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Osrita Hapsara

Batanghari University, Jambi

Author-ID : 7804073

Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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The Influence of Compensation on Employee Performance Through Commitment and Motivation at PT. Bank Rakyat Indonesia (Persero) Tbk. Abunjani Sipin Branch, Jambi Linda Trismi A; M Zahari; Osrita Hapsara
International Journal of Advanced Multidisciplinary Vol. 3 No. 4 (2025): International Journal of Advanced Multidisciplinary (January-March 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v3i4.759

This research aims to achieve several objectives, which include: 1) Explaining the aspects of compensation, commitment, motivation, and employee performance at Bank BRI Abunjani Sipin Jambi Branch; 2) Examining the influence of compensation on employee commitment; 3) Investigating the impact of compensation on employee motivation; 4) Assessing the effect of compensation on employee performance; 5) Evaluating how commitment affects employee performance; 6) Analyzing the influence of work motivation on employee performance; 7) Studying the effect of compensation on employee performance mediated by commitment; and 8) Assessing the effect of compensation on employee performance mediated by motivation. The study's population comprises 114 employees at the BRI Sipin Branch in Jambi City in 2023, with a saturated sampling technique being utilized. This research employs a quantitative methodology with a survey approach and utilizes Partial Least Squares (PLS) for data analysis. The findings reveal that compensation exerts both direct and indirect positive and significant effects on employee performance, mediated by commitment and motivation. Furthermore, commitment and motivation themselves have a direct and significant positive influence on employee performance. These findings indicate that when the compensation provided aligns with employees xpectations, it enhances their commitment and motivation, resulting in improved work performance.

The Influence of Competence and Work Facilities Through Service Quality on Public Satisfaction at the Kuala Tungkal Primary Tax Service Office, West Tanjung Jabung Regency Novalynda Novalynda; M. Zahari; Osrita Hapsara
International Journal of Advanced Multidisciplinary Vol. 4 No. 2 (2025): International Journal of Advanced Multidisciplinary (July - September 2025)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/ijam.v4i2.1296

This study aims to describe the competence, work facilities, quality of public services and public satisfaction at the Kuala Tungkal Pratama Tax Service Office, West Tanjung Jabung Regency and to determine and analyze the influence of competence and work facilities through service quality on public satisfaction at the Kuala Tungkal Pratama Tax Service Office, West Tanjung Jabung Regency. This type of research uses descriptive verification research. This study uses the PLS analysis method. Based on the results of the descriptive analysis, it explains that the competence (X1) at the Kuala Tungkal Pratama Tax Service Office obtained a total score of 3,754 with an average score of 417, which is included in the high category. The work facilities variable (X2) obtained a total score of 5,401 with an average score of 415 and is included in the good category. Furthermore, the quality of public services (Y) obtained a total score of 4,969 with an average of 414 and is in the good category. Meanwhile, the level of public satisfaction (Z) obtained a total score of 4,955 with an average of 413 and is included in the high category. The results of this study also indicate that employee competence and work facilities have a positive and significant influence on improving the quality of public services, which in turn impacts public satisfaction. Furthermore, competence and work facilities also directly positively influence public satisfaction, so that improvements in both aspects will encourage the realization of more satisfactory services. The quality of public services itself has been proven to be a significant factor in increasing public satisfaction, while also acting as a mediating variable that strengthens the relationship between competence and work facilities and public satisfaction.

The Effect of Employee Competence and Socialization Through Service Quality on Community Satisfaction in Mestong District, Muaro Jambi Regency Melly Berliana Putri; M. Zahari; Osrita Hapsara
Greenation Management and Business Review Vol. 3 No. 1 (2026): Greenation Management and Business Review (October 2026 - March 2027)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gmbr.v3i1.736

This research aims to obtain an overview of employee competence, socialization, public service quality, and community satisfaction as well as analyze the direct or indirect influence of employee competence and socialization on community satisfaction through the quality of public services. The research was carried out in Mestong District, Muaro Jambi Regency. The population in this study is people who receive services in Mestong District, Muaro Jambi Regency in 2025 with a sample of 100 respondents. Data collection was carried out through the distribution of questionnaires to respondents. The data analysis technique used was path analysis followed by hypothesis testing using the F test (simultaneous) and the t test (partial). All data processing is carried out using SPSS. The results of the descriptive study show that employee competence, socialization, quality of public services, and community satisfaction are in the good category. Based on the results of the path analysis, it is known that employee competence and socialization simultaneously or partially have a positive effect on the quality of public services. In addition, employee competence and socialization also have a positive effect on community satisfaction, both directly and indirectly through the quality of public services as an intervening variable. The quality of public services has also been proven to have a positive and significant effect on public satisfaction. The findings of the study show that improving employee competencies supported by the implementation of effective socialization is able to improve the quality of public services so that it has an impact on increasing public satisfaction. The quality of public services is the most dominant variable in strengthening the relationship between employee competence, socialization, and community satisfaction in Mestong District, Muaro Jambi Regency.

The Effect of Leadership Support and Work Performance Assessment on Work Spirit and Its Impact on Employee Performance at Bank Jambi Head Office Dwicitra Kastianty Putri; M. Zahari; Osrita Hapsara
Greenation Management and Business Review Vol. 3 No. 1 (2026): Greenation Management and Business Review (October 2026 - March 2027)
Publisher : Greenation Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gmbr.v3i1.737

This study aims to analyze the influence of leadership support and performance appraisals on work morale and their impact on employee performance at Bank Jambi Head Office. Leadership support is seen as a factor capable of increasing motivation and work morale through providing direction, attention, recognition, and facilitation of work needs. Meanwhile, objective and transparent performance appraisals are expected to encourage employees to improve the quality and quantity of their work. The study used a quantitative approach with a survey method. The study population was 168 employees at Bank Jambi Head Office. The sample was determined using the Slovin formula with a 7.5% error rate, resulting in 118 respondents. Data analysis was conducted using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results are expected to show that leadership support and performance appraisals have a positive effect on work morale. Furthermore, leadership support, performance appraisals, and morale are expected to have a positive effect on employee performance. Morale is also expected to act as a mediating variable in the relationship between leadership support and performance appraisals on employee performance. The research findings are expected to contribute to the development of human resource management strategies, particularly in improving performance through strengthening leadership support and a fair and transparent performance appraisal system.

Co-Authors Afrida Tria Ningsih Ariyanto Ariyanto Bebi Fivanka Bella Beliana Bintang Citra Andawari Dadan Sulaiman Dwicitra Kastianty Putri Elly Firnando Erwan Erwan Fitriadi Darussalam Hardiansyah Hardiansyah Hendri Hendri Hilman Hidayat Ida Novitria Ignatius Septo Pramesworo Iyusnawati Iyusnawati Jasrianto Jasrianto Jondri Jondri Jusmail Jusmail Linda Trismi A M Zahari M. Aris M. Ramadhan M. Syafruddin Nur M. Zahari M. Zahari M. Zahari Mardoni Mardoni Melly Berliana Putri Novalynda Novalynda Novianti Novianti Pantun Bukit Pantun Bukit Rahma Agustina Rahmad Ramadhan Rudianto Saiyid Syekh Sari Oktriyani Sigit Sugiardi Siska Diniati.Z Sofyan Ali Wisnilili Niawati Yamali, Fahrul Rozi Yunita Wijayanti Jumady

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