a quantitative approach with an explanatory research design. The study population was all 55 employees of PT. Bank Pembangunan Daerah Jambi, Sutomo Branch. Given the relatively small population, this study used a census sampling technique, thus all members of the population were included in the study sample. Primary data were collected through questionnaires using a five-point Likert scale. Data analysis was conducted using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) approach using SmartPLS software. The analysis included testing the outer model, inner model, coefficient of determination (R²), predictive relevance (Q²), effect size (f²), hypothesis testing, and analysis of direct and indirect effects through bootstrapping. The results showed that organizational climate had a positive and significant effect on employee work motivation and performance. Competence also had a positive and significant effect on both employee motivation and performance. Furthermore, work motivation was shown to have a positive and significant effect on employee performance. The results of the mediation test indicate that work motivation positively mediates the influence of organizational climate on employee performance and the influence of competence on employee performance. This finding indicates that improving the quality of the organizational climate and employee competence will be more effective in improving performance if accompanied by increased work motivation. The implications of this research suggest that the management of PT. Bank Pembangunan Daerah Jambi Sutomo Branch needs to continue creating a conducive organizational climate, improving competence through ongoing education and training programs, and developing policies that can enhance employee work motivation as an effort to sustainably improve organizational performance.
The Effect of Work Facilities and Career Development on Employee Performance Through Work Motivation in Muara Sabak Timur District, Tanjung Jabung Timur Regency Jusmail Jusmail; M. Zahari; Osrita Hapsara
Dinasti International Journal of Management Science Vol. 8 No. 1 (2026): Dinasti International Journal of Management Science (September - October 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v8i1.7217

Abstract

This study aims to analyze the influence of work facilities and career development on employee performance through work motivation as a mediating variable in Muara Sabak Timur District, Tanjung Jabung Timur Regency. This study used a quantitative approach with a survey method. The study population consisted of 62 employees, and the entire population was sampled using a saturated sampling technique (census). Data collection was conducted through questionnaires using a Likert scale. Data analysis was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with the assistance of SmartPLS software. The results indicate that work facilities and career development have a positive and significant effect on work motivation. Furthermore, work facilities, career development, and work motivation also have a positive and significant effect on employee performance. Testing for indirect effects indicates that work motivation mediates the relationship between work facilities and career development on employee performance. The findings of this study indicate that the provision of adequate work facilities and the implementation of a fair and transparent career development system can increase employee work motivation, which ultimately impacts employee performance in Muara Sabak Timur District, Tanjung Jabung Timur Regency
Co-Authors Afrida Tria Ningsih Ariyanto Ariyanto Bebi Fivanka Bella Beliana Bintang Citra Andawari Dadan Sulaiman Dwicitra Kastianty Putri Elly Firnando Erwan Erwan Fitriadi Darussalam Hardiansyah Hardiansyah Hendri Hendri Hilman Hidayat Ida Novitria Ignatius Septo Pramesworo Iyusnawati Iyusnawati Jasrianto Jasrianto Jondri Jondri Jusmail Jusmail Linda Trismi A M Zahari M. Aris M. Ramadhan M. Syafruddin Nur M. Zahari M. Zahari M. Zahari Mardoni Mardoni Melly Berliana Putri Novalynda Novalynda Novianti Novianti Pantun Bukit Pantun Bukit Rahma Agustina Rahmad Ramadhan Rudianto Saiyid Syekh Sari Oktriyani Sigit Sugiardi Siska Diniati.Z Sofyan Ali Wisnilili Niawati Yamali, Fahrul Rozi Yunita Wijayanti Jumady