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All Journal Jurnal Ilmu-Ilmu Peternakan (Indonesian Journal of Animal Science) BANGUN REKAPRIMA Indonesian Values and Character Education Journal Prosiding Seminar Nasional dan Call For Paper Kebidanan Universitas Ngudi Waluyo
Prihatiningsih
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Humanities Civil Engineering, Building, Construction & Architecture Education Engineering Health Professions Other

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Journal : BANGUN REKAPRIMA

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PERSEPSI MAHASISWA POLITEKNIK NEGERI SEMARANG TERHADAP PELAYANAN BIDANG KEMAHASISWAAN UNTUK MENINGKATKAN KUALITAS PELAYANAAN PADA MAHASISWA POLITEKNIK NEGERI SEMARANG : PERSEPSI MAHASISWA POLITEKNIK NEGERI SEMARANG TERHADAP PELAYANAN BIDANG KEMAHASISWAAN UNTUK MENINGKATKAN KUALITAS PELAYANAAN PADA MAHASISWA POLITEKNIK NEGERI SEMARANG Sunindyo, Aris; Fajria, Rola Nurul; Prihatiningsih; Nugraha, Nyata; Kusmargiani, Ida Savitri
Bangun Rekaprima Vol. 11 No. 1 (2025): April 2025
Publisher : Politeknik Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32497/bangunrekaprima.v11i1.6421

Abstract

This study aims to evaluate student perceptions of the quality of services provided by the student affairs sector at Politeknik Negeri Semarang. The method used in this research is a survey by distributing questionnaires to 100 active students as respondents. Data analysis was performed using multiple linear regression. The results showed that the dimensions of service quality such as tangible, reliability, responsiveness, and assurance have a significant influence on student satisfaction, while empathy has no significant effect. This study also provides recommendations for improving service quality in the field of student affairs in order to meet student expectations.
Co-Authors Aris Sunindyo, Aris Ayu, Galih Desti, Fransisca Enok Maryani Fajria, Rola Nurul Febria, Rizky Febriana, Diana Handayana Hapsari Windayanti Heldayati Kartika Sari Kusmargiani, Ida Savitri Muhammad Halim Natsir Muryanto, Rusdiono Nugraha, Nyata Osfar Sjofjan Pagirik, Sintia Radiah Riki Liliyanti Setyowati, Hesti Srihastuti Sudarni Watmawati