Garuda - Garba Rujukan Digital

DEMONSTRASI PEMBUATAN SUSU KACANG HIJAU SEBAGAI PENCEGAHAN STUNTING DI DESA NGAMPELREJO KECAMATAN JOMBANG KABUPATEN JEMBER Saputra, Harmawan Teguh; Aryatno, Risqi Pradana; Zahro, Shofiatus; Saputra, Rehanuddin Aji; Mursida, Siti
ABDIMAS ALTRUIS: Jurnal Pengabdian Kepada Masyarakat Vol 7, No 2 (2024): Oktober 2024
Publisher : Universitas Sanata Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/aa.v7i2.9365

Stunting is a chronic nutritional problem that results in impaired growth in toddlers, which can have a negative impact on the child's physical and cognitive development. Jember Regency has a fairly high prevalence of stunting, including in Ngampelrejo Village. This community service program aims to educate mothers of kindergarten and PAUD students in Ngampelrejo Village about preventing stunting through a demonstration of making green bean milk, which is known to be rich in nutrients. This activity was carried out in three stages: socialization about stunting, socialization about the nutritional value and benefits of green beans, and practical training in making green bean milk. The methods used included lectures, interactive discussions, direct demonstrations, and active participant participation. The evaluation results showed that the participants had a good understanding of stunting and the benefits of green beans, with the average assessment scores were 8 and 9 respectively. In the skill of making green bean milk, participants showed adequate ability with a score of 8. The participants also showed high involvement in the discussion and considered the knowledge gained easy to apply at home, with an average score of 9. This program succeeded in increasing the understanding and skills of mothers in preventing stunting by processing green beans into nutritious milk. Thus, this training is expected to be an effective model to be implemented in other villages with similar problems, so that it can help reduce stunting rates and improve the quality of life of children in Jember Regency.

PENGARUH INFLUENCER MARKETING, VIRAL MARKETING, DAN DISKON HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE SHOPEE Pratiwi, Dyah Risty Ajeng; Saputra, Harmawan Teguh; Utama, Hanif Hadinata
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4782

Penelitian ini bertujuan untuk menganalisis Pengaruh Influencer Marketing, Viral Marketing, dan Diskon Harga terhadap Keputusan Pembelian pada Ecommerce Shopee pada Mahasiswa Manajemen di Universitas PGRI Argopuro Jember. Jenis penelitian yang digunakan adalah penelitian kuantitatif. Sampel yang digunakan dalam penelitian ini adalah mahasiswa S1 Manajemen Universitas PGRI Argoipuro Jember berjumlah sebanyak 68 responden. Data yang digunakan yaitu data primer dengan teknik pengumpulan data yaitu kuisioner dan studi pustaka. Metode analisis data yang digunakan adalah uji keabsahan data, uji asumsi klasik, regresi linier berganda, uji koefisien determinasi r2, dan pengujian hipotesis. Hasil penelitian menunjukkan bahwa Influencer Marketing, dan Diskon Harga berpengaruh secara parsial terhadap Keputusan Pembelian. Sedangkan viral Marketing tidak berpengaruh secara parsial terhadap Keputusan Pembelian. sedangkan, Influencer Marketing, Viral Marketing, dan Diskon Harga berpengaruh secara simultan terhadap Keputusan Pembelian.

AN EVALUATION OF PATIENT SATISFACTION WITH INPATIENT SERVICES AT UPTD COMMUNITY HEALTH CENTER OF MUMBULSARI, JEMBER REGENCY Lutrianingsih, Lutrianingsih; Wardhani, Roro Aditya Novi; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3563

