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All Journal Jurnal Ilmu Komputer dan Desain Komunikasi Visual JSAI (Journal Scientific and Applied Informatics) bit-Tech Jurnal Profesi Insinyur Universitas Lampung Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) Jurnal Riset Sistem Informasi
Virdha Rahma Aulia
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Arts Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Other

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Journal : Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI)

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Analysing User Reviews with ETL using Pentaho Data Integration Sugata, Tri Luhur Indayanti; Rafika Rahmawati; Tri Puspa Rinjeni; Virdha Rahma Aulia; Prasasti Karunia Farista Ananto; Iqbal Ramadhani Mukhlis
Jurnal Komputer Teknologi Informasi Sistem Informasi (JUKTISI) Vol. 4 No. 2 (2025): September 2025
Publisher : LKP KARYA PRIMA KURSUS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62712/juktisi.v4i2.403

Abstract

User reviews are a crucial element in guiding the continuous improvement of mobile applications for developers. This research aims to utilize Extract, Transform, Load (ETL) techniques using Pentaho Data Integration to analyze user reviews of government mobile applications which is ‘Sentuh Tanahku’, focusing on improving service quality through actionable data insights. The ETL process involves collecting and cleaning data from the Google Play Store to derive valuable insights that inform recommendations for app improvement. After data extraction, text preprocessing steps, such as cleansing, case folding, and keyword filtering, were applied to prepare the data for analysis. By categorizing user reviews into key aspects such as user interface, performance, bug fixes, security, compatibility and feature development this research enables the identification of most frequently discussed and complained about by users. The output of this research includes a structured dataset in Excel format. By demonstrating the effectiveness of ETL and text analysis in transforming unstructured user reviews into strategic insights, this research contributes to utilizing Pentaho Data Integration as an alternative and effective tool for processing and analyzing user reviews.
Co-Authors Arista Pratama Asif Faroqi Astri Purwitasari Augie Bryan Athalla Cahyono, Athallah Rafif Divani Jane Forinda Putri Ernawati, Ida Ayu Erwin Gilang Samudra Iqbal Ramadhani Mukhlis Lano Putra Rajendra Muhammad Syah Rizal Nabila, Haura Najwa Nadia Rahma Prasasti Karunia Farista Ananto Rafika Rahmawati Rafika Rahmawati Rozan Syaikh Ash S P Sembilu, Nambi Sugata, Tri Luhur Indayanti Thomas Aquino Berno Doduk Tri Luhur Indayanti Sugata Tri Puspa Rinjeni