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All Journal Jurnal Aisyah : Jurnal Ilmu Kesehatan JHTS West Science Social and Humanities Studies Jurnal Cendekia Ilmiah
YOLANDA NGABITO
Universitas Bina Mandiri Gorontalo
Humanities Economics, Econometrics & Finance Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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PENGARUH CITRA RUMAH SAKIT DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PASIEN DI RUMAH SAKIT IBU DAN ANAK SITTI KHADIJAH GORONTALO NURYANTI ANTUKAY; Yolanda Ngabito; Imelda Mohammad
Journal of Health, Technology and Science (JHTS) Vol. 3 No. 3 (2022): Journal of Health, Technology and Science (JHTS)
Publisher : LPPM Universitas Bina Mandiri Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47918/jhts.v3i3.881

Abstract

This study aims to determine the effect of hospital image and service quality on patient loyalty at the Sitti Khadijah Mother and Child Hospital, Gorontalo City . This study aims to determine whether there is an effect of hospital image and quality of service on patient loyalty in inpatient pediatric, internal and postpartum rooms, as seen from human resources, health services and also the facilities in RSIA. This type of research uses a quantitative approach. The type of data used Cross- sectional which aims to analyze the influence between the independent variables consisting of (hospital image and quality of service) and the dependent variable (patient loyalty) at RSIA Sitti Khadijah, Gorontalo City. The sample of this study was 40 people consisting of patients and their families. Data collection used a questionnaire which was then analyzed using the chi-square test The results showed that the influence of hospital image and service quality on patient loyalty obtained a pvalue of 0.04 because it was significantly less than 0.05 (0.04 ˂ 0.05). So it can be concluded that H1 is accepted and H0 is rejected because the significant value obtained is less than ˂ 0.04 from the results above that hospital image and service quality affect patient loyalty in the inpatient ward of Sitti Khadijah Mother and Child Hospital, Gorontalo City
Analisis Kebijakan Pelatihan Dan Pengembangan SDM Di Rumah Sakit Umum Daerah (RSUD) Toto Kabila Ngabito, Yolanda; Akmar, Muhammad
J-CEKI : Jurnal Cendekia Ilmiah Vol. 4 No. 4: Juni 2025
Publisher : CV. ULIL ALBAB CORP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/jceki.v4i4.9349

Abstract

Penelitian ini bertujuan untuk menganalisis kebijakan pelatihan dan pengembangan sumber daya manusia (SDM) di Rumah Sakit Toto Kabila. Kebijakan ini difokuskan pada pelatihan teknis dan non-teknis untuk meningkatkan kompetensi pegawai rumah sakit. Melalui pendekatan kualitatif dengan metode studi kasus, daya diperoleh melalui wawancara mendalam dengan informan, serta observasi terkait pelaksanaan kebijakan pelatihan. Hasil penelitian menunjukkan bahwa kebijakan pelatihan berdampak positif terhadap peningkatan keterampilan pegawai, baik dalam aspek teknis maupun interpersonal. Namun, pelaksanaan pelatihan menghadapi tantangan terkait keterbatasan waktu dan kurangnya tindak lanjut paska-pelatihan. Untuk meningkatkan efektivitas kebijakan ini, disarankan untuk memberikan fleksibilitas waktu bagi pegawai dan memperkuat sistem evaluasi serta pemantauan paska-pelatihan.
The Impact of Implementing the Standard Inpatient Class (KRIS) on Service Quality and Patient Satisfaction Levels Novitasari, Desi; Ngabito, Yolanda
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 10, No 2 (2025): September
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v10i2.3289

Abstract

Penelitian ini bertujuan untuk menganalisis dampak penerapan Kelas Standar Rawat Inap (KRIS) terhadap mutu pelayanan dan kepuasan pasien di Rumah Sakit Umum Daerah Toto Kabila Kabupaten Bone Bolango. Latar belakang penelitian adalah meningkatnya ketidakpuasan pasien rawat inap di Provinsi Gorontalo dari 30% pada tahun 2022 menjadi 35% pada tahun 2024. Penelitian ini menggunakan desain kuantitatif potong lintang dengan sampel pasien BPJS yang dirawat minimal dua hari di ruang KRIS, dipilih secara purposive sampling. Instrumen penelitian adalah kuesioner SERVQUAL yang meliputi dimensi bukti fisik, keandalan, daya tanggap, jaminan, dan empati. Analisis data dilakukan secara deskriptif dan uji regresi bivariat. Hasil penelitian menunjukkan bahwa penerapan KRIS meningkatkan kenyamanan pasien terkait kebersihan, kerapian, dan rasa aman, meskipun keterbatasan fasilitas dan jumlah tempat tidur masih menjadi kendala. Tingkat kepuasan pasien relatif tinggi terutama pada aspek keramahan tenaga medis dan kejelasan informasi pelayanan. Penelitian ini menekankan pentingnya pemenuhan infrastruktur dan evaluasi berkelanjutan agar KRIS dapat meningkatkan kualitas pelayanan rumah sakit daerah secara optimal. 
The Effect of Reward and Punishment on The Performance of Administrative Employees at Dr. M.M Dunda Limboto Hospital Ngabito, Yolanda; Suma, Parhamida; Daud, Serly
West Science Social and Humanities Studies Vol. 1 No. 05 (2023): West Science Social and Humanities Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsshs.v1i05.368

Abstract

The purpose of this research is to investigate the impact that providing administrative workers with both rewards and punishments has on their performance, both individually and concurrently. The individuals who participated in this study were those who worked in the General Administration and Administration rooms, as well as those who worked in Administration at each polyclinic located inside Dr. M.M. Dunda Limboto Hospital. This research makes use of a quantitative methodology in its methodology. Techniques for collecting data through the use of questionnaires. Then, the method of sampling that is utilized is a combination of basic random sampling techniques and probability sampling. The descriptive data that was obtained is then subjected to multiple linear regression analysis with SPSS version 29. This is done after the data that was acquired has been collected. The findings of this study indicate that Reward has a positive and significant impact on the performance of administrative employees. This is evident from the fact that the t count (3.258) is higher than the t table (2.037) with a significant level of 0.03 (less than 0.05). Punishment also has a positive and significant impact on the performance of administrative employees, as evidenced by the value of the t count (3.530) with a significant level of 0.01 (less than 0.05). Furthermore, there is a simultaneous influence between Reward and Punishment on the performance of administrative employees. This is demonstrated by the fact that the F count (15.258) is higher than the F table (3.28) with a significant level of 0.01 (less than 0.05) and the R Square value obtained by 0.488. According to the chart, the effect of performance on reward and punishment accounts for 48.8 percent of the total, while the other elements are influenced by factors that are not described in this study.
Co-Authors Akmar, Muhammad Daud, Serly Imelda Mohammad NOVITASARI, DESI NURYANTI ANTUKAY Suma, Parhamida