Introduction: Patient satisfaction is a crucial indicator of healthcare quality, serving as a benchmark for evaluating service performance in primary care institutions. This study examines how SERVQUAL dimensions affect inpatient satisfaction at UPTD Community Health Centers, Mumbulsari, Jember. Methods: Data were gathered once within a predetermined time frame from patients who had received inpatient care during the preceding three months using a cross-sectional, quantitative strategy. Ninety respondents made up the sample, which was chosen using a combination of purposive and incidental sampling methods and calculated using Ferdinand's formula. The five SERVQUAL dimensions were measured using a standardized questionnaire with a five-point Likert scale. SPSS-supported multiple linear regression was used to examine the data.Results: The findings showed that tangibles, responsiveness, empathy, and assurance all significantly and favorably impacted patient satisfaction, with assurance being the best predictor. Unexpectedly, there was a strong negative correlation between reliability and satisfaction, meaning that as reliability increased, patient satisfaction decreased. This result may indicate problems with measurement validity or reflect a mismatch with patient expectations. With an Adjusted R2 of 0.819, the regression model showed strong explanatory power, indicating that aspects of service quality had an important impact on patient satisfaction.Conclusion and suggestion: It is concluded that improving assurance, responsiveness, empathy, and tangibles should be prioritized in service delivery, while the negative reliability effect requires further investigation to refine measurement tools or manage patient expectations. These findings have practical implications for enhancing primary healthcare management, particularly in strengthening staff competence, service responsiveness, and facility standards to increase overall patient trust and satisfaction. Keywords: Inpatient Care, Patient Satisfaction, Public Health Center, SERVQUAL

THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION WITH TRADITIONAL GIFT-GIVING USING A MODERN APPROACH AT KREASI ISTANA WINGKING Handayani, Ririn; Silalahi, Amin; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3710

Introduction: This study aims to analyze the effect of service quality on customer satisfaction in traditional gift-giving (seserahan) services with a modern approach at Kreasi Istana Wingking. The growing demand for customized, aesthetically enhanced seserahan services underscores the importance of maintaining high service standards to ensure customer satisfaction and competitiveness in the creative services industry.Methods: This research employs a quantitative explanatory approach involving 35 respondents selected through purposive sampling. Data were collected using a five-point Likert scale questionnaire developed based on SERVQUAL dimensions and customer satisfaction indicators. The instrument was tested for validity and reliability, and the data were analyzed using simple linear regression after satisfying classical assumptions, including normality, multicollinearity, and heteroscedasticity tests.Results: The findings indicate that service quality positively and significantly influences customer satisfaction. Customers generally provided very positive evaluations of the services received, indicating that reliability, responsiveness, assurance, empathy, and tangible aspects play an important role in shaping satisfaction in traditional–modern seserahan services.Conclusion and Suggestion: It can be concluded that improving service quality is essential for enhancing customer satisfaction. Service providers are encouraged to maintain consistent service standards, improve communication clarity, ensure timeliness, and provide personalized attention to strengthen customer trust and long-term business sustainability. Keywords: Customer Satisfaction, , Kreasi Istana Wingking, Service Quality, SERVQUAL, Traditional–Modern Gift Service

Pengaruh Kualitas Layanan Administrasi Terhadap Kepuasan Pasien Rawat Jalan Poli Umum Di Puskesmas Sumbersari Jauharo, Jauharo; Silalahi, Amin; Saputra, Harmawan Teguh; Karnadi, Karnadi
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10608

Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan administrasi terhadap kepuasan pasien rawat jalan poli umum di Puskesmas Sumbersari. Penelitian menggunakan pendekatan kuantitatif dengan metode survei korelasional. Populasi penelitian adalah seluruh pasien rawat jalan poli umum selama periode Mei–Juli 2025 sebanyak 1.300 kunjungan, dengan sampel sebanyak 92 responden yang ditentukan melalui teknik purposive sampling atau simple random sampling. Instrumen penelitian berupa kuesioner skala Likert 1–5 yang telah diuji validitas dan reliabilitasnya. Analisis data dilakukan melalui analisis deskriptif dan regresi linier sederhana. Hasil penelitian menunjukkan bahwa kualitas layanan administrasi berpengaruh positif dan signifikan terhadap kepuasan pasien dengan nilai signifikansi 0,000 (<0,05). Koefisien regresi sebesar 0,831 dan nilai Standardized Coefficient (Beta) sebesar 0,904 menunjukkan pengaruh yang sangat kuat. Dengan demikian, peningkatan kualitas layanan administrasi secara langsung berkontribusi terhadap peningkatan kepuasan pasien rawat jalan di Puskesmas Sumbersari.

