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All Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan JHTS Jurnal Ilmu Manajemen dan Bisnis Jurnal Ilmiah Dr. Aloei Saboe Journal of Hulonthalo Service Society J-CEKI
YOLANDA NGABITO
Universitas Bina Mandiri Gorontalo
Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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PENGARUH CITRA RUMAH SAKIT DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN DI RUMAH SAKIT IBU DAN ANAK SITTI KHADIJAH GORONTALO NURYANTI ANTUKAY; Yolanda Ngabito; Imelda Mohammad
Journal of Health, Technology and Science (JHTS) Vol. 3 No. 3 (2022): Journal of Health, Technology and Science (JHTS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhts.v3i3.881

Abstract

This study aims to determine the effect of hospital image and service quality on patient loyalty at the Sitti Khadijah Mother and Child Hospital, Gorontalo City . This study aims to determine whether there is an effect of hospital image and quality of service on patient loyalty in inpatient pediatric, internal and postpartum rooms, as seen from human resources, health services and also the facilities in RSIA. This type of research uses a quantitative approach. The type of data used Cross- sectional which aims to analyze the influence between the independent variables consisting of (hospital image and quality of service) and the dependent variable (patient loyalty) at RSIA Sitti Khadijah, Gorontalo City. The sample of this study was 40 people consisting of patients and their families. Data collection used a questionnaire which was then analyzed using the chi-square test The results showed that the influence of hospital image and service quality on patient loyalty obtained a pvalue of 0.04 because it was significantly less than 0.05 (0.04 ˂ 0.05). So it can be concluded that H1 is accepted and H0 is rejected because the significant value obtained is less than ˂ 0.04 from the results above that hospital image and service quality affect patient loyalty in the inpatient ward of Sitti Khadijah Mother and Child Hospital, Gorontalo City
PENTINGNYA PERAN MASYARAKAT DALAM MENDUKUNG PROGRAM KERJA DESA DI DESA DUMATI KECAMATAN TELAGA BIRU Ngabito, Yolanda; Mato, Sulisnawati; Febrianti, Nur
Journal of Hulonthalo Service Society (JHSS) Vol. 1 No. 2 (2022): Journal of Hulonthalo Service Society (JHSS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhss.v1i2.2031

Abstract

Dumati Village, located in Telaga Biru District, has various work programs aimed at improving community welfare. This article discusses the importance of the active role of the community in supporting these programs. The community service methods used include a participatory approach, interviews, and focus group discussions. The results show that community participation has a significant effect on the success of village programs, especially in terms of economic empowerment and infrastructure development. This article recommends strategies to strengthen collaboration between the village government and the community.
PERAN BUMDES DALAM MENINGKATKAN EKONOMI MENUJU DESA SEJAHTERA DI DESA MOUTONG Ngabito, Yolanda; Dali, Nur Waqiah; Suma, Parhamida
Journal of Hulonthalo Service Society (JHSS) Vol. 2 No. 2 (2023): Journal of Hulonthalo Service Society (JHSS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhss.v2i2.2039

Abstract

Village economic development is one of the main priorities in the national development agenda. Village-Owned Enterprises (BUMDes) have a strategic role in driving the economy at the village level. This study aims to examine the role of BUMDes in improving the economic welfare of the community in Moutong Village. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation. The results of the study indicate that BUMDes in Moutong Village is able to make a significant contribution to increasing community income through various business units. However, there are challenges in the management and funding aspects that require further attention. This study is expected to be a reference for more effective BUMDes management.
EDUKASI ADMINISTRASI POSYANDU DAN MANAJEMEN RUJUKAN PASIEN KE FASILITAS KESEHATAN Ngabito, Yolanda; Novitasari, Desi
Journal of Hulonthalo Service Society (JHSS) Vol. 3 No. 2 (2024): Journal of Hulonthalo Service Society (JHSS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhss.v3i2.2046

Abstract

This community service aims to improve the understanding of posyandu cadres and the community about posyandu administration and patient referral management to health facilities. The activity carried out in Molotabu Village on November 23, 2024 included education on posyandu administration and the referral process, as well as free health checks. The results of the activity showed an increase in participant understanding and efficiency in the patient referral process. In addition, this activity strengthened the relationship between the community and health facilities, encouraging better access to health services. This service also contributed to improving the quality of posyandu services through direct training and improving the practical skills of posyandu cadres.
ANALYSIS OF PATIENT SATISFACTION LEVEL TOWARDS THE QUALITY OF REGISTRATION SERVICES AT THE OUTPATIENT COUNTER OF PROF. DR. H. ALOEI SABOE HOSPITAL, GORONTALO CITY lestari, adinda; Ngabito, Yolanda; Moha , Lidya Paramitha
Jurnal Ilmiah dr. Aloei Saboe Vol. 4 No. 2 (2024): Jurnal Ilmiah dr. Aloei Saboe
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jias.v4i2.1981

Abstract

Study This aiming For know level satisfaction patient to quality service reviewed from dimensions quality services available at Prof. Dr. H. Aloei Saboe Regional Hospital , Gorontalo City. The method in study This use descriptive quantitative with technique data retrieval through distribution Questionnaire to patient take care road in Prof. Dr. H. Aloei Saboe Regional Hospital, Gorontalo City. Research Results show that that level satisfaction patient to quality services available at the counter take care road based on five dimensions quality very average service good . Level of suitability between hope and reality to the highest service accepted in the tangible dimension by (97%). And the level of conformity between hope and reality to lowest service received​​ is dimensions reabillity by (76%).
Analisis Kebijakan Pelatihan Dan Pengembangan SDM Di Rumah Sakit Umum Daerah (RSUD) Toto Kabila Ngabito, Yolanda; Akmar, Muhammad
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 4: Juni 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i4.9349

Abstract

Penelitian ini bertujuan untuk menganalisis kebijakan pelatihan dan pengembangan sumber daya manusia (SDM) di Rumah Sakit Toto Kabila. Kebijakan ini difokuskan pada pelatihan teknis dan non-teknis untuk meningkatkan kompetensi pegawai rumah sakit. Melalui pendekatan kualitatif dengan metode studi kasus, daya diperoleh melalui wawancara mendalam dengan informan, serta observasi terkait pelaksanaan kebijakan pelatihan. Hasil penelitian menunjukkan bahwa kebijakan pelatihan berdampak positif terhadap peningkatan keterampilan pegawai, baik dalam aspek teknis maupun interpersonal. Namun, pelaksanaan pelatihan menghadapi tantangan terkait keterbatasan waktu dan kurangnya tindak lanjut paska-pelatihan. Untuk meningkatkan efektivitas kebijakan ini, disarankan untuk memberikan fleksibilitas waktu bagi pegawai dan memperkuat sistem evaluasi serta pemantauan paska-pelatihan.
SOSIALISASI TENTANG PERILAKU HIDUP BERSIH DAN SEHAT (PHBS) DI SDN 9 KABILA BONE, DI DESA OLUHUTA, KEC. KABILA BONE KAB. BONE BOLANGO Ngabito, Yolanda; Sahrain, Tiara; Malaiyo, Sri Ambar wati Malaiyo; Daud, Mawadda R
Journal of Hulonthalo Service Society (JHSS) Vol. 3 No. 2 (2024): Journal of Hulonthalo Service Society (JHSS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhss.v3i2.2045

Abstract

The purpose of this community service is to increase the knowledge and awareness of elementary school children about the importance of implementing clean and healthy living behavior (PHBS). The implementation methods used in community service activities are; 1) problem identification; 2) formation of a proposing team; 3) observation of the activity location; 4) data collection; 5) identification of activity participants; 6) preparation of materials, facilities, and supporting infrastructure; 7) delivering materials; 8) development of local resources; 9) documentation; 10) reporting; and 11) publication. The results of this community service are that school children at SDN 9 Kabila Bone, Oluhuta Village, already understand the importance of implementing clean and healthy living behavior. The school and the Oluhuta Village community work together to be able to utilize knowledge about the socialization and training of how to wash hands properly and correctly (PHBS) for school children at SDN 9 Kabila Bone, Oluhuta Village.
DEVELOPMENT OF HUMAN RESOURCES (TEACHERS) TO IMPROVE THE QUALITY OF SMP N 3 SUWAWA. Mahmud, Nelviyanti; Podungge, Djamila; Ngabito, Yolanda
Jurnal Ilmu Manajemen dan Bisnis Vol. 13 No. 2 (2025): Jurnal Ilmu Manajemen dan Bisnis (JIMB)
Publisher : LP2M Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jimb.v13i2.1501

Abstract

The study aims to determine the factors that influence the development of human resources (teachers) to improve the quality of SMP N 3 Suwawa. The data in this research are primary and secondary data. The data sources in this research are informants and documentation. The method in this research uses descriptive qualitative methods with data collection techniques using observation, interviews and documentation. The subjects of this research were four people, namely the principal, deputy principal, and two supporting teachers. The result shows that there are two factors that influence the development of human resources (teachers) in improving the quality of SMP N 3 Suwawa, namely internal and external factors. Several obstacles that are often faced mean that teachers at SMP Negeri 3 Suwawa have not been able to participate in comprehensive development programs. Therefore, this has an impact on improving the quality of SMP Negeri 3 Suwawa.
The Impact of Implementing the Standard Inpatient Class (KRIS) on Service Quality and Patient Satisfaction Levels Novitasari, Desi; Ngabito, Yolanda
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 10, No 2 (2025): September
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v10i2.3289

Abstract

Penelitian ini bertujuan untuk menganalisis dampak penerapan Kelas Standar Rawat Inap (KRIS) terhadap mutu pelayanan dan kepuasan pasien di Rumah Sakit Umum Daerah Toto Kabila Kabupaten Bone Bolango. Latar belakang penelitian adalah meningkatnya ketidakpuasan pasien rawat inap di Provinsi Gorontalo dari 30% pada tahun 2022 menjadi 35% pada tahun 2024. Penelitian ini menggunakan desain kuantitatif potong lintang dengan sampel pasien BPJS yang dirawat minimal dua hari di ruang KRIS, dipilih secara purposive sampling. Instrumen penelitian adalah kuesioner SERVQUAL yang meliputi dimensi bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Analisis data dilakukan secara deskriptif dan uji regresi bivariat. Hasil penelitian menunjukkan bahwa penerapan KRIS meningkatkan kenyamanan pasien terkait kebersihan, kerapian, dan rasa aman, meskipun keterbatasan fasilitas dan jumlah tempat tidur masih menjadi kendala. Tingkat kepuasan pasien relatif tinggi terutama pada aspek keramahan tenaga medis dan kejelasan informasi pelayanan. Penelitian ini menekankan pentingnya pemenuhan infrastruktur dan evaluasi berkelanjutan agar KRIS dapat meningkatkan kualitas pelayanan rumah sakit daerah secara optimal. 
Co-Authors Akmar, Muhammad Dali, Nur Waqiah Daud, Mawadda R Febrianti, Nur Imelda Mohammad Lestari, Adinda Mahmud, Nelviyanti Malaiyo, Sri Ambar wati Malaiyo Mato, Sulisnawati Moha , Lidya Paramitha NOVITASARI, DESI NURYANTI ANTUKAY Podungge, Djamila Sahrain, Tiara Suma, Parhamida