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All Journal IJHCM (International Journal of Human Capital Management) Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Business Management Journal Program Studi Manajemen International Journal of Demos JIIP (Jurnal Ilmiah Ilmu Pendidikan) Formosa Journal of Sustainable Research (FJSR) Transformasi: Journal of Economics and Business Management MANAGER: Journal of Management and Administration Science Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen Dan Bisnis RESLAJ: Religion Education Social Laa Roiba Journal Jurnal Cendekia Ilmiah Tamilis Synex: Multidimensional Collaboration
Unik Dwi Lestari
Universitas Esa Unggul
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Social Sciences Other

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When occupational self efficacy and intrinsic motivation influence on job satisfaction and job performance Unik Dwi Lestari
IJHCM (International Journal of Human Capital Management) Vol 6 No 1 (2022): (IJHCM) International Journal of Human Capital Management
Publisher : Program Studi S3 Ilmu Manajemen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/IJHCM.06.01.2

Abstract

This study aims to determine the effect of occupational self-efficacy on intrinsic motivation, job satisfaction and job performance. In addition, the influence of intrinsic motivation on job satisfaction and job performance. This research is a descriptive quantitative study made using the structural equational modeling (SEM) method. Data collection was used by distributing online questionnaires. The population of this study are employees of private companies in the areas of Jakarta, Bogor, Depok, Tangerang, and Bekasi (Jabodetabek). The sampling method used is purposive sampling with criteria that have worked for 2 years and over. The results of this study prove that there is a positive influence between occupational self-efficacy and intrinsic motivation, job satisfaction and job performance. Then it also proves that there is a positive influence between intrinsic motivation on job satisfaction but not on job performance.
Pengaruh Karakteristik Manajemen dan Kreativitas Karyawan terhadap Kepuasan Kinerja Sumber Daya Manusia Sugiarso, Sugiarso; Lestari, Unik Dwi
JIIP - Jurnal Ilmiah Ilmu Pendidikan Vol. 5 No. 10 (2022): JIIP (Jurnal Ilmiah Ilmu Pendidikan)
Publisher : STKIP Yapis Dompu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (612.483 KB) | DOI: 10.54371/jiip.v5i10.950

Abstract

Penelitian ini dilakukan untuk mengeksplorasi pengaruh kerendahan hati pemimpin, pengawas yang kasar, dukungan organisasi, kepuasan kerja karyawan, dan kreativitas karyawan untuk mengetahui peran kepuasan kerja pada karyawan retail di daerah Jabodetabek. Kepuasan kerja karyawan menjadi hal yang penting dalam mempengaruhi kinerja seorang karyawan yang dapat membawa keberlangsungan serta keuntungan bagi suatu perusahaan. Kepuasan kerja karyawan dapat dipengaruhi oleh banyak hal, seperti kerendahan hati pemimpin, pengawas yang kasar, dukungan organisasi, dan kreativitas karyawan. Penelitian ini mengumpulkan data melalui metode survey dengan menyebarkan kuesioner secara online menggunakan google form. Penelitian ini dilakukan pada 200 karyawan di perusahaan retail wilayah Jabodetabek. Penelitian yang dilakukan merupakan penelitian kuantitatif dengan metode analisis Structural Equation Model (SEM). Sehingga diperoleh hasil pengolah data sebagai berikut: pertama, kerendahan hati pemimpin tidak berpengaruh terhadap kepuasan kerja karyawan. Kedua, pengawas yang kasar berpengaruh negatif terhadap kepuasan kerja karyawan. Ketiga, dukungan organisasi berpengaruh positif terhadap kepuasan kerja karyawan. Keempat, kepuasan kerja karyawan berpengaruh positif terhadap kreativitas karyawan. Kelima, peran mediasi kepuasan kerja karyawan.
The Influence of Brand Loyalty, Brand Awareness, Brand Image, and Perceived Quality on Brand Equity in MS Glow Unik Dwi Lestari; Lusi Yanah
Business Management Journal Vol 19, No 1 (2023): Business Management Journal
Publisher : Universitas Bunda Mulia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30813/bmj.v19i1.4228

Abstract

This study aims to determine the effect of brand loyalty, brand awareness, brand image, and perceived quality on MS Glow. The data collection technique was carried out by distributing Likert questionnaires which were distributed online on Google Forms. The sampling technique uses purposive sampling. Data were taken from 202 respondents and analyzed using SPSS 26 and SEM Lisrel 8.8. Respondents were taken from MS Glow users who lived in Tangerang Regency. Based on the test results, it was found that the variables brand loyalty, brand awareness, and perceived quality had a positive and significant influence on brand equity and brand image had no positive effect and did not support brand equity.
The Effect of Service Quality on Customer Satisfaction, Customer Loyalty, and Customer Engagement for Private Bank Customers in Tangerang Isnaini Nur Safitri; Unik Dwi Lestari
Formosa Journal of Sustainable Research Vol. 2 No. 9 (2023): September, 2023
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v2i9.5641

