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Jati Saputro, Restu
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PROSEDUR PEMASUKAN DATA WAKTU LEMBUR DENGAN SISTEM POIS DI PT PERTAMINA GAS Juwairiah, Nafizah; Jati Saputro, Restu; Mustofa, Anwar
Jurnal Administrasi Profesional Vol 5 No 1 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i1.6903

Abstract

: In the era of technology, the advancement of technology and information has opened up new opportunities for companies to enhance efficiency in Human Resource Management. To continuously optimize operational management, PT Pertamina Gas is comprehensively committed to strengthening efficiency aspects, particularly in the Human Capital and Business Support sectors. Understanding the crucial role of these aspects in operational success, PT Pertamina Gas has introduced a revolutionary innovative system known as Pertagas Outsourcing Information System or POIS. POIS is not just an acronym for Pertagas Outsourcing Information System, but it is a leading solution designed with the primary goal of streamlining and simplifying the information management process related to the overtime work of partners or outsourced workers. This system serves as a solid foundation that supports operational effectiveness, especially in terms of reporting information for workers involved in routine overtime activities. The data collection method used in this research is interviews by posing questions related to the field being studied. The results of this research are related to the procedure of overtime filling through the POIS system.
Pengaruh Service Failure dan Service Recovery Terhadap Loyalitas Pelanggan Indomaret: (Studi Kasus pada Pelanggan Indomaret di Kelurahan Pademangan Barat, Kecamatan Pademangan, Kota Jakarta Utara) Sonista, Muhamad; Jati Saputro, Restu; Hadikusuma, Riza
Jurnal Administrasi Profesional Vol 5 No 2 (2024): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v5i2.7071

Abstract

This study aims to evaluate how service failure and service recovery affect customer loyalty at Indomaret located in Pademangan Barat Village, Pademangan District, North Jakarta. Data were collected through questionnaires using non-probability sampling techniques, specifically purposive sampling method, with a total sample of 100 respondents. The data were analyzed using statistical software Smart Partial Least Square version 4.1.0.3 (SmartPLS 4.1.0.3). The results showed that service failure has a significant negative effect on customer loyalty with a coefficient of -0.203 and p-values of 0.016, while service recovery has a significant positive effect with a coefficient of 0.512 and p-values of 0.000. In addition, the combination of service failure and service recovery can explain 29.1% of the variation in customer loyalty, as shown by the R-squared value of 0.291.
PERAN STRATEGI KOMUNIKASI KRISIS DALAM MEMITIGASI DAMPAK BRAND SWITCHING DAN PENURUNAN HARGA SAHAM AKIBAT BOIKOT KONSUMEN: Studi Kasus Pada Starbucks Nurdina, Hana; Zahrotul Firdaus, Risya; Ella Nilla Chandra, Yanita; Jati Saputro, Restu; Kurniasari, Ratri; Puspitasari, Nuria
Jurnal Administrasi Profesional Vol 6 No 1 (2025): Jurnal Administrasi Profesional
Publisher : Jurusan Administrasi Niaga Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/jap.v6i1.7569

Abstract

The contemporary digital era has fundamentally transformed the business communication landscape, where consumers possess significant power in shaping brand reputation through social media. Starbucks Corporation faced massive boycott waves triggered by political position controversies in late 2023, resulting in market value losses of 11 billion US dollars. This study aims to comprehensively analyze the role of crisis communication strategies in mitigating the impact of Brand Switching and stock price decline due to consumer boycotts using Starbucks as a case study objectThe research employed a quantitative approach with case study design, involving 384 respondents aged 18-30 years through purposive sampling. Research instruments consisted of structured questionnaires with Likert scale 1-5, analyzed using Structural Equation Modeling (SEM) and multiple regression analysis. Results showed low effectiveness of Starbucks' crisis communication (score 2.34/5), with Brand Switching intention reaching 68.2%. Significant negative correlations were found between crisis communication effectiveness with Brand Switching (r = -0.672) and stock volatility (r = -0.445). Maximum stock price decline reached 9.47% with market capitalization falling by 11.2 billion USD. Starbucks' reactive and defensive crisis communication strategy failed to mitigate boycott impacts. Development of crisis communication playbook emphasizing proactive engagement and transparency is recommended, along with implementation of early detection systems based on real-time sentiment analysis.
Co-Authors Anwar Mustofa Ella Nilla Chandra, Yanita Firdaus, Risya Zahrotul Juwairiah, Nafizah Kurniasari, Ratri Nurdina, Hana Puspitasari, Nuria Riza Hadikusuma Sonista, Muhamad