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Journal : JURNAL ABDIMAS PLJ

PELATIHAN KETERAMPILAN KOMUNIKASI DAN PELAYANAN PELANGGAN BAGI PENGUSAHA PARIWISATA DI DESA WARNASARI: STRATEGI PENINGKATAN KUALITAS LAYANAN WISATA Gojali, Taufan; Permana, Ibar Adi; Nurvianti, Elmi; Setiawati, Popong; Nunung, Ai
JURNAL ABDIMAS PLJ Vol. 5 No. 1 (2025): JURNAL ABDIMAS PLJ, Juli 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i1.1610

Abstract

The purpose of this Community Service (PKM) program is to provide knowledge and communication and customer service skills to tourism entrepreneurs in Desa Warnasari, Kecamatan Pengalengan, Kabupaten Bandung, West Java. The communication and customer service skills training program aimed at tourism entrepreneurs in Desa Warnasari was carried out as a strategy to improve the quality of tourism services. The training activities are designed with a participatory approach through lecture methods, role simulations, and question and answers. The results of the evaluation showed an increase in participants' understanding of the importance of interpersonal communication in the context of tourism services as well as improving attitudes and service practices to tourists. This training makes a significant contribution to shaping the image of a friendly and quality tourism destination, while strengthening local competitiveness in the midst of the growth of the tourism industry. These findings underscore the importance of investing in tourism human resource capacity development as an integral part of sustainable destination management strategies.
PELATIHAN PENGGUNAAN FINANCIAL TECHNOLOGI UNTUK KETAHANAN EKONOMI Mohammad Sigit Adi Nugraha; Faruk Sofyan, Joel; Faridha Nurazizah Yasirrahayu; Uddin, Badie; Setiawati, Popong
JURNAL ABDIMAS PLJ Vol. 5 No. 2 (2025): JURNAL ABDIMAS PLJ, DESEMBER 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/japlj.v5i2.1896

Abstract

The community service activity with the theme of Training on the Use of Financial Technology for Economic Resilience in Karyamekar Village, Garut Regency aims to strengthen the Economic Resilience of MSMEs in Karyamekar Village, Garut, through Training on the Use of Financial Technology (FinTech). The main background is the low digital financial literacy of partners, which leads to manual cash flow management practices (cash-based) and high vulnerability to liquidity risks and informal loans. The implementation method uses a Participatory Approach and Technical Guidance (hands-on) for 25 MSMEs. The FinTech intervention focused on the QRIS application for e-payment transactions and simple e-bookkeeping software for financial recording. The evaluation results showed significant program effectiveness. There was an increase in digital financial literacy of 82.2% (the average score increased from 45 to 82), and the application adoption rate in operational simulations reached 80%. This FinTech adoption directly impacted operational efficiency improvements, reduced recapitulation time and increased cash flow transparency. The conclusions show that effective FinTech training is a realistic key to transforming the financial management of rural MSMEs, building a credible data footprint, and mitigating risks. A key recommendation is the need for support from the Garut Regional Government in providing stable digital infrastructure to ensure the program's sustainability.