Abstract

Service quality can be defined as how far the difference between reality and customer expectations of the service they receive. With the current development of banking, service quality is a key factor that will become a competitive advantage in the banking world.  Based on the test results of this study, it is known that service quality has a positive effect on customer satisfaction, and service quality has a positive effect on customer engagement which plays an important role in a service at the Bank. Then, customer satisfaction has a positive effect on customer loyalty.  Service quality does not have a positive effect on customer loyalty, because the influence of service quality is not enough to make customers feel loyal
Pengaruh Brand Experience, Price, terhadap Customer Satisfaction dan Customer Loyalty Pengguna Smartphone Oppo Fajar Swantantra Nata; Unik Dwi Lestari
Transformasi: Journal of Economics and Business Management Vol. 3 No. 4 (2024): Desember : Journal of Economics and Business Management
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/transformasi.v3i4.2150

Abstract

The rapid development of information and communication technology has caused significant changes to people's lives, especially in terms of communication. People's needs in this era of globalization in the form of smartphones are high because technology continues to experience development. This study aims to determine the effect of Brand Experience, Price and Customer Satisfaction, on Oppo Smartphone Customer Loyalty. In this study, the population studied was all people who bought and used an Oppo smartphone. The sample in this study amounted to 200 people using a purposive sampling technique. The data is then processed using the Lisrel Structural Equation Model (SEM) method. Based on the test results, it is known that Brand Experience has an effect on Customer Satisfaction. Price has no effect on Customer Satisfaction. Brand Experience has no effect on Customer Loyalty. Price has an effect on Customer Loyalty. Customer Satofaction has no effect on Customer Loyalty.
Pengaruh Brand Image, Service Quality dan Price terhadap Customer Satifaction dan Customer Loyalty Kopi Janji Jiwa Fanesya Yul Fani; Unik Dwi Lestari
Jurnal Manuhara : Pusat Penelitian Ilmu Manajemen dan Bisnis Vol. 2 No. 3 (2024): Juli: Jurnal Manuhara: Pusat Penelitian Ilmu Manajemen dan Bisnis
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/manuhara.v2i3.1051

Abstract

As time grows and the population increases. Making the company and beverage sector experience a significant increase, one of the popular types at this time is the coffee industry. One way to retain existing consumers and attract potential buyers by paying attention to reputation. The strategy used is brand image. A good brand image can differentiate consumer brands with their choice of competing brands. The purpose of this study was to determine the effect of brand image, service quality and price on customer satisfaction and customer loyalty, then to determine the most dominant variable in influencing consumer interest in soul promise coffee. The sample in this study amounted to 222 respondents using purposive sampling data collection techniques. The data is then processed using the Structural Equation Model (SEM) method with smartPLS software. Based on the test results, it is known that Brand Image has no effect on Customer Satisfacion and Price also has no effect on Customer Satisfaction, then Service Quality also has no effect on Customer Satisfaction. While Brand Image has a positive effect on Customer Loyalty and Price has a positive effect on Customer Loyalty, then Customer Satisfaction has a positive effect on Customer Loyalty.
Pengaruh Persepsi Kepercayaan dan Persepsi Nilai terhadap Behavior Intention melalui Satisfaction sebagai Variabel Intervening pada Mobile Banking Widia Apriani; Unik Dwi Lestari
Tamilis Synex: Multidimensional Collaboration Analysis of the Influence of Performance on Company Value and Purchasing Decisions in the Digital Er
Publisher : CV Edujavare Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70610/tls.v2i1.200

Abstract

The new technological wave that hit the financial industry has changed many traditional banking structures. Factors such as online banking, self-service machines, financial integration and 24-hour access have changed views on the need for digital banking. The main objective of this study is to analyze the effect of perceived trust and perceived value on behavior intention with satisfaction as an intervening variable for digital wallet users in Indonesia. The sampling technique used in this study was purposive sampling with the nonprobability sampling method. The number of respondents used in this study amounted to 145 respondents with the criteria of digital wallet users in Indonesia and who had made transactions at least 2 times. The analytical method used is Partial Least Square Structural Equation Modeling (PLS-SEM). The results of this study prove that perceived trust and perceived value by users can increase satisfaction. The higher the value of customer satisfaction, the higher the behavioral intention for digital wallets in Indonesia. Perception of trust has a positive effect on behavior intention. In addition, perceived value and perceived trust indirectly have a positive effect on behavior intention through satisfaction. This can provide input to the management of digital wallet companies in increasing behavior intention by increasing perceptions of trust and perceived value.
The Influence of Quality Perceptions on Repurchase Intentions Of Miniso Products in Jabodetabek yoza, yoza aresta; Dwi Lestari, Unik
MANAGER: Journal of Management and Administration Science Vol. 2 No. 2 (2023): MANAGER: Journal of Management and Administration Science, December 2023
Publisher : ASIAN PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58738/manager.v2i2.476

