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All Journal Jurnal EduHealth Jurnal Multidisiplin Sahombu
Wuni Barokah
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Arts Civil Engineering, Building, Construction & Architecture Economics, Econometrics & Finance Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Public Health Veterinary

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The Effectiveness of the Implementation of Operational Standards for Maternal and Child Health Services in Improving the Quality of Maternity Services at RSIA Rosiva Dewi Agustina; Wuni Barokah; Pane, Jihan Mawaddah; Saragih, Nazla Novrinda; Mendriani, Putri
Jurnal EduHealth Vol. 16 No. 02 (2025): Jurnal EduHealt, Edition April - June , 2025
Publisher : Sean Institute

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This study aims to evaluate the application of Standard Operating Procedures (SOP) in maternal and child health services, especially maternity services at RSIA Rosiva. Quality health services are one of the important aspects in ensuring patient safety and satisfaction, especially for mothers who are about to give birth. The method used in this study is a descriptive qualitative method with data collection techniques through in-depth interviews and direct observation in the field. The results of the study show that administratively, SOPs have been prepared and socialized to health workers, but in practice there are still several obstacles. These obstacles include delays in medical treatment, a fairly convoluted administrative process, and a lack of coordination between service units. This shows that even though the SOP already exists, its implementation has not been fully effective and consistent. In addition, the satisfaction of maternity patients with the services provided is still not optimal, as can be seen from complaints related to waiting time and lack of information provided by medical personnel. This study concludes that improving the quality of services can be done by strengthening the implementation of SOPs, improving the competence of health workers through training, and improving the administrative system to be more responsive to patient needs. The results of this study are expected to be input for hospital management in efforts to continuously improve the quality of maternity health services.
Strategic Management in Improving the Quality of Health Services at the Tuntungan Health Center Wasiyem, Wasiyem; Wuni Barokah; Aprida Khairani Ritonga; Nur Cahaya Hasibuan; Fika Ayu Cahaya Hsb; Mewani Sinaga; Mutiara Salsabila; Ika Amanda; Maulidia Khairiah
Jurnal Multidisiplin Sahombu Vol. 5 No. 04 (2025): Jurnal Multidisiplin Sahombu, May - Juny (2025)
Publisher : Sean Institute

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This study aims to analyze strategic management in improving the quality of health services at the Tuntungan Health Center. The method used was in-depth interviews with health workers and health center managers, as well as direct observation of the service process. The results of the study show that the commitment of health workers in providing the best service is a key factor in building patient trust. The implementation of timely and standard service procedures creates a supportive environment for patients. Responsiveness to patient complaints is also an advantage of the Health Center, where a good communication system allows staff to respond to complaints quickly, thereby increasing patient satisfaction. Quality assurance and service safety are sought through the implementation of strict standard operating procedures (SOPs), providing a sense of security for patients. In addition, the empathetic attitude shown by healthcare workers contributes to the positive experience of patients, making them feel valued and cared for. However, the study also found challenges related to the condition of physical facilities and infrastructure that still need development, which can affect patient comfort. Routine training efforts for health workers and collaboration with hospitals and other health facilities are strategic steps to expand access to services and improve service quality. The conclusion of this study emphasizes the importance of continuous improvement in these aspects to achieve optimal health services and meet community expectations.
Co-Authors Aprida Khairani Ritonga Dewi Agustina Fika Ayu Cahaya Hsb Ika Amanda Maulidia Khairiah Mendriani, Putri Mewani Sinaga Mutiara Salsabila Nur Cahaya Hasibuan Pane, Jihan Mawaddah Saragih, Nazla Novrinda Wasiyem, Wasiyem