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All Journal Jurnal Multidisiplin Sahombu Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Nur Cahaya Hasibuan
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Arts Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health

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Strategic Management in Improving the Quality of Health Services at the Tuntungan Health Center Wasiyem, Wasiyem; Wuni Barokah; Aprida Khairani Ritonga; Nur Cahaya Hasibuan; Fika Ayu Cahaya Hsb; Mewani Sinaga; Mutiara Salsabila; Ika Amanda; Maulidia Khairiah
Jurnal Multidisiplin Sahombu Vol. 5 No. 04 (2025): Jurnal Multidisiplin Sahombu, May - Juny (2025)
Publisher : Sean Institute

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Abstract

This study aims to analyze strategic management in improving the quality of health services at the Tuntungan Health Center. The method used was in-depth interviews with health workers and health center managers, as well as direct observation of the service process. The results of the study show that the commitment of health workers in providing the best service is a key factor in building patient trust. The implementation of timely and standard service procedures creates a supportive environment for patients. Responsiveness to patient complaints is also an advantage of the Health Center, where a good communication system allows staff to respond to complaints quickly, thereby increasing patient satisfaction. Quality assurance and service safety are sought through the implementation of strict standard operating procedures (SOPs), providing a sense of security for patients. In addition, the empathetic attitude shown by healthcare workers contributes to the positive experience of patients, making them feel valued and cared for. However, the study also found challenges related to the condition of physical facilities and infrastructure that still need development, which can affect patient comfort. Routine training efforts for health workers and collaboration with hospitals and other health facilities are strategic steps to expand access to services and improve service quality. The conclusion of this study emphasizes the importance of continuous improvement in these aspects to achieve optimal health services and meet community expectations.
Implementasi Program Jaminan Kesehatan Nasional terhadap Pelayanan Promotif dan Preventif di Puskesmas Kutalimbaru Kota Medan Wuni Barokah; Nur Cahaya Hasibuan; Fitriani Pramita Gurning
Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Vol. 5 No. 2 (2025): Juli: Jurnal Ilmu Kedokteran dan Kesehatan Indonesia
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jikki.v5i2.6551

Abstract

This study discusses the implementation of the National Health Insurance Program (JKN) in improving promotive and preventive services at the Kutalimbaru Health Center in Medan City. The main focus of the study is how the JKN program supports health prevention and promotion efforts through capitation fund management, the role of health workers, and community and cross-sector involvement. Data were obtained through interviews with JKN program holders and patients, and supported by literature studies from various scientific journals. The results of the study indicate that the JKN program has made a positive contribution to strengthening promotive and preventive services, although there are still obstacles such as limited resources, less than optimal community participation, and fund management that needs to be more transparent and efficient. The main recommendations include increasing the capacity of health workers, strengthening cross-sector collaboration, and utilizing information technology to expand the reach of health education. This study emphasizes the importance of integrating promotivepreventive programs in the JKN system to achieve quality and sustainable Universal Health Coverage (UHC).  
Co-Authors Aprida Khairani Ritonga Fika Ayu Cahaya Hsb Fitriani Pramita Gurning Ika Amanda Maulidia Khairiah Mewani Sinaga Mutiara Salsabila Wasiyem, Wasiyem Wuni Barokah