Abstract

The purpose of this study is to analyze the effect of perceived quality on repurchase intentions. This type of research is quantitative using a purposive sampling method on 135 customer respondents who buy miniso products in Jabodetabek. The method used to analyze it is the structural Equation Model (SEM-PLS) using the SmartPLS device. The findings of this study are perceived quality has a positive effect on perceived value, perceived quality has a positive effect on satisfaction, perception has a positive effect on repurchase intentions, satisfaction has a positive effect on loyalty, perceived value has no effect on loyalty, satisfaction has no effect on repurchase intentions, perceived quality has no effect on repurchase intention, perceived quality has no effect on repurchase intention and loyalty has a positive effect on repurchase intention.
Peran Management Characteristics terhadap Employee Job Satisfaction, Employee Creativity, dan Turnover Intention Utami, Wika; Lestari, Unik Dwi
Jurnal Maksipreneur Vol 14 No 2 (2025)
Publisher : Universitas Proklamasi 45

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30588/jmp.v14i2.1203

Abstract

The purpose of this study is to investigate the relationship between supervisor humility, abusive supervision, and employee job satisfaction, employee creativity, and turnover intention. This study adds a turnover intention variable, which aims to determine the effect of turnover intention on the level of employees’ job satisfaction, and this research is expected to contribute to increasing the information at the theoretical or scientific level of human resource management, and also has positive managerial implications for increasing employees’ job satisfaction. This study employs a purposive sampling method, drawing on 175 employees from service companies in Jakarta, Indonesia. We used LISREL's factor analysis and structural equation modeling (SEM) methods. The result of this study is that supervisor humility has an indirect positive effect on employees’ creativity. On the other hand, abusive supervision has an indirect negative impact, in which employees’ job satisfaction is mediated by this type of supervision. Meanwhile, employees’ job satisfaction doesn’t have a negative effect on turnover intention, while abusive supervision has a positive effect. In this case, employee job satisfaction does not mediate the relationship between supervisor humility and abusive supervision on turnover intention, because the effect of job satisfaction on turnover intention is also unstable within an organization or company. The Covid-19 pandemic is still ongoing.
Pengaruh Orientasi Pelanggan, Kepuasan Pelanggan, Kualitas Pelayanan Terhadap Loyalitas Pelanggan Mobile Banking Wilayah Jabodetabek Ratna Indah Komalasari; Unik Dwi Lestari
Reslaj: Religion Education Social Laa Roiba Journal Vol. 6 No. 7 (2024): RESLAJ: Religion Education Social Laa Roiba Journal 
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/reslaj.v6i7.2158

Abstract

The rapid growth of the banking sector in Indonesia encourages intense competition between financial institutions. In this effort, banks must provide the best service (service excellent) to win the increasingly fierce competition. Therefore, improving service quality is crucial for banks to continue to compete and survive in this competitive banking industry. Providing superior banking services is the main key to ensuring the success of the mobile banking platform and meeting customer needs properly. This study aims to explore the effect of customer orientation, service quality, and customer satisfaction, on customer loyalty for mobile banking customers in JABODETABEK. This research is a quantitative study that uses a purposive sampling method and involves 188 female mobile banking users in JABODETABEK Indonesia. The results showed that the biggest influence, namely customer orientation, had a significant effect on customer satisfaction. Customer orientation affects service quality. Service quality has a positive effect on customer loyalty. Customer satisfaction has a positive effect on customer loyalty. Service quality does not affect customer satisfaction. The next result is that service quality does not mediate customer orientation and customer satisfaction. Customer satisfaction does not mediate service quality and customer loyalty. Future research is expected to use more specific respondents with different measurement techniques. Banks need to ensure that the mobile banking services provided achieve high-quality standards, including speed, reliability, security, and ease of use.
Co-Authors Alanbachtiar Rizky Suwandhi Ananda, Sisca Aprilia Hermanto, Hana Calvine Arya, Krisna Diana Dwi Tanti Egi Supriatna Fadhil Fitroh Setiawan Fajar Swantantra Nata Fanesya Yul Fani Hasan, Manal Mohamed ikramina, Ikramina Isnaini Nur Safitri Lusi Yanah Michael Gunawan Hasli Muvinna Adnal Haq Nadif, Muhammad Akhdan Ratna Indah Komalasari Rojuaniah Rojuaniah Sugiarso, Sugiarso Tantri Yanuar Rahmat Syah Utami, Wika Widia Apriani yoza, yoza aresta