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All Journal JURNAL ILMU PERPUSTAKAN (JIPER) Baitul Ulum: jurnal Ilmu Perpustakaan Jurnal Kajian Islam Interdisipliner Librarium: Library and information science journal Library
Septiara, Dara
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Education Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

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Journal : Librarium: Library and information science journal

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Inovasi Layanan JAMILA (Jaminan Layanan Prima Mengantar Buku Andalan Ke Pemustaka) pada Perpustakaan Kota Yogyakarta Septiara, Dara; Aiman, Nur; Masruri, Anis
Librarium: Library and Information Science Journal Vol. 2 No. 1 (2025): Librarium: Library and Information Science Journal
Publisher : Nur Science Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53088/librarium.v2i1.1583

Abstract

This study aims to analyze the Jamila service innovation (Guarantee of Excellent Service Delivering Reliable Books to Users) implemented in the Yogyakarta City Library. Jamila service is a form of book delivery service based on "delivery service" designed to make it easier for users to access library materials without having to come directly to the library. This study uses a qualitative descriptive method with data collected through observation, interviews, and documentation, and analyzed using the Miles and Huberman model. The results of the study indicate that service innovation includes expanding user requirements, such as access for users domiciled outside Yogyakarta with a meeting location arrangement (COD), as well as updating procedures involving the use of technology such as OPAC and WhatsApp for service efficiency. The obstacles found include inaccuracy of delivery location points and weather obstacles, which affect service effectiveness. However, the library has overcome most of the previous obstacles, such as transportation and promotion, through the use of official vehicles and social media. This study concludes that Jamila service innovation has succeeded in increasing the accessibility of library services, providing convenience for users, and can be a model of service innovation for other libraries in Indonesia.
Co-Authors Agung Fatwanto, Agung Aiman, Nur Anis Masruri, Anis Asning, Prayumi Wikanti Kurniady, Imam Miliani, Masyrisal Murdani, Hati Mustajab, Sahal Yusufhin, Fridinanti