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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat PRAJA: Jurnal Ilmiah Pemerintahan Jurnal Mediasosian : Jurnal Ilmu Sosial dan Administrasi Negara Publicness: Journal of Public Administration Studies
S, Muliani
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Agriculture, Biological Sciences & Forestry Arts Humanities Education Social Sciences

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Journal : Publicness: Journal of Public Administration Studies

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Analisis Pelayanan Publik pada Kepolisian Resor Sidrap (Studi di Sentra Pelayanan Kepolisian Terpadu) Z, Sufriadi; Jamaluddin, Jamaluddin; Nilwan, Andi; Nur, Muhammad; S, Muliani; Mustanir, Ahmad
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 2 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i2.258

Abstract

This study examines the effectiveness of the Sidrap Police Integrated Police Service Center (SPKT) public services, identifies factors influencing service responsiveness, and measures public satisfaction with the services received. Using a descriptive qualitative approach, the research was conducted at the Sidrap Police SPKT at Jalan Bau Massepe No. 1 Pangkajene, Maritengae District, Sidenreng Rappang Regency. Data were collected through in-depth interviews, structured questionnaires, direct observation, and documentation analysis. Data were analyzed using the Huberman interactive model, including data reduction, presentation, and conclusion drawing. The results showed that 85% of respondents rated the Sidrap Police SPKT service as effective. Officer friendliness, service speed, easy access to information, and responsiveness were the main factors in the positive assessment. However, aspects of information transparency and infrastructure still require improvement. Factors affecting service responsiveness include the completeness of facilities, technology training for officers, workload, and leadership support. The level of community satisfaction is in the high category, with the average score of service components ranging from 3.7 to 4.4 out of a scale of 5. This research provides practical recommendations for the development of a more responsive police public service model that has a high score.
Efektivitas Alokasi Anggaran Biaya Operasional Perkantoran (BOP) pada Kantor Urusan Agama Kabupaten Sidenreng Rappang Rustan, Rustan; S, Muliani; Nilwana, Andi; Jamaluddin, Jamaluddin; Rais, Muhammad; K, Nuraini
PUBLICNESS: Journal of Public Administration Studies Vol. 4 No. 2 (2025): PUBLICNESS: Journal of Public Administration Studies
Publisher : Policy, Law and Political Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/publicness.v4i2.264

Abstract

This research analyzes the effectiveness of Office Operating Costs (BoP) allocation at the Office of Religious Affairs (KUA) in Sidenreng Rappang Regency, South Sulawesi. Using a quantitative descriptive approach, this study focuses on budget management, financial planning, funding allocation effectiveness, and identification of implementation barriers. Data was collected through in-depth interviews, document analysis, and direct observation, then analyzed using data reduction techniques, data presentation, and conclusion drawing. The results reveal that BoP allocation effectiveness still faces significant challenges, including limited employee participation in the budget planning process, disproportionate fund allocation relative to operational needs, and disbursement delays that impede public service continuity. The main inhibiting factors include minimal management transparency, limited human resource competencies in financial administration, and policy inconsistencies causing budget instability. This research recommends reforms to the fund disbursement system, increased budget transparency, and human resource capacity development to enhance BoP management effectiveness and optimize KUA services in Sidenreng Rappang Regency.
Co-Authors Dwi Resqi Pramana, Andi Efendy R, Rustam Hartati Hartati Herman, Bahtiar Jamaluddin Ahmad Jamaluddin Jamaluddin K, Nuraini Kahar, Abd. Mansur, Musdalifa Muhammad Ikbal Muhammad Nur Muhammad Rais Mustanir, Ahmad Nilwan, Andi Nilwana, Andi Nonci, Nurjannah Parembai, Musliani Rahmah, St Nur Rustan, Rustan Yusmah, Yusmah Yusrianti, Yusrianti Z, Sufriadi