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All Journal Jurnal Ilmiah Universitas Batanghari Jambi JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN
Yasa, I Wayan Catra
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Agriculture, Biological Sciences & Forestry Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Mathematics

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Pengaruh Motivasi Kerja, Disiplin Kerja, dan Lingkungan Kerja terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Intervening pada PT. PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Tanjungpinang Molly, Sisca Dewi; Indrayani, Indrayani; Yasa, I Wayan Catra
Jurnal Ilmiah Universitas Batanghari Jambi Vol 25, No 1 (2025): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v25i1.4671

Abstract

The aim of this research is to determine and analyze the influence of work motivation, work discipline and work environment on employee performance with job satisfaction as an intervening variable at PT. PLN (Persero) Tanjungpinang Customer Service Implementation Unit (UP3). The method used in this research is a quantitative method. The type of data used in this research is primary data. The respondents of this research are employees of PT. PLN (Persero) UP3 Tanjungpinang took 108 samples using a saturated sampling technique. The data collection method was carried out by distributing questionnaires using the SEM-PLS Version 3.0 application. The results of this research found that partially the work motivation and work discipline variables did not have a significant influence on job satisfaction, but the work environment variables had a significant influence on job satisfaction among PT employees. PLN (Persero) UP3 Tanjungpinang. On the other hand, work motivation, work environment and job satisfaction variables have a significant influence on performance, but work discipline variables do not have a significant influence on employee performance at PT. PLN (Persero) UP3 Tanjungpinang. Interveningly, the variables of motivation and work discipline do not have a significant influence on employee performance through job satisfaction, only work environment variables have a significant influence on employee performance through employee job satisfaction at PT. PLN (Persero) UP3 Tanjungpinang.
Faktor yang Mempengaruhi Kinerja Pegawai di Dinas LH dan Kehutanan Kepulauan Riau Sukardi , Sukardi; Indrawan, M. Gita; Friadi, John; Satriawan, Bambang; Wibisono, Chablullah; Yasa, I Wayan Catra
Jurnal Akuntansi, Keuangan, dan Manajemen Vol. 6 No. 2 (2025): Maret
Publisher : Penerbit Goodwood

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/jakman.v6i2.3476

Abstract

Purpose: This study aims to analyse the factors that influence performance through employee job satisfaction at the Environmental and Forestry Service of the Riau Islands Province. Methodology/approach: The research methodology uses a quantitative method with a population and sample of 131 respondents, namely employees of the Environmental and Forestry Service of the Riau Islands Province. Data analysis uses SEM PLS 3.0. Results/findings: Leadership (X1) on Employee Performance (Y) through Job Satisfaction (Z) has a positive and significant effect with a P value of 0.008, Motivation (X2) on Employee Performance (Y) through Job Satisfaction (Z) has a positive but insignificant effect with a P value of 0.053, Discipline (X3) on Employee Performance (Y) through Job Satisfaction (Z) has a positive but insignificant effect with a P value of 0.169. Conclusions: Based on the results of the analysis and discussion of the research that has been presented, it can be concluded as follows that leadership has a positive and insignificant influence on employee performance. Limitations: The Environment and Forestry Service of Riau Islands Province needs to continue to improve employee performance, especially employee motivation by giving awards to high-achieving employees, involving employees in training and technical guidance, and assessing employee performance objectively. In addition, leadership style, discipline, and job satisfaction need to be optimized to improve performance. Contribution: This study contributes to analysing the factors that influence employee performance improvement at the Environmental and Forestry Service of the Riau Islands Province through leadership, motivation, discipline and job satisfaction.
Pengaruh Kompetensi, Tarif Pelabuhan dan Kualitas Pelayanan Terhadap Loyalitas Melalui Kepuasan Pelanggan sebagai Variabel Intervening pada PT. Covanova Trans Services Batam Wirawan, Donny; Ngaliman, Ngaliman; Yasa, I Wayan Catra
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 2 (2024): Juli
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i2.4655

Abstract

This research was conducted at PT. Coranova Trans Service Batam aims to 1) find out how competency, port rates and service quality influence customer satisfaction; 2) find out how port tariff competency and service quality influence loyalty through customer satisfaction; 3) find out how competence indirectly influences loyalty through customer satisfaction; 4) find out how port tariffs indirectly influence loyalty through customer satisfaction; 5) find out how service quality indirectly influences loyalty through customer satisfaction. The research method used is quantitative with descriptive research using a questionnaire instrument in the form of a Likert scale. The results of this research found that partially competency, port rates, and service quality have a significant and positive influence on customer satisfaction. Partially, competency, port rates and service quality have a significant and positive influence on customer loyalty. Competence, port rates and service quality have a significant and positive influence on customer loyalty through customer satisfaction at PT. Covanova Trans Services Batam
Co-Authors Chablullah Wibisono Friadi, John Indrawan, M. Gita INDRAYANI INDRAYANI Molly, Sisca Dewi Ngaliman, Ngaliman Satriawan, Bambang Sukardi , Sukardi Wirawan, Donny