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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) IKRA-ITH ABDIMAS Journal of Management and Leadership eCo-Buss Jurnal Penelitian Ekonomi Akuntansi (JENSI) ANALISIS - SCIENTIFIC JOURNAL OF ECONOMICS, MANAGEMENT, BUSINESS, AND ACCOUNTING Jurnal Manajemen dan Inovasi (MANOVA) Journal of Servite Jurnal Valuasi : Jurnal Ilmiah Ilmu Manajemen dan Kewirausahaan Jurnal Riset Manajemen dan Bisnis
Fahri Haikal
Tanri Abeng University
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

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Pelatihan Pengajaran Berbasis Digital Bagi Guru SMK Gutama Jakarta Priyono, Agung; Mulya, Muhamad Femy; Umam, Akhmad Hairul; Diandra, Didip; Anwar, Saipul; Haikal, Fahri
Journal of Servite Vol. 6 No. 2 (2024): Journal of SERVITE
Publisher : Institut Komunikasi dan Bisnis LSPR

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37535/

Abstract

Kemajuan teknologi digital telah membawa perubahan besar dalam berbagai aspek kehidupan, termasuk dalam dunia Pendidikan. Saat ini, penerapan teknologi dalam proses pembelajaran menjadi kebutuhan yang mendesak untuk meningkatkan kualitas pendidikan di era digital. Untuk menjawab tantangan tersebut, diperlukan sebuah program pelatihan yang bertujuan meningkatkan kemampuan para guru dalam menggunakan teknologi sebagai bagian dari proses pembelajaran. Melalui kegiatan Pengabdian kepada Masyarakat ini, kami berharap dapat membantu guru-guru SMK Gutama Jakarta dalam mengembangkan keterampilan mereka dalam pengajaran berbasis digital. Dengan begitu, diharapkan para guru mampu menciptakan pengalaman belajar yang lebih menarik, interaktif, dan efektif bagi siswa. Metode ini berfokus pada pengembangan kemampuan berpikir kritis, analitis, dan praktis yang memungkinkan siswa untuk memahami dan menerapkan pengetahuan dalam kehidupan nyata. bahwa peserta merasa sangat puas dengan penyelenggaraan kegiatan berdasarkan waktu pelaksanaan, materi yang disampaikan, cara penyajian materi, aspek kemanfaatan materi. Kegiatan ini juga sejalan dengan upaya pemerintah dalam mempersiapkan sumber daya manusia yang unggul dan adaptif terhadap perkembangan teknologi. Kata kunci: Pengajaran, Digital, Kompetensi, Pelatihan, Teknologi   The advancement of digital technology has brought about major changes in various aspects of life, including in the world of education. Currently, the application of technology in the learning process is an urgent need to improve the quality of education in the digital era. To answer this challenge, a training program is needed that aims to improve the ability of teachers to use technology as part of the learning process. Through this Community Service activity, we hope to be able to help SMK Gutama Jakarta teachers develop their skills in digital-based teaching. That way, it is hoped that teachers will be able to create a more interesting, interactive, and effective learning experience for students. This method focuses on developing critical, analytical, and practical thinking skills that enable students to understand and apply knowledge in real life. that participants were very satisfied with the implementation of the activity based on the time of implementation, the material presented, the method of presenting the material, and the aspect of the usefulness of the material. This activity is also in line with the government's efforts to prepare superior human resources that are adaptive to technological developments. Keywords: Teaching, Digital, Competence, Training, Technology
The Influence of Work Motivation and Career Development on Employee Loyalty, Case Study of PT Delta Indonesia Pranenggar R. Hario Sulistianto; Fahri Haikal; Agung Priyono; Musdalifa Ramdhani Johardi
eCo-Buss Vol. 7 No. 2 (2024): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v7i2.1797

Abstract

This study dives into the qualities companies seek in their workforce, highlighting the need for employees who are not only skilled but also dedicated to their tasks. By examining PT Delta Indonesia Praneggar's employees, it focuses on how work motivation and career development influence employee loyalty. The research draws from a sample of 36 permanent employees who have worked for at least two years. Data was collected using questionnaires—distributed either online or offline—and secondary sources like company records and documentation. The findings reveal an interesting pattern. Work motivation alone does not have a notable impact on employee loyalty. In contrast, career development significantly strengthens employee commitment. When examined together, work motivation and career development both contribute to fostering loyalty among employees. This indicates that while motivation is important, structured career growth plays a more substantial role in retaining a committed workforce.
THE INFLUENCE OF SERVICE QUALITY, SERVICE RESPONSIVENESS, AND CUSTOMER SERVICE COMPETENCE ON CUSTOMER SATISFACTION AMONG USERS OF THE HALO BCA CONTACT CENTER SERVICE Sonia Sonia; Agung Priyono; Fahri Haikal; Akhmad Hairul Umam; Vitrio Wibisono
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1213

Abstract

The intense competition in the banking industry today requires financial institutions to continuously adapt to the increasingly dynamic needs of society. Service quality has become a crucial factor for banks in maintaining customer trust and loyalty. As the frontline of customer interaction, effective communication between the bank and its customers through customer service plays a key role in preserving the institution's reputation. This study aims to examine the effect of service quality, service responsiveness, and customer service competence on customer satisfaction in the Halo BCA contact center service. Service quality refers to the overall evaluation of customers regarding the excellence of a service. Service responsiveness, is one of the main dimensions used to assess how promptly a company handles customer complaints. Competence refers to the combination of technical knowledge and interpersonal skills possessed by service officers. The population in this study consists of customers of Bank Central Asia (BCA), with a sample of 100 respondents. The sampling technique used is Purposive Sampling. Data were collected by distributing questionnaires to BCA customers via the WhatsApp application, and the data were analysed using the SmartPLS 4.0 program. The results of the study indicate that service quality has no significant effect on customer satisfaction. Service responsiveness does not have a significant effect on customer satisfaction. Meanwhile, Customer service competence has a positive and significant effect on customer satisfaction.
THE INFLUENCE OF PRICE, LOCATION, AND PRODUCT QUALITY ON PURCHASE DECISIONS (A STUDY ON HIDUP BARU FARM) Fadhli Muharram; Fahri Haikal; R. Hario Sulistianto
Journal of Management and Leadership Vol. 9 No. 1 (2026): Vol. 9, No. 1, May 2026
Publisher : Management and Leadership Study Programme

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47970/jml.v9i1.1220

Abstract

This study aims to determine: (1) the effect of price, (2) the effect of location, (3) the effect of product quality, and (4) the effect of price, location, and product quality on purchasing decisions at Hidup Baru Farm. The research method used was a quantitative method with a descriptive approach. The population in this study consisted of consumers of Hidup Baru Farm, with a sample of 75 respondents obtained using purposive sampling techniques. Data collection was carried out through questionnaires distributed using a Likert scale. The analytical method used was multiple linear regression with the assistance of SPSS version 32 software. The results showed that partially, price had no significant effect on purchasing decisions with a significance value of 0.161 > 0.05. Location also had no significant effect on purchasing decisions with a significance value of 0.689 > 0.05. Meanwhile, product quality had a positive and significant effect on purchasing decisions with a significance value of 0.017 < 0.05. Simultaneously, the results showed that price, location, and product quality had a positive and significant effect on purchasing decisions at Hidup Baru Farm.
Co-Authors AGUNG PRIYONO Akhmad Hairul Umam, Akhmad Hairul Annisa Annisa Apandi, Aden Azhari, Muhammad Zakky Diandra, Didip Dwi Astuti, Nani Fadhli Muharram Fitri, Diin Karasna, Danang Kartanegara, Adam Mulya, Muhamad Femy Mulyana, Muhammad Femy Munir, Anita Musdalifa Ramdhani Johardi Mustafa, Yusufi Arif Mustofa, Yusufi Arif Olivia, Putri Sarah Putra, Awang Darmawan Putri, Narti Eka R. Hario Sulistianto R.Hario Sulistianto, S.Sos., MBA Randy Dwiyan Delyuzir Saipul Anwar Saryatmo, Agung Sonia Sonia Sulistianto, R Hario Sulistianto, R. Hario Vitrio Wibisono Zahra, Putri Alifia