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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS) Wal'afiat Hospital Journal Journal of Hospital Administration and Management (JHAM) WAL'AFIAT HOSPITAL JOURNAL Media Kesehatan Politeknik Kesehatan Makassar Jurnal Manajemen Bisnis dan Kesehatan
Mangindara
Institut Ilmu Kesehatan Pelamonia Kesdam XIV Hasanuddin, Makassar, Indonesia
Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Environmental Science Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Analysis of the Influence of Facility Quality and Health Worker Service Quality on Outpatient Satisfaction at H. Padjonga Daeng Ngalle Regional General Hospital, Takalar Mangindara Mangindara; Ruqaiyah Ruqaiyah; Ali Imran; Riska Ayu Adelia
Media Kesehatan Politeknik Kesehatan Makassar Vol 20 No 2 (2025): Media Kesehatan
Publisher : Direktorat Politeknik Kesehatan Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32382/medkes.v20i2.1831

Abstract

The availability of adequate facilities and the quality of healthcare services are crucial determinants of patient satisfaction, particularly in outpatient care. H. Padjonga Daeng Ngalle Regional General Hospital still faces several infrastructural and service challenges, such as ceiling leaks during the rainy season and limited seating in waiting areas, which may reduce patient comfort. This study aimed to analyze the influence of facility quality and healthcare service quality on outpatient satisfaction at H. Padjonga Daeng Ngalle Regional General Hospital in 2025. A quantitative approach with a cross-sectional design was employed, involving 362 randomly selected respondents. Data were collected through a validated and reliable questionnaire and analyzed using the chi-square test with SPSS software. The results showed a significant relationship between facility quality (p = 0.000; PR = 2.36; 95% CI: 1.78–3.12) and healthcare service quality (p = 0.000; PR = 2.91; 95% CI: 2.04–4.15) with outpatient satisfaction (p < 0.05). These findings indicate that both facility and service quality substantially influence outpatient satisfaction. Therefore, hospital management should prioritize improving physical facilities, service systems, and healthcare personnel competence to enhance patient satisfaction sustainably.
Institutional Readiness of Baubau City Regional General Hospital in Implementing the Standardised Inpatient Care Class Policy Andi Yaumil Bay Ramdayana Thaifur; Reski Dewi Pratiwi; Mangindara Mangindara; Afriyana Amelia Nuryadin; Julia Bani
Media Kesehatan Politeknik Kesehatan Makassar Vol 21 No 1 (2026): Media Kesehatan
Publisher : Direktorat Politeknik Kesehatan Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32382/medkes.v21i1.2153

Abstract

The Standardised Inpatient Care Class (KRIS) is a national policy within the National Health Insurance (JKN) programme in Indonesia that mandates hospitals to fulfil 12 technical criteria to ensure equitable inpatient services for all BPJS Kesehatan participants. This study evaluated the institutional readiness of Baubau City Regional General Hospital in implementing KRIS as mandated by Presidential Regulation (No.59/2024). A convergent mixed-methods design was employed, involving four key informants with direct authority over the implementation process. Data were collected through in-depth interviews, readiness assessments based on the 12 KRIS criteria, direct field observations, and document reviews. Qualitative and quantitative data were analysed separately and integrated during interpretation using SWOT and fishbone analyses. The findings indicated that the hospital had not yet achieved readiness to implement KRIS, particularly in infrastructure standards, clinical-support facilities, and service system requirements. Major barriers included limited regional fiscal capacity, disparities in governance authority between local and centrally managed hospitals, and weak inter-unit coordination. These constraints may affect policy implementation effectiveness and equitable service delivery. The study concludes that Baubau City Regional General Hospital remains institutionally unprepared for full KRIS implementation. A phased PDCA (Plan–Do–Check–Act) approach is recommended to strengthen infrastructure readiness, coordination mechanisms, and institutional implementation capacity.
Pengaruh Beban Kerja Dan Stres Kerja Terhadap Burnout Pegawai Di Rumah Sakit Bhayangkara Makassar Tahun 2024 Mangindara Mangin; Sriyani Windarti; Dian Ekawaty; Hastuti Hastuti; Rival Hardiansyah
Wal'afiat Hospital Journal Vol. 6 No. 1 (2025): Wal'afiat Hospital Journal
Publisher : Rumah Sakit Ibnu Sina, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/whj.v6i1.155

Abstract

Burnout Syndrome refers to a condition in which the body is completely exhausted, both physically and mentally. According to data from the International Labour Organization (ILO) in 2021, nearly 2 million workers die each year due to work-related accidents caused by fatigue. Of these, 71.43% of workers experienced mild fatigue before starting work. After work, 100% of workers experienced fatigue, with 11.43% reporting mild fatigue, 42.86% moderate fatigue, and 45.71% severe fatigue. It is noted that the number of contract employees at Bhayangkara Hospital Makassar is 448, with 7 employees having resigned, which accounts for 1.52%. The aim of this study is to determine the effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar in the year 2024. This study used a quantitative research method with a cross-sectional study design. The total population in this study was 448 individuals, with a sample of 211 respondents. Data collection was conducted using questionnaires, and the analysis techniques included univariate, bivariate, and multivariate analysis. The results showed that workload had a significant effect on Burnout (p = 0.000), work stress had a significant effect on Burnout (p = 0.000), and there was a simultaneous effect of workload and work stress on Burnout, where the calculated F-value (7.363) was greater than the F-table value (3.04), with a significance value of 0.000 < 0.05.Conclusion: There is a simultaneous effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar.
SIMRS Fraud Against INA-CBGs/INA-DRG in the Implementation of KRIS in Hospitals Andi Yaumil Bay R Thaifur; Reski Dewi Pratiwi; Afriyana Amelia Nuryadin; Mangindara
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.11033

Abstract

Hospital Management Information Systems (SIMRS) serve as a critical foundation for ensuring the accuracy of National Health Insurance (JKN) claims under the Indonesian Case Based Groups (INA-CBGs/INA-DRG) payment system. However, limited SIMRS integration quality combined with the policy shift toward Standard Inpatient Class (KRIS) implementation pursuant to Presidential Regulation No. 59 of 2024 potentially increases the risk of data conflicts and claim fraud in hospitals. This systematic literature review aimed to examine the role of SIMRS in potential fraud within INA-CBGs/INA-DRG claims during KRIS implementation. A systematic literature review using descriptive qualitative analysis was conducted across PubMed/Medline, ScienceDirect, Wiley Online Library, Cochrane Library, and Google Scholar. From 205 initially identified articles, five primary studies were included. Significant weaknesses were found in SIMRS integration, data quality, and claim verification that increased fraud risk. BPJS Kesehatan data indicated potential fraud amounting to IDR 866.8 billion was successfully prevented in 2023. A negative tariff disparity averaging IDR 3,036,855.37 (36.66%) was identified for Caesarean section cases. Fingerprint-based verification technology reduced fraud to 0.01% in one facility. An integrated and reliable SIMRS supported by verification technology plays a strategic role in preventing INA-CBGs/INA-DRG claim fraud and supporting effective KRIS implementation.
Pengaruh Beban Kerja Dan Stres Kerja Terhadap Burnout Pegawai Di Rumah Sakit Bhayangkara Makassar Tahun 2024 Mangindara Mangin; Sriyani Windarti; Dian Ekawaty; Hastuti Hastuti; Rival Hardiansyah
Wal'afiat Hospital Journal Vol. 6 No. 1 (2025): Wal'afiat Hospital Journal
Publisher : Rumah Sakit Ibnu Sina, Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33096/whj.v6i1.155

Abstract

Burnout Syndrome refers to a condition in which the body is completely exhausted, both physically and mentally. According to data from the International Labour Organization (ILO) in 2021, nearly 2 million workers die each year due to work-related accidents caused by fatigue. Of these, 71.43% of workers experienced mild fatigue before starting work. After work, 100% of workers experienced fatigue, with 11.43% reporting mild fatigue, 42.86% moderate fatigue, and 45.71% severe fatigue. It is noted that the number of contract employees at Bhayangkara Hospital Makassar is 448, with 7 employees having resigned, which accounts for 1.52%. The aim of this study is to determine the effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar in the year 2024. This study used a quantitative research method with a cross-sectional study design. The total population in this study was 448 individuals, with a sample of 211 respondents. Data collection was conducted using questionnaires, and the analysis techniques included univariate, bivariate, and multivariate analysis. The results showed that workload had a significant effect on Burnout (p = 0.000), work stress had a significant effect on Burnout (p = 0.000), and there was a simultaneous effect of workload and work stress on Burnout, where the calculated F-value (7.363) was greater than the F-table value (3.04), with a significance value of 0.000 < 0.05.Conclusion: There is a simultaneous effect of workload and work stress on employee Burnout at Bhayangkara Hospital Makassar.
Pengaruh Brand Attitude Dan Karakteristik Sosiodemografi Terhadap Minat Pemanfaatan Kembali Pelayanan Pada Pasien Rawat Inap Di Rumah Sakit Umum Daerah Labuang Baji Tahun 2023 Almaida Fadillah; Mangindara; Nurmulia Wunaini Ngkolu; Afriyana Amelia Nuryadin
Jurnal Manajemen Bisnis dan Kesehatan Vol. 1 No. 1 (2024): Volume. 1 No.1 2024 July-September
Publisher : Edu Berjaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70817/jmbk.v1i1.4

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh brand attitude dan karakteristik sosiodemografi terhadap minat pemanfaatan kembali pelayanan pada pasien rawat inap di RSUD Labuang Baji Makassar tahun 2023. Jenis penelitian yang digunakan adalah penelitian kuantitatif dengan desain cross sectional study. Populasi dalam penelitian ini sebanyak 512 pasien, kemudian diperoleh sampel dengan menggunakan rumus slovin yaitu sebanyak 225 pasien dan teknik pengambilan sampel yaitu menggunakan accidental sampling. Analisis data digunakan adalah univariat, bivariat dengan uji chi-square dan analisis multivariat dengan uji regresi logistik. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh kognitif (p=0,006), afektif (p=0,049), konatif p=0,047), evaluatif (p=0,044), perilaku (0,044) terhadap minat pemanfaatan kembali pelayanan. Sedangkan jenis kelamin (0,396) dan tingkat pendidikan (0,697) tidak berpengaruh terhadap minat pemanfaatan kembali pelayanan. Kemudian variabel yang paling berpengaruh terhadap minat pemanfaatan kembali pelayanan adalah kognitif (pengetahuan). Diharapkan kepada pihak rumah sakit agar meningkatkan pelayanan yang diberikan kepada pasien sehingga dapat mempertahankan dan meningkatkan jumlah kunjungan ulang pasien
Analisis Pengaruh Internal Customer Satisfaction Terhadap Employee Loyalty di Rumah Sakit Umum Bahagia Sriyani Windarti; Hastuti; Dian Ekawaty; mangindara; Mashud
Jurnal Manajemen Bisnis dan Kesehatan Vol. 2 No. 3 (2026): Vol.2 No.3 2026 January-March
Publisher : Edu Berjaya Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70817/jmbk.v2i3.63

Abstract

Pelanggan internal rumah sakit adalah sumber daya manusia yang membutuhkan layanan, dukungan, atau informasi dari pihak lain di dalam rumah sakit untuk bekerja secara efektif. Tingkat kepuasan kerja Rumah Sakit Umum Bahagia Makassar mengalami kenaikan di tiap tahunnya dimana karyawan yang merasa puas dengan pekerjaannya. Tujuan penelitian, yaitu untuk mengetahui pengaruh internal customer satisfaction terhadap employee loyalty di Rumah Sakit Umum Bahagia Makassar. Metode, jenis penelitian ini yaitu kuantitatif dengan menggunakan desain cross sectional study. Penelitian ini dilakukan dengan jumlah sampel sebanyak 127 orang. Metode pengumpulan data yang digunakan dalam penelitian ini adalah kuesioner dengan teknik analisis univariat, analisis bivariat, dan analisis multivariat. Hasil dan kesimpulan ini menunjukkan bahwa terdapat pengaruh perhatian terhadap perencanaan dan pengembangan karir pada karyawan terhadap employee loyalty (p = 0.004), terdapat pengaruh pemberian gaji dan bonus yang sesuai harapan terhadap employee loyalty (p = 0.001), terdapat pengaruh hubungan baik dengan rekan kerja terhadap employee loyalty (p = 0.0001), tidak terdapat pengaruh pengawas terhadap employee loyalty (p = 0.167), terdapat pengaruh benefit terhadap employee loyalty (p = 0.0001), terdapat pengaruh prosedur pelaksanaan terhadap employee loyalty (p = 0.0001), dan tidak terdapat pengaruh harapan kinerja terhadap employee loyalty (P = 0.304). Saran, diharapkan kepada pihak rumah sakit untuk dapat mendukung proses peningkatan sikap dan disiplin kerja bagi karyawan sehingga karyawan dapat mencapai keberhasilan yang di inginkan.
PERILAKU PERAWAT DALAM PENERAPAN PENCEGAHAN DAN PENGENDALIAN INFEKSI NOSOKOMIAL DI RAWAT INAP RS TK.II 14.05.01 PELAMONIA MAKASSAR Hastuti Tuti; Mohammad Ardani Samad; Ali Imran; Sriyani Windarti; Mangindara Mangindara
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.896

Abstract

Nosocomial infections are still a health problem in both developed and developing countries. Health care-acquired infections are a major cause of death and increased morbidity among hospitalized patients. Hospitalized patients can facilitate transmission to hospitalized patients. The aim of the research is to determine the behavior of nurses in implementing the prevention and control of nosocomial infections in inpatients at TK.II Hospital 14.05.01 Pelamonia Makassar. This research method is quantitative research with a cross sectional study approach. This research was carried out with a sample of 192 nurses who were determined using a total sampling technique for collecting data in this research through distributing questionnaires with Univariate and Bivariate analysis techniques with the SPSS program with the Chi-square test. Research Results and Conclusions The results of the study using the chi-square test showed that the variables were family (p=0.001), facilities (p=0.031), motivation (p=0.002) and physical environment (p=0.031), peers (p=0.000) , which means there is a significant relationship between family, facilities, motivation, physical environment and peers and nurses' behavior in implementing the prevention and control of nosocomial infections at TK.II Hospital 14.05.01 Pelamonia Makassar. TK.II Hospital 14.05.01 Pelamonia Makassar suggests that the hospital should provide training to nurses about nosocomial infections and create special programs to prevent the occurrence of nosocomial infections and assign appropriate tasks to nurses. with the competencies they have
Co-Authors Afriyana Amelia Nuryadin Ali Imran Ali Imran Almaida Fadillah Andi Yaumil Bay R Thaifur Andi Yaumil Bay Ramdayana Thaifur Dian Ekawaty Hastuti Hastuti Hastuti Hastuti Tuti Julia Bani Mashud Mohammad Ardani Samad Ngkolu, Nurmulia Wunaini Reski Dewi Pratiwi Reski Dewi Pratiwi Riska Ayu Adelia Rival Hardiansyah Ruqaiyah Ruqaiyah Sriyani Windarti Windarti, Sriyani