Pengaruh Kualitas Pelayanan Pendaftaran Terhadap Kepuasan Dan Loyalitas Pasien Di UPTD Pukesmas Sumbersari Setyowati, Eka; Saputra, Harmawan Teguh; Utama, Hanif Hadinata; Wardhani, Roro Aditya Novi
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 4 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i4.10610

Pelayanan pendaftaran merupakan tahap awal yang membentuk kesan pertama pasien terhadap mutu layanan Puskesmas dan sangat menentukan pengalaman pelayanan secara keseluruhan. Proses pendaftaran yang lambat kurang informatif dan minim empati berpotensi menurunkan kepuasan serta keinginan pasien untuk kembali. Penelitian ini bertujuan menganalisis pengaruh kualitas pelayanan pendaftaran terhadap kepuasan dan loyalitas pasien di UPTD Puskesmas Sumbersari. Penelitian menggunakan pendekatan kuantitatif dengan desain eksplanatori dan melibatkan 83 responden yang dipilih melalui simple random sampling. Data dikumpulkan menggunakan kuesioner berskala Likert dan dianalisis dengan regresi linier sederhana. Hasil penelitian menunjukkan bahwa kualitas pelayanan pendaftaran berpengaruh positif dan signifikan terhadap kepuasan pasien dengan nilai koefisien regresi sebesar beta 0,62 dan kontribusi pengaruh sebesar 38 persen R kuadrat 0,38. Selain itu kualitas pelayanan pendaftaran juga berpengaruh positif dan signifikan terhadap loyalitas pasien dengan nilai beta 0,55 dan kontribusi pengaruh sebesar 31 persen R kuadrat 0,31. Temuan ini menunjukkan bahwa pelayanan pendaftaran yang cepat jelas ramah serta didukung fasilitas yang memadai mampu meningkatkan rasa nyaman kepercayaan dan komitmen pasien untuk kembali menggunakan layanan serta merekomendasikan Puskesmas kepada orang lain. Oleh karena itu peningkatan kualitas pelayanan pendaftaran menjadi strategi penting dalam membangun kepuasan dan loyalitas pasien secara berkelanjutan.

THE EFFECT OF HEALTHCARE PROVIDERS’ SERVQUAL DIMENSIONS ON PATIENT LOYALTY AT ARJASA COMMUNITY HEALTH CENTER Lusiawati, Siti; Silalahi, Amin; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3744

Introduction: Community health centers (puskesmas) play a vital role in delivering primary healthcare services, where the quality of medical personnel services is a key determinant of patient loyalty. Despite an improvement in the Community Satisfaction Index (IKM) at Arjasa Community Health Center from 78.5% in 2023 to 81.2% in 2024, patient loyalty has not yet reached an optimal level. This study applies the SERVQUAL framework to examine how service quality influences patient loyalty in a primary healthcare context. Methods: This study employed an associative quantitative approach with a correlational survey design. Data were collected from 100 patients at Arjasa Community Health Center using a questionnaire consisting of 15 SERVQUAL items and 6 patient loyalty items. Data analysis was conducted in SPSS, including validity and reliability tests and simple linear regression.Results: The findings indicate that medical personnel’s SERVQUAL has a significant and positive effect on patient loyalty. The regression analysis yielded a correlation coefficient (R) of 0.637 and a coefficient of determination (R²) of 0.405, indicating that 40.5% of the variation in patient loyalty is explained by service quality. The F-test confirmed that the regression model is statistically significant (F = 66.842; p < 0.001). The t-test results showed that SERVQUAL exerts a significant partial effect on patient loyalty (t = 8.176; p < 0.001), with responsiveness and empathy emerging as the most influential dimensions in shaping patient loyalty at the community health center.Conclusion and suggestion: This study concludes that service quality among medical personnel, measured using the SERVQUAL model, significantly predicts patient loyalty in primary healthcare settings. Responsiveness and empathy play dominant roles in strengthening long-term patient relationships. Accordingly, Arjasa Community Health Center should prioritize the development of interpersonal competencies through communication training, reinforcement of empathetic service attitudes, and improved service time management. Future studies should include variables and samples to enhance generalizability. Keywords: Community Health Center, Medical Personnel; Patient Loyalty; SERVQUAL

THE EFFECT OF LABORATORY SERVICE QUALITY ON PATIENT SATISFACTION AT PUSKESMAS AJUNG, JEMBER REGENCY Liansyah, Ahmad Hotip Ragil; Susanti, Indria Yuli; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3749

Introduction: Laboratory services are an essential component of primary healthcare as they support accurate diagnosis and treatment, while also influencing patient perceptions of service quality. However, issues such as long waiting times, limited facilities, and unclear communication may reduce patient satisfaction. Therefore, this study aims to examine the effect of laboratory service quality on patient satisfaction at Puskesmas Ajung, Jember Regency.Methods: This research employed a quantitative approach with a cross-sectional design using accidental sampling, involving 36 respondents who received laboratory services. Data were collected through a structured questionnaire based on service quality dimensions, including reliability, responsiveness, assurance, empathy, and tangibles, and were analyzed using validity and reliability tests and simple linear regression analysis.Results: The findings indicate that laboratory service quality has a positive and significant effect on patient satisfaction, as evidenced by a regression coefficient of 0.257 and a significance value of 0.000, which is lower than 0.05. The correlation coefficient shows a moderately strong relationship, while the coefficient of determination indicates that 31.1% of patient satisfaction can be explained by laboratory service quality. Conclusion and suggestion: It can be concluded that improving laboratory service quality, particularly in terms of service speed, clarity of information, staff professionalism, and facility comfort, will enhance patient satisfaction. Therefore, healthcare providers are encouraged to continuously improve service quality and facilities, while future researchers are advised to include additional variables and larger sample sizes to obtain more comprehensive results. Keywords: Laboratory Service Quality; Patient Satisfaction; Public Health Center; SERVQUAL

SERVICE QUALITY AND BPJS PATIENT SATISFACTION AT THE MATERNAL AND CHILD HEALTH CLINIC (KIA) OF LEDOKOMBO HEALTH CENTER, JEMBER REGENCY Yulianti, Dessy; Saputra, Harmawan Teguh; Utama, Hanif Hadinata
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 2 (2026): Jurnal Maneksi (Management Ekonomi Dan Akuntansi)
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i2.3764

Introduction: This study aims to analyze the relationship between BPJS patient satisfaction and the quality of maternal and child health (KIA) services at the Ledokombo Community Health Center. Patient satisfaction is a crucial indicator in assessing the success of healthcare services, particularly within the National Health Insurance (JKN) scheme implemented through BPJS. The KIA service, as a maternal health service at the community health center, possesses both clinical and interpersonal characteristics that influence patient perceptions of quality and satisfaction.Methods: This study used a quantitative analytical design with a correlational approach, involving 100 BPJS patients at the KIA Clinic of Ledokombo Community Health Center. Data were collected using a 5-point Likert-scale SERVQUAL questionnaire and analyzed using the Pearson Product-Moment correlation test in SPSS 2025.Results: The results show that service quality at the MCH clinic is classified as good, with Assurance and Responsiveness as the most prominent dimensions. Patients feel safe, trust healthcare providers, and receive fast and responsive services. A total of 76% of respondents reported being satisfied, although some were moderately satisfied or dissatisfied, particularly regarding communication and personal attention. Pearson analysis indicates a strong and significant positive relationship between service quality and patient satisfaction (r = 0.684; p = 0.000), thus the research hypothesis is accepted.Conclusion and suggestion: There is a significant relationship between service quality and BPJS patient satisfaction at the MCH clinic. Therefore, increased satisfaction can be achieved by strengthening clinical competence, service speed, and interpersonal communication. It is recommended that community health centers strengthen clinical communication training and optimize maternal service flows. Keywords: BPJS, KIA, Primary Health Care, Satisfaction, Service Quality

Title

Found 9 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 9 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 9 Documents
Search