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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Administrasi dan Manajemen Abdimas Altruis: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi)
Saputra, Harmawan Teguh
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Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences Other

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DEMONSTRASI PEMBUATAN SUSU KACANG HIJAU SEBAGAI PENCEGAHAN STUNTING DI DESA NGAMPELREJO KECAMATAN JOMBANG KABUPATEN JEMBER Saputra, Harmawan Teguh; Aryatno, Risqi Pradana; Zahro, Shofiatus; Saputra, Rehanuddin Aji; Mursida, Siti
ABDIMAS ALTRUIS: Jurnal Pengabdian Kepada Masyarakat Vol 7, No 2 (2024): Oktober 2024
Publisher : Universitas Sanata Dharma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24071/aa.v7i2.9365

Abstract

Stunting is a chronic nutritional problem that results in impaired growth in toddlers, which can have a negative impact on the child's physical and cognitive development. Jember Regency has a fairly high prevalence of stunting, including in Ngampelrejo Village. This community service program aims to educate mothers of kindergarten and PAUD students in Ngampelrejo Village about preventing stunting through a demonstration of making green bean milk, which is known to be rich in nutrients. This activity was carried out in three stages: socialization about stunting, socialization about the nutritional value and benefits of green beans, and practical training in making green bean milk. The methods used included lectures, interactive discussions, direct demonstrations, and active participant participation. The evaluation results showed that the participants had a good understanding of stunting and the benefits of green beans, with the average assessment scores were 8 and 9 respectively. In the skill of making green bean milk, participants showed adequate ability with a score of 8. The participants also showed high involvement in the discussion and considered the knowledge gained easy to apply at home, with an average score of 9. This program succeeded in increasing the understanding and skills of mothers in preventing stunting by processing green beans into nutritious milk. Thus, this training is expected to be an effective model to be implemented in other villages with similar problems, so that it can help reduce stunting rates and improve the quality of life of children in Jember Regency.
PENGARUH INFLUENCER MARKETING, VIRAL MARKETING, DAN DISKON HARGA TERHADAP KEPUTUSAN PEMBELIAN PADA E-COMMERCE SHOPEE Pratiwi, Dyah Risty Ajeng; Saputra, Harmawan Teguh; Utama, Hanif Hadinata
Jurnal Ilmiah Manajemen, Ekonomi, & Akuntansi (MEA) Vol 8 No 3 (2024): Edisi September - Desember 2024
Publisher : LPPM STIE Muhammadiah Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31955/mea.v8i3.4782

Abstract

Penelitian ini bertujuan untuk menganalisis Pengaruh Influencer Marketing, Viral Marketing, dan Diskon Harga terhadap Keputusan Pembelian pada Ecommerce Shopee pada Mahasiswa Manajemen di Universitas PGRI Argopuro Jember. Jenis penelitian yang digunakan adalah penelitian kuantitatif. Sampel yang digunakan dalam penelitian ini adalah mahasiswa S1 Manajemen Universitas PGRI Argoipuro Jember berjumlah sebanyak 68 responden. Data yang digunakan yaitu data primer dengan teknik pengumpulan data yaitu kuisioner dan studi pustaka. Metode analisis data yang digunakan adalah uji keabsahan data, uji asumsi klasik, regresi linier berganda, uji koefisien determinasi r2, dan pengujian hipotesis. Hasil penelitian menunjukkan bahwa Influencer Marketing, dan Diskon Harga berpengaruh secara parsial terhadap Keputusan Pembelian. Sedangkan viral Marketing tidak berpengaruh secara parsial terhadap Keputusan Pembelian. sedangkan, Influencer Marketing, Viral Marketing, dan Diskon Harga berpengaruh secara simultan terhadap Keputusan Pembelian.
AN EVALUATION OF PATIENT SATISFACTION WITH INPATIENT SERVICES AT UPTD COMMUNITY HEALTH CENTER OF MUMBULSARI, JEMBER REGENCY Lutrianingsih, Lutrianingsih; Wardhani, Roro Aditya Novi; Saputra, Harmawan Teguh
Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Vol. 15 No. 1 (2026): Maret
Publisher : Politeknik Negeri Ambon

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31959/jm.v15i1.3563

Abstract

Introduction: Patient satisfaction is a crucial indicator of healthcare quality, serving as a benchmark for evaluating service performance in primary care institutions. This study examines how SERVQUAL dimensions affect inpatient satisfaction at UPTD Community Health Centers, Mumbulsari, Jember. Methods: Data were gathered once within a predetermined time frame from patients who had received inpatient care during the preceding three months using a cross-sectional, quantitative strategy. Ninety respondents made up the sample, which was chosen using a combination of purposive and incidental sampling methods and calculated using Ferdinand's formula. The five SERVQUAL dimensions were measured using a standardized questionnaire with a five-point Likert scale. SPSS-supported multiple linear regression was used to examine the data.Results: The findings showed that tangibles, responsiveness, empathy, and assurance all significantly and favorably impacted patient satisfaction, with assurance being the best predictor. Unexpectedly, there was a strong negative correlation between reliability and satisfaction, meaning that as reliability increased, patient satisfaction decreased. This result may indicate problems with measurement validity or reflect a mismatch with patient expectations. With an Adjusted R2 of 0.819, the regression model showed strong explanatory power, indicating that aspects of service quality had an important impact on patient satisfaction.Conclusion and suggestion: It is concluded that improving assurance, responsiveness, empathy, and tangibles should be prioritized in service delivery, while the negative reliability effect requires further investigation to refine measurement tools or manage patient expectations. These findings have practical implications for enhancing primary healthcare management, particularly in strengthening staff competence, service responsiveness, and facility standards to increase overall patient trust and satisfaction. Keywords: Inpatient Care, Patient Satisfaction, Public Health Center, SERVQUAL
The Effect Of Electronic Medical Record Services On Patient Satisfaction At Mangli Public Health Center Sukarmi, Sukarmi; Novi Wardhani, Roro Aditya; Saputra, Harmawan Teguh
JURNAL ADMINISTRASI & MANAJEMEN Vol 15, No 4 (2025): Jurnal Administrasi dan Manajemen
Publisher : Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/jam.v15i4.6973

Abstract

Abstrak Penelitian ini bertujuan untuk menganalisis secara deskriptif pengaruh penerapan Rekam Medis Elektronik (RME) terhadap kepuasan pasien di Puskesmas Mangli. Pendekatan yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam, observasi langsung, dan studi dokumentasi. Penelitian ini berfokus pada pengalaman pasien dalam menggunakan layanan berbasis RME serta persepsi mereka terhadap kualitas pelayanan yang diterima. Hasil penelitian menunjukkan bahwa penerapan RME memberikan pengaruh positif terhadap kepuasan pasien melalui beberapa indikator utama, yaitu kemudahan layanan, kecepatan dan ketepatan pelayanan, keamanan data medis, responsivitas petugas, dan kenyamanan selama proses pelayanan. Pasien merasa proses pendaftaran dan pelayanan menjadi lebih efisien, tertata, dan transparan. Meskipun demikian, beberapa kendala masih ditemukan, seperti gangguan jaringan dan keterbatasan kemampuan teknis petugas dalam pengoperasian sistem. Faktor-faktor pendukung kepuasan pasien meliputi sistem RME yang terintegrasi, dukungan tenaga kesehatan yang responsif, serta komunikasi yang baik antara petugas dan pasien. Secara keseluruhan, implementasi RME berkontribusi terhadap peningkatan kualitas pelayanan dan persepsi positif pasien terhadap layanan kesehatan di Puskesmas Mangli. Diperlukan peningkatan infrastruktur teknologi dan pelatihan berkelanjutan bagi tenaga kesehatan agar pelayanan berbasis RME dapat berjalan optimal dan konsisten dalam meningkatkan kepuasan pasien. Kata Kunci: Rekam medis elektronik, kepuasan pasien, kualitas pelayanan, puskesmas, layanan digital
Co-Authors Aryatno, Risqi Pradana Lutrianingsih, Lutrianingsih Mursida, Siti Pratiwi, Dyah Risty Ajeng Roro Aditya Novi Wardhani Saputra, Rehanuddin Aji Sukarmi Sukarmi, Sukarmi Utama, Hanif Hadinata Zahro, Shofiatus