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All Journal Jurnal Riset Manajemen Neraca Manajemen, Akuntansi, dan Ekonomi
Rini Desriyanti
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Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science

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PENGARUH SELF-EFFICACY DAN MOTIVASI KERJA TERHADAP KINERJA KARYAWAN MELALUI KOMUNIKASI INTERPERSONAL SEBAGAI VARIABEL INTERVENING PADA PDAM KOTA PADANG Rini Desriyanti; M. Afuan; Bayu Pratama Azka
Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi Vol. 15 No. 6 (2025): Musytari : Jurnal Manajemen, Akuntansi, dan Ekonomi
Publisher : Cahaya Ilmu Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.8734/musytari.v15i6.11455

Abstract

This study aims to determine Self-Efficacy and Work Motivation on Employee Performance through Interpersonal Communication as an intervening variable at PDAM Padang City. The data analysis method uses a questionnaire, with a sample of 73 respondents. The data analysis method used in this study is outer Model analysis, Avarage Variance Extracted (AVE), Reliability Assessment, and Inner Model Testing (Structural Model) using SmartPLS 3.0. The results showed that Self-Efficacy has a positive and significant effect on Interpersonal Comunnication. There is a positive and significant effect between Work Motivation on Interpersonal Communication. There is no positive and significant effect between Self-Efficacy On Employee Performance. There is no positive and significant effect between Work Motivation on Employee Performance. There is a positive and significant effect between Interpersonal Communication On Employee Performance. There is a positive and significant effect between Self-efficacy on Employee Performance through Interpersonal Communication as an intervening variable at PDAM Padang City. There is a positive and significant effect between Work Motivation on Employee Performance through Interpersonal Communication as an intervening variable at PDAM Padang City.
Pengaruh Kualititas Pelayanan dan Kepuasan terhadap Loyalitas Pelanggan dengan Inovasi Produk sebagai Variabel Intervening pada Aciak Mart Chintya Ones Charli; Syifa Syai Ramadhani; Arya Garin Nugraha; Rini Desriyanti; Ainil Husna Chan
JURNAL RISET MANAJEMEN (JURMA) Vol 3 No 1 (2025): JURNAL RISET MANAJEMEN (JURMA)
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/jurma.v3i1.3038

Abstract

The aim of this research is to analyze the influence of service quality and satisfaction on customer loyalty with product innovation as an intervening variable with a sample of 50 at Aciak Mart, Padang City, West Sumatra. This type of research is explanatory research. The method used is data collection using a questionnaire. SmartPls analysis method.
Co-Authors Ainil Husna Chan Arya Garin Nugraha Bayu Pratama Azka Charli, Chintya Ones M. Afuan Syifa Syai Ramadhani