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All Journal Jurnal Multidisiplin Sahombu Sagita Academia Journal
Fika Ayu Cahaya Hsb
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Analisis Peran Puskesmas Medan Amplas dalam Meningkatkan Kesehatan Masyarakat di Wilayahnya Yeni Sabariah Nasution; Mami Azzahra Lubis; Vazira Nurul Assyfa; Fika Ayu Cahaya Hsb; Widya Sari; Rani Suraya
Sagita Academia Journal Vol. 3 No. 2 (2025): Sagita Academia Journal
Publisher : Yayasan Sagita Akademia Maju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61579/sagita.v3i2.374

Abstract

This study aims to analyze the role of Medan Amplas Public Health Center (Puskesmas) in improving community health in its area. The method used is descriptive qualitative through interviews, observations, and document studies. The results show that Medan Amplas Puskesmas performs promotive, preventive, curative, and rehabilitative functions through programs such as immunization, treatment of infectious diseases, and maternal and child health services. Challenges such as limited infrastructure, low public awareness, and a lack of human and financial resources are the main obstacles. The strategies implemented include cross-sector collaboration, community education, and the establishment of health emergency posts in flood-affected areas.
Strategic Management in Improving the Quality of Health Services at the Tuntungan Health Center Wasiyem, Wasiyem; Wuni Barokah; Aprida Khairani Ritonga; Nur Cahaya Hasibuan; Fika Ayu Cahaya Hsb; Mewani Sinaga; Mutiara Salsabila; Ika Amanda; Maulidia Khairiah
Jurnal Multidisiplin Sahombu Vol. 5 No. 04 (2025): Jurnal Multidisiplin Sahombu, May - Juny (2025)
Publisher : Sean Institute

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Abstract

This study aims to analyze strategic management in improving the quality of health services at the Tuntungan Health Center. The method used was in-depth interviews with health workers and health center managers, as well as direct observation of the service process. The results of the study show that the commitment of health workers in providing the best service is a key factor in building patient trust. The implementation of timely and standard service procedures creates a supportive environment for patients. Responsiveness to patient complaints is also an advantage of the Health Center, where a good communication system allows staff to respond to complaints quickly, thereby increasing patient satisfaction. Quality assurance and service safety are sought through the implementation of strict standard operating procedures (SOPs), providing a sense of security for patients. In addition, the empathetic attitude shown by healthcare workers contributes to the positive experience of patients, making them feel valued and cared for. However, the study also found challenges related to the condition of physical facilities and infrastructure that still need development, which can affect patient comfort. Routine training efforts for health workers and collaboration with hospitals and other health facilities are strategic steps to expand access to services and improve service quality. The conclusion of this study emphasizes the importance of continuous improvement in these aspects to achieve optimal health services and meet community expectations.
Co-Authors Aprida Khairani Ritonga Ika Amanda Mami Azzahra Lubis Maulidia Khairiah Mewani Sinaga Mutiara Salsabila Nur Cahaya Hasibuan Suraya, Rani Vazira Nurul Assyfa Wasiyem, Wasiyem Widya Sari Wuni Barokah Yeni Sabariah Nasution