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All Journal Jurnal Multidisiplin Sahombu Medic Nutricia : Jurnal Ilmu Kesehatan
Aprida Khairani Ritonga
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Arts Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary

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PERAN SISTEM INFORMASI KESEHATAN DALAM MENINGKATKAN MANAJEMEN PROSES KLINIS KESEHATAN Sri Hajijah Purba Apriadi Khairani Ritonga; Rahayu Sri Rezeki Kandau; Aprida Khairani Ritonga; Widad Zahiro Simamora
Medic Nutricia : Jurnal Ilmu Kesehatan Vol. 9 No. 3 (2024): Medic Nutricia : Jurnal Ilmu Kesehatan
Publisher : Cahaya Ilmu Bangsa Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5455/nutricia.v9i3.7147

Abstract

Sistem informasi kesehatan (SIK) adalah suatu sistem pengelolaan data dan informasi kesehatan di semua tingkat pemerintahan secara sistematika dan terintegrasi untuk mendukung manajemen kesehatan dalam rangka peningkatan pelayanan kesehatan kepada masyarakat. Dengan menggunakan rekam medis elektronik, informasi seperti riwayat kesehatan, hasil tes, dan pengobatan dapat diakses dengan cepat oleh tenaga medis, yang mendukung pengambilan keputusan yang lebih tepat dan cepat. Sistem ini juga meningkatkan koordinasi antar berbagai tenaga medis, meminimalkan kesalahan, dan memastikan perawatan yang lebih terintegrasi. Selain itu, sistem informasi kesehatan berkontribusi pada keselamatan pasien dengan menyediakan fitur pendukung keputusan berbasis bukti. Meskipun ada tantangan dalam implementasinya, seperti keamanan data dan pelatihan staf, manfaat yang diberikan oleh teknologi ini sangat signifikan dalam meningkatkan kualitas pelayanan kesehatan dan manajemen proses klinis di rumah sakit.
Strategic Management in Improving the Quality of Health Services at the Tuntungan Health Center Wasiyem, Wasiyem; Wuni Barokah; Aprida Khairani Ritonga; Nur Cahaya Hasibuan; Fika Ayu Cahaya Hsb; Mewani Sinaga; Mutiara Salsabila; Ika Amanda; Maulidia Khairiah
Jurnal Multidisiplin Sahombu Vol. 5 No. 04 (2025): Jurnal Multidisiplin Sahombu, May - Juny (2025)
Publisher : Sean Institute

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Abstract

This study aims to analyze strategic management in improving the quality of health services at the Tuntungan Health Center. The method used was in-depth interviews with health workers and health center managers, as well as direct observation of the service process. The results of the study show that the commitment of health workers in providing the best service is a key factor in building patient trust. The implementation of timely and standard service procedures creates a supportive environment for patients. Responsiveness to patient complaints is also an advantage of the Health Center, where a good communication system allows staff to respond to complaints quickly, thereby increasing patient satisfaction. Quality assurance and service safety are sought through the implementation of strict standard operating procedures (SOPs), providing a sense of security for patients. In addition, the empathetic attitude shown by healthcare workers contributes to the positive experience of patients, making them feel valued and cared for. However, the study also found challenges related to the condition of physical facilities and infrastructure that still need development, which can affect patient comfort. Routine training efforts for health workers and collaboration with hospitals and other health facilities are strategic steps to expand access to services and improve service quality. The conclusion of this study emphasizes the importance of continuous improvement in these aspects to achieve optimal health services and meet community expectations.
Co-Authors Fika Ayu Cahaya Hsb Ika Amanda Maulidia Khairiah Mewani Sinaga Mutiara Salsabila Nur Cahaya Hasibuan Rahayu Sri Rezeki Kandau Sri Hajijah Purba Apriadi Khairani Ritonga Wasiyem, Wasiyem Widad Zahiro Simamora Wuni